Mew Mews Fashion Reviews 

1,560
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 522 reviews, reviewers had a great experience with this company. Customers consistently praise the products, describing them as stunning, beautiful, and unique, often looking even better in person. The quality is frequently highlighted as excellent, with materials that are not thin or cheap, and items that hold their shape well. Many people appreciate the great fit and stylish designs, finding them flattering and versatile for various occasions. However, some customers also noted significant delays in delivery and order processing, with items taking weeks or even months to arrive. A few other people also felt that the actual product quality was poor, with defects, cheap materials, or items not matching online descriptions. Additionally, some reviewers were not happy with customer service, citing poor communication, difficulties with returns, and unresponsiveness.

What people talk about most

Product

Consumers find product quality to be a mixed experience, with many praising the high quality, luxurious feel,... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the great quality of products,... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with their... See more

Delivery service

People report ambiguous experiences with delivery service, with some consumers praising fast shipping and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Absolutely love their dresses, the last one I got is absolutely stunning 🤩

Company replied

Rated 5 out of 5 stars

I’ve always loved corsets and corset-style dresses, and when choosing one, I pay close attention to the structure — whether it’s firm or soft. Soft corsets can lose their shape after a few awkward m... See more

Company replied

Rated 5 out of 5 stars

A woman friend of mine suggested to buy elegant and sensual dresses and so I did. Lot of choice, good quality, very smart features, good price. The only thing to improve the time of delivery in few d... See more

Company replied

Rated 5 out of 5 stars

Delivery takes awhile so order wayyyyy in advance of your event. However, it’s worth the wait!!! My dress was beautiful and I received so many compliments on it….wore it to a Vegas White party and it... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Founded in Aug 2021, Mew Mews is a woman fashion and lifestyle brand committed to helping women of all shades and shapes feel confident and sexy. Every time you purchase our hand-made dresses designed with love, you are not only investing in yourself but also supporting a woman-owned business and helping us empower women all over the world.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(1,560)

538 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

such a cute dress!

6 June 2026
Unprompted review
Mew Mews Fashion logo

Reply from Mew Mews Fashion

Hi Lauren! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 5 out of 5 stars

Highly recommended

Highly recommended! Fast shipping and a perfect fit. The design exceeded my expectations — it looks even more stunning in person than on camera. Excellent quality, definitely recommend!

22 May 2026
Unprompted review
Mew Mews Fashion logo

Reply from Mew Mews Fashion

Hi Tetyana! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 1 out of 5 stars

Do NOT Order from Mew Mews

Do NOT Order from Mew Mews

I strongly advise anyone considering a purchase from Mew Mews to think twice before ordering.

This was my first experience with the company, and it will definitely be my last.

The dresses I received did not meet my expectations, and when I tried to return them, I discovered how difficult and customer-unfriendly their return process really is. Unlike most reputable online retailers, Mew Mews does not make it easy for customers to receive a refund. Instead, they push customers toward accepting gift cards, which means your money remains with the company even when you are unhappy with your purchase.

Their return policy is extremely strict, and customer service repeatedly refers to company policies rather than focusing on customer satisfaction. I had to send multiple emails just to discuss a return, and the entire experience was frustrating and time-consuming.

What disappointed me most was the lack of flexibility and understanding. When customers spend a significant amount of money on clothing, they should be able to shop with confidence knowing that returns and refunds will be handled fairly. Unfortunately, that was not my experience with Mew Mews.

Before placing an order, I highly recommend reading their return policy very carefully. If there is any chance that you may need to return an item, be aware that getting your money back may be extremely difficult or even impossible.

There are many other fashion retailers that offer much better customer service, fair refund policies, and a smoother shopping experience. I wish I had read more reviews before ordering.

My advice: DO NOT ORDER FROM MEW MEWS unless you are 100% certain you will keep the item. If something goes wrong, do not expect an easy return process or a refund.

This was my first order from Mew Mews, and without question, it will be my last.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Perfect dress

Perfect dress, I like it 😻

28 May 2026
Unprompted review
Mew Mews Fashion logo

Reply from Mew Mews Fashion

Hi dear! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 5 out of 5 stars

I’m absolutely thrilled

I’m absolutely thrilled! I ordered a dress to Poland and it arrived incredibly fast. I chose a classic model that truly impresses — I haven’t received this many compliments on a dress in a long time ❣️❣️❣️ Thank you, Mew Mews, for being amazing!

1 June 2026
Unprompted review
Mew Mews Fashion logo

Reply from Mew Mews Fashion

Hi Joanna! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 1 out of 5 stars

If you are thinking of ordering- DONT

If you are thinking of ordering- DONT.
First the item will reach you in approximately 30 days if you are in Europe, so delivery is long. Secondly, the photos are amazing, the dress I got barely resemble the picture. Third- they ship from China and the quality is not terrible, but not great either, it looks like the dress from market. Gariūnai (for Lithuanian girls to understand). And lastly - you cannot refund it, what they offer is gift card for 35% value or exchange. Save yourself the trouble and go for other brand instead

2 June 2026
Unprompted review
Rated 1 out of 5 stars

0 stars

0 stars! DO NOT PURCHASE! I ordered a product and added on express shipping. I emailed them to confirm it would be shipped and delivered 3-5 days after order & they said yes. After purchasing, they emailed me and said it wouldn’t be completed until 14 days after. I asked them to just cancel the order. They did not. When I finally got the order, I was away. When I returned I tried to file for a return and they declined. Also, the dress is 10000% from shein, which sucks because they’re charging $150+.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

We never received the ordered goods// SCAM

We never received the ordered goods, the website shifts the responsibility to the delivery person and the delivery person shifts the responsibility to the website. The agony has been going on for almost 2 months. I would like to inform you how the dispute ended.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Irixen ruffled tiered maxi dress

Unique fashion, reliable delivery and wide range of choice

9 April 2026
Unprompted review
Mew Mews Fashion logo

Reply from Mew Mews Fashion

Hi Marina! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 5 out of 5 stars

I’ve received my dress wow it’s…

I’ve received my dress wow it’s beautiful 🤩 I am really happy with it and it was fast delivery, and great costume service 👌 I will definitely be ordering again.

