Mex Rent A Car Reviews 828

My experience with Mex Rent a Car was not a misunderstanding. It was a calculated and dishonest setup, executed in two distinct parts.

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SCAM #1 — “Your insurance is illegal.”
I booked my rental through Expedia.co.uk, with full insurance included. Upon arrival, I was told point-blank that this insurance was “not valid for driving in Mexico” and that I would need to purchase their own overpriced in-house coverage. This was a lie — and they knew it.
It’s a classic bait-and-switch: they lure you in with low prices, then invent false legal claims to pressure you into paying extra. It’s not clumsy — it’s strategic. And it’s happening to other travelers, too.

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SCAM #2 — The missing key blade and the gaslight show.
After signing the paperwork, they handed me a car key fob — but it was clearly missing the metal blade. I noticed immediately, walked to the lot, and pointed it out to the parking attendant. He looked confused and called the manager. I returned to the office.

That’s when the real scam started: the manager insisted I must have dropped the key blade on the short walk to the car — as if it had somehow fallen off in my pocket or disappeared into thin air. I told him I had just come from the counter and hadn’t even used the key yet. He shrugged and pretended to organize a search, sending staff out to “look for it,” even though we both knew he had handed me an incomplete key from the start.

It was so transparent — and so insulting. Instead of acknowledging the mistake, they flipped the blame onto me, trying to make me doubt myself over something I had noticed within seconds.

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This wasn’t just incompetence. It was deception followed by gaslighting, backed by a team that knows exactly how far they can push travelers who are tired, disoriented, and far from home.

If you’re thinking of renting from Mex Rent a Car: don’t. What they offer isn’t a service — it’s a trap

I booked through expedia, got a confirmation email that the rental had unlimited miles and paid their posted price, $86 total up front.
I arrived to pick up the car past the time to cancel and was told at the counter I had to provide proof of insurance, which I did. Because I had a $500 deductible I had to allow them to obtain a $500 deposit from my card. Once I got possession of the keys the staff told me I had a 50 mile limit (in Houston) per day. I showed her the confirmation email, it meant nothing to her. I explained I had a business appointment in New Orleans, 350 miles each way. My rental days was only for 4 days. She also told me I could NOT drive across the border. I did not plan on going to Mexico.
when I returned they informed me that the border they were talking about was the state border (Louisiana) and pointed out their fine for that was $1000. My total mileage was about 830 miles, excess mileage (anything over 50 a day was billed at 75 cents per mile.

FIRST OF ALL THIS COMPANY IS NOT AT THE AIRPORT! Also there is no shuttle from LAX to this rental car company. It is inside a hotel with no access by shuttle. The lady in front of me and I overheard the employee asking for proof of insurance so she got hers. When she got up there he said you have to purchase our insurance unless you have a major credit card. She had a master card. He said that was not a major credit card. Who has ever heard that Mastercard wasn't a major card. When I got up to the counter I had a visa but they said I had to have a declaration for my insurance. I called my insurance company they sent proof of insurance which I had to wait 10 minutes for. He looked at it and said, no that's not the declaration page. I said but it's proof of insurance. He said, no you have to purchase our insurance. So I had to spend an additional $130. The car had all kinds of exterior damage to it. Missing light covers, etc. my guess is they fill claims on the insurance they make you purchase but don't actually get the car repaired. This company is a racket. Do yourself a favor and do not rent from them. I happened upon them because Priceline recommended them. My guess is they pay so much a month to be the top advertised through Priceline.
Lastly, they do not share a shuttle with the hotel I'm sure because they do not share the expense of the shuttle for their customers so the hotel shuttle will NOT take you back to the airport.

**DO NOT RENT FROM THIS COMPANY** The rental was thru Priceline under my boyfriend's name. At the counter we were told we could not add me as an additional driver (to use my car insurance as my boyfriend only has liability on an older car) & we were told Florida no longer had pay till booths. So we were forced to add their car insurance and toll booth coverage. The first booth we went through DID has a cash booth & when we returned the car & got the receipt it showed me as an additional driver. We were lied to at the counter! Additionally, the car has less than a 1/4 tank of gas when we got it so we immediately had to get gas and the brakes needed to be replaced! After I tried to file a complaint when the BBB only to find the company is based in Mexico! Good luck with any issues because their customer service phone line provides an email indicating a 24-hour response. I've sent 3 emails asking for my deposit back on my credit card without areply. It took me filing a dispute with my card member service and almost 2 months to get that back. WORST CAR RENTAL EXPERIENCE EVER!

i would not recommend this place they wanted to double charge which is suspicious to cheat you out of your security deposit in a fraudulent way they look like the type to do scam you not very customer looking appearance as Representatives they look like the type to steal your information and funds

Mex car rental Sofia, Bulgaria is a scam company, They essentially forced their "insurance policy" on us when we picked up the car even though we were fully insured already. Also when we returned the car they said come inside so we can refund your deposit and rather than refunding they took another 851 pounds from our card. Be very careful with these scammers!

