Mex Rent A Car Reviews 828

I booked a car through booking.com and paid for it .upon arrival the person behind the counter is asking for 700 usd on top of what I paid to booking.com. I refused to go ahead and rented a car right away from next door. Upon complaining to booking.com agent said he has to call them to verify. He did and they told him I did not have a credit card to be able to take the car .the initial payment was made with a credit card and right at the same time a car was rented from Eurocar with no issues .the whole operation is a scam .even listing does not tell you what kind of car you are getting .they call it a wild card .when I asked the counter guy what car I am getting he replied just wait.it is a surprise. Now I have a hassle to get my money back from booking.com. I may file a complaint to my canadian credit card based on fraud.misrepresntation and false advertising stay away from these scammers

VERY FRAUDULENT COMPANY, do not rent from this company. I reserved online through Car Jet with full car insurance. After waiting for 2 hours in the heat, I picked up the car I had rented. I did not inspect the car because I had taken out full insurance, but they took a large deposit from me plus the amount I had to pay for the rental. When I returned the car, they showed me 9 scratches and did not return any deposit, explaining to me that they had taken out All Inclusive insurance with which they have no claims against me. Do not rent cars from this company, you will waste time and money.

Stay Away. Go with a trustworthy rental company or Turo.

1. I relived the Brian Regan comeny skit about making a reservation at a hotel but with this rental company. Basically their automated system told me they would have a shuttle every 20 minutes till 11:00 PM. I arrived to the pickup location at 10:30 PM.nobody came. ... I had to pay $150 in Uber fares to my Air B&B and back to the company in the morning.
2. The attitude of the staff was horrible, and they told me most likely my reservation was cancelled because of my no-show. Somehow they had a similar vehicle in stock so I took it.
3. There was a water stain on the seat from the previous rental. I did a video of the outside of the car, but didn't see it because it was so faint. I was charged $50 cleaning fee.
4. The processing time took 30 minutes retuning the car! This is big deal when you're trying to catch your flight.
In the end, I spent an extra $200 more than I anticipated and it was as if the staff had become soulless from interacting with so many frustrated customers.

I take it as a $200 lesson stay away from unknown rental companies. This was literally the worst rental car company experience I've ever had in the past 30 years of business travel.

From now on, I'll use a major brand or Turo. Stay away from this company. Not worth the stress, wasted time, money, frustration, and disgust.

Will never use this company again. A highly unpleasant experience of being overcharged. Their extra insurance price on arrival was highly questionable after booking the same with a comparison site. They charged their own excessive penalty rate for petrol instead of the market rate, this for their car that had a flat tyre during the trip. This needed replacing during the rental period causing much inconvenience when the front desk committed to charging for the petrol at the market rate. They then disregard all follow up correspondence. Unlike other car rental companies that I frequently use worldwide they don't issue a settlement invoice on departure. No transparency. Avoid.

A client scamming car rental company.
First I was given a car with many mechanical problems. Red warning signs on the dashboard started appearing, contacted the office, sent photos, no answer, looks like nobody was bothered, So, for two weeks I had to drive a vehicle with the risk of breaking down in the middle of the road.
Then, when I returned the car they started finding many "new" scratches, on a vehicle that was having a ton of scratches to start with. They wanted to charge me 2500 eur.,telling me to claim the money back from the insurance, which is a total scam. And reading other people's reviews I realise that's a common practice for this company.
My advice is stay away from them.

If I can rate MEX Car Rental lower I would. Horrible company to deal with, unfortunately is the worst people to deal with. Never rent a car from them!

NEVER EVER rent a car from this company. My husband and I booked a flight + car rental bundle on Priceline for LAX and picked a car from this company without hesitation since it was offered in Priceline and what a huge mistake that was. To start, it’s very unclear how to actually get to your car rental. After an hour of trying to figure it out at the airport, calling the company only to get transferred to a number where the voicemail box was full, we finally got a hold of someone who told us we needed to get on a shuttle to a separate parking lot out of LAX where another shuttle would be there to take us to the rental location. We sat for about 30 minutes waiting for the 2nd shuttle until I called and was told they’d be on their way to get us. They picked us up along with a few other customers that were waiting. We then arrive at this sketchy building where a line was out the door. We waited IN LINE FOR OVER 1 HOUR! Once we got to the desk, we were asked if we would be using personal insurance or if we would like to purchase their insurance. We immediately declined because we had our own insurance with car rental coverage. We’re then asked if we have our declaration of our policy to which we said no because who carries that around with them? We did show him our insurance card and on our car insurance companies app where it states we have car rental insurance. We were told we were missing one piece to our rental insurance (whatever that means?) and that we had to pay $25/day or we wouldn’t be getting the rental. (I want to note: this was forced upon each and every person in line in front of us and not a single person had what was needed from their personal insurance. SCAM.) We chose to pay it because not only did we already pay for the rental through Priceline, we WASTED 2 hours at this point between trying to get to the place and actually waiting in line. After we pay the additional $125 for the insurance, we are now asked for our credit card for the security deposit of a whopping ONE THOUSAND DOLLARS! We unfortunately agree and then we are handed keys to our rental and guided to our car. We are told to scan the QR code on the keychain of the keys we were handed which led us to a website where we had to provide photos of any damage/scratches on the vehicle. If anything was missed in the photos, we would be responsible for it which is funny considering there were so many scratches on our rental that we ran out of space to provide all of the photos. Car worked fine. Fast forward to the end of our trip, we returned the car and then had to obviously get a ride back to the original parking lot where then an airport shuttle picked us up. The $1,000 security deposit fell off after a few days but to our surprise is now charged again onto our card. If it doesn’t fall off again our credit card company will be contacted. No one could pay us to use this company again and shame on Priceline for even offering them as an option on their website. If you want a smooth, easy car rental for your vacation, this is not it. You are better off paying the little bit more to have a smooth and easy experience through a place like Avis or Hurtz. BEWARE!!!