31 May 2026
Unprompted review
Mew Mews Fashion logo

Reply from Mew Mews Fashion

Hi Danielle! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 1 out of 5 stars

I am currently €400 out of pocket. No refund. Dresses I would not wear even if someone paid me to.

I ordered multiple dresses from MewMews, all in the same size. Not one was wearable. The sizing is completely inconsistent — one arrived enormous, one too small, one too large. All labeled the same size.

But the sizing is almost secondary to the quality. These dresses cost upwards of €100 each. What arrived looks and feels like something you'd find on Shein for €5. Cheap fabric, poor construction, and an appearance that has absolutely nothing to do with the professional photos on their website. The difference is shocking — and I do not use that word lightly.

The packages ship from China. When I attempted to return items, they instructed me in writing to declare the package value at 5-10% of its actual worth to avoid customs duties. That is customs fraud — in writing, from their customer service team.

I am writing this review precisely because I have not been refunded. Getting actual money back is nearly impossible — they push gift certificates at every step, delay responses, and avoid issuing real money for as long as possible. I have been dealing with this for over a month with no resolution.

If you are considering MewMews because the photos look stunning — that is exactly the point. The photos have nothing to do with what you will receive. You will be paying luxury prices for dresses that belong in a different category entirely.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the company, the dress was exactly as pictured and amazing quality. It arrived on time (paid for expedited shipping because I needed it quickly). Looking forward to buying from here again for my next event!

15 May 2026
Unprompted review
Mew Mews Fashion logo

Reply from Mew Mews Fashion

Hi Jessica! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 1 out of 5 stars

Well poor Jill Smith is going through…

Well poor Jill Smith is going through the same thing as me still ongoing and exactly the same manipulative return scam anyway I wish she and anybody else thinking of buying from mew mew read my first review… still waiting for return address and 309.00 refund ☹️

23 May 2026
Unprompted review
Rated 1 out of 5 stars

0 STARS BE WARNED

The green stars are entirely false. I am trying to obtain a refund from Mew Mews for dresses that did not arrive on time (3 weeks) and are also too small. Four emails later they have finally agreed to a refund (after offering gift cards and keeping some of the dresses at a reduced cost). Note - you will also be asked to take pictures of the dresses with the tags as part of your ‘Refund Application’ but you can’t upload these picture in this so called application so you need to also email them. The return address I have been given is to the USA and is at my expense. I don’t mind paying for returns but this feels like a scam with shocking customer service. I have had to state I will go to trading standards and that they are in breech of consumer rights for them to respond. If I don’t provide a tracking number plus the dresses have to be inspected on arrival; there is no refund. How convenient. I doubt the dresses will ever be seen again.
This is the address… I am seeking clarification or a UK address from them but still waiting.

Recipient: tr12013-MM268046(NOTE: the order number should be added as required)
Address: 1202A Airport Rd, North Brunswick, NJ 08902, USA

I will update.

BE WARNED!!!!

23 May 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love my dresses I have…

I absolutely love my dresses I have bought from Mew Mews there of excellent quality absolutely beautiful to wear.Any dresses I have wore from Mew Mews have turned heads I feel like the bell of the ball when I wear my dresses I feel absolutely amazing in them I have bought 3/4.So if you see a dress from Mew Mews don’t think about buying it buy it you definitely won’t be disappointed there all beautiful and of high quality x

4 April 2026
Unprompted review
Mew Mews Fashion logo

Reply from Mew Mews Fashion

Hi Samantha! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 1 out of 5 stars

Lies from Customer Service

I bought The Eirwen High Neck Trench Coat Skirt Set size M (I am actually size S but sized up just to be sure) it arrived and was more like a size XS.
They told me to return it, and upon return they would send me a new set size L.
It took a month for them to confirm arrival, then they claimed the set was now sold out!
I checked their website - lo and behold it is still there.
I don't understand what is going on but beware!

22 May 2026
Unprompted review
Rated 1 out of 5 stars

If I could leave a zero review I would…

If I could leave a zero review I would as they don't even deserve a one star review! I placed an order on 08 May 2026 and never received an email to confirm that the order has been shipped! I sent an email two days ago only to receive a response that the items are out of stock apparently meanwhile they are still advertising the same item that is out of stock as being in stock to date. I then said that I am travelling and I need the dress before I travel, Can you believe the audacity this fake company has? They are asking me to pay $45 for expediting shipping for something that is not my fault! they have taken the equivalent of £194 and to date 20 May I have not received any item. Please avoid them at any costs. This company is clearly a SCAM they are advertising products they don't have.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Great brand and beautiful design

Great brand and beautiful design! Really fast delivery

20 May 2026
Unprompted review
Mew Mews Fashion logo

Reply from Mew Mews Fashion

Hi Isa! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

Rated 5 out of 5 stars

I can honestly say that I'm obsessed…

I can honestly say that I'm obsessed with Mew Mews Fashion. I recieved a dress that I fell in love with. It fit perfectly and I didn't want to take it off at the end of the night.
Mew Mews will not disappoint you 💕

15 May 2026
Unprompted review
Mew Mews Fashion logo

Reply from Mew Mews Fashion

Hi Jeanadel! Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!

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