Metrofone logo
Visit website

Metrofone Reviews 

4,091
•
TrustScore 4.5 out of 5

4.5

Cell Phone Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and straightforward service, often highlighting the ease of the process from start to finish. Many people also appreciate the prompt and reliable delivery, with numerous mentions of next-day arrivals. Furthermore, consumers frequently commend the excellent prices and affordable contracts offered, making their overall experience very positive. However, some customers also noted issues with the product itself, such as receiving unwanted items or phones with fingerprints, diminishing the new device experience. A few other people also felt that while the company's service was helpful, certain delivery partners caused significant delays and failed deliveries, impacting their overall satisfaction.

What people talk about most

Service

People report positive experiences with service, often highlighting its speed and efficiency. Customers... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and efficient... See more

Product

Reviewers highlight ambiguous aspects of the product, with many customers expressing satisfaction with