On a recent trip to Mérida, Yucatán, booked through Expedia, we rented a car from Mex Rent A Car as part of a package. The rental rate was about $7 per day. Before our trip, I called the rental company to confirm whether there would be any additional charges at pickup, and they assured me there would not be.

However, upon arrival, I was told I had to either purchase supplemental insurance for $304.43 or allow a $5,000 hold on my credit card. With my wife and two kids tired and hungry after traveling, I had no real choice but to comply.

This is a clear example of predatory practices that should not be allowed or tolerated on Expedia’s platform.

Like everyone else's reviews, this is a SCAM car rental place. It came with the Priceline vacation package I bought. I'm surprised that Priceline would work with a company like this. I paid in full for the car with my priceline package, but when I turned the car in at the end of my trip, they tried to charge me again. I refused and told them I had already paid in full. Then a few days later, I got a charge from them on my card for $116.47 that was told via text that this is the "Waiver to reduce the security deposit to $100!" WHAT?? I tried to call them, but I can only get an AI lady who won't connect me to a human. This was a huge rip off. I won't let Priceline book me a car again either. Terrible business for both companies.

We were given a price of the internet and paid the deposit and the premium insurance. Took a taxi to the airport to pick up the car and pay the balance. Were told our credit card didn’t work and would have to cancel the original booking and pay 200€ extra to book direct with them. When we phoned our bank there was no record of our attempted payments. Avoid! Scam!!

SCAM SCAM STAY AWAY - Car had a hole in the tire they did not tell us about, and the tread on the tires was so low that we had to replace an entire tire. They also FORCE you to purchase their $30/day insurance which I don't believe will cover the tire replacement because it is not their "premium insurance"

WORST RENTAL CAR EXPERIENCE OF MY LIFE. TOTAL SCAM. They force you to buy insurance even when my personal insurance covers everything. But by the time you take the two shuttle buses to finally arrive, you generally don't have a choice. They lure you in on Priceline with what appears to be a great rate, then they rip you off when you get there. AVOID THIS RENTAL CAR COMPANY AT ALL COSTS.

Stay away from this company! You are better off with any other one. They rip you off, especially if your a foreigner, they just see a money sign on you. A biker hit us while we were parked and they charged me triple what it would have cost me to fix it at a mechanics. Then once I left the country they charged me with a hidden fee on top of it that never told me about. I lost so much money with them and they left me in debt. Stay away! Trust me.

Pro's
The car was clean and worked well. Short wait time to pick up. Easy car drop off.
Con's
hard to find - they have two addresses listed ( I went to the wrong one) and it takes a couple -shuttles to get there and get back to LAX
A mean, surly lady behind the counter, due to her having to explain to people why it ok that they are getting ripped off. There are so many details hidden in the rental contract that they find a way to overcharge you for something. Don't be fooled by the low prices. Even if they gave away the car for free rental, they would still find a way to ding you and cost just as much as any other. Not worth the inconvenience

The company is a rip off. I rented this car through AARP travel. I paid in full with my Amex weeks before picking up the car. When I arrived to pick up the car they informed me that the don't honor Amex even though the car was fully paid for. The wanted a 750.00 Insurance charge and a 1000.00 deposit. I refused and canceled the car and went somewhere else. They charged me the full fee a a no show. Made multiple attempts to contact the company. They did not pick up or return the call. AARP travel had the same issue.

⚠️ Avoid Mex Rent a Car – Hidden Damage Charges and Forced Insurance

I rented through EconomyBookings and was forced by Mex staff to buy extra insurance locally, even though I was already covered. They claimed their insurance would cover everything “directly” and eliminate the need for any claims.

At drop-off, their staff inspected the vehicle in person and confirmed it was fine — only charged me for cleaning. But 48 hours later, I received a 1,000 PLN charge for alleged damage, without my knowledge, signature, or proper evidence. This is clearly a predatory practice.

I’ve since learned many others have faced the same tactics — fake damage, max excess charges, and no accountability. I’ve filed a complaint with the platform and my card provider.

⚠️ Be warned: This company is not trustworthy.

**Avoid this company at all costs.** Like many others on Trustpilot, we had a terrible experience. The car we received was extremely dirty, heavily scratched, and had over 138,000 km on the clock. Despite this, they charged us €500 for a chip in the windscreen and claimed to have found 7–8 additional minor damages—most of which were never mentioned during the 30-minute inspection when we returned the vehicle.

To make matters worse, they issued an invoice without providing any photographic evidence and immediately instructed us to contact our insurance company so they could handle it directly. The whole process felt highly suspicious and unprofessional.

This company is nothing more than a scam. They have no interest in renting you a car for the price you agreed to online; their sole objective is to sell you insurance. What if you already have insurance? It doesn't matter. They will "find" something wrong with whatever proof you offer to them.

They take you to a remote lot, waste your time standing in line, and then tell you whatever insurance you think you have isn't sufficient, all in the service of selling you their insurance. Out of the four people who I witnessed at their office, every single one of them were told their insurance coverage was not good.

Two of them left in a huff, as did I. They hope they will wear you down so that you say "OK, I'll buy your insurance". Many times it works.

Prepare to be inconvenienced, insulted, and cheated. Avoid them at all costs. The company is a scam company and the people working for them are scam artists. Despicable.

Worst rental experience ever. They never cared customer and asked $1000 for deposit. Avoid this

This company rips you off. Beware that they offer low prices for reservation and make you purchase unnecessary insurance while picking up the car. Their rationale is that they cannot accept coverage from two companies. The cars they provide are also full of damages both on the interior and exterior. You end up paying more than you would have paid at premium companies.