They're professional scammers.
WARNING.
They're professional scammers. NEVER RENT FROM THEM.
They don't make their money by renting cars, but by ripping off customers with very high fees for very small scratches. 500 EUR for a tiny scratch.
What's more, they even go so far as to do the damage themselves. I filmed someone who came to do damage to the rental vehicle the night before the return. The next morning, boom, 1500 EUR in fees.
NOTE that they use several names: Rent 1CAR, addCAR, Mex Car, NU Rent car...

Car was dirty in and out when I picked up. They charged me for 75 dlls deposit fee that I was not aware of. 2 weeks have passed and I have not received my deposit back. People were rude when I returned back the car. They were trying to charged me for a scratch the car already had. Stay away from this rental place.

👍 highly recommended
A nice service

The deposit was something else once I got to the counter, it was actually doubled from what I showed him was on the website. Would not accept my insurance. Including other additional fees compounded so I said never mind. I went right back to the airport and saved a lot of money going with one of the national big chains compared to this place.

Biggest scam company ever!!!!! Never rent a car with them!

I'm only giving 1 star because there's no "Zero Stars" option.

We reserved a car For Mid-April on March 1 for $144 USD for 9 days. We arrived on the date of the reservation, and went to the counter at the airport.

The woman said that the car we reserved wasn't available, all they had was a car that cost $130 USD per DAY! $1170 usd, instead of the reservation price of $144 per WEEK. These people do not understand how reservations work, apparently.

I took my business elsewhere. Bait and switch.

Total scam.

Never rent a car with this company, it's a complete rip-off. Extra hidden charges at the airport, complete unhelpful staff, they just want to extort money of you in any shape or form. I would never book again with these thiefs. Please avoid. Tulum airport

Stay away from this place. It's a scam , they charge you 200 to 300 $per tiny little scratch. Also I had insurance and when I try to do claim the pictures were clearly from different car , stay away dont waste your money and energy, Last but not least they are not even at the airport, no one was waiting for us when we requested it.

Worst rental experience ever and I lived in Mexico for a year and travel there regularly. Forced to buy expensive insurance (buy before you travel), with operative sneering, ‘you didn’t really expect a car for that price did you?’ Referring to the price I paid booking.com. Three separate customers were crying during the long wait for the car, which incidentally is a bus ride from the terminal. Avoid

Abomination. Everything about this company in Bulgaria is wrong and lacking. The staff are bold faced liars and fraudsters. Having to wait forever for the pick up at the airport and then being collected in a vehicle not fit enough to carry animals heading to the abattoir. Then being taken to the dustiest place in beautiful Bulgaria to sign documents and collect a vehicle. No greeting by the staff when we arrived and then given an “upgraded” vehicle. Full of holes, dents and scratches but engine working properly. It just seemed like a rush to get us to sign and when asked any questions the staff were getting annoyed like if we were keeping them from their smoke break. No customer service whatsoever. On return the vehicle that was driven twice ( to get where we were going and back on separate days) and parked in a secure area, we were told it had scratches and massive damages. The vehicle was touched at NO TIME! Such blatant lies and then added the car was dirty (rain was pouring and their car park is unpacked and full of potholes). We showed the guy the pictures of the car being washed before the rain came. Upwards of £2500 they are asking for damages. Trust me people, stay far away from these folks. It is such a scam. These guys need investigating.

Scam extra insurance and extra cleaning fee
Double our pre paid insurance
And CITI sided with them

SCAM

We rented a car in Mexico at Mex Rent a Car. We used the suburban for a roadtrip of 3 weeks.
Never rent with them if you plan to go on a roadtrip. They have a non-excisting service out of the area of Cancun and Tulum.
The car itself looked perfect but wasn't well-maintained as we are used to in Europe, still the original tyres (120.000 km), maintanance overdue messages, no water, ...
And once we had had a flat tyre, no possibility to get a new one. We had to continue on the spare tyre for 2 weeks. Of course it also broke down...
And finally they charged us for 2 completely new tyres...

Hidden charges! I booked a rental and paid extra for fully comprehensive insurance but was charged insurance when I collected the car. I would strongly advise against booking with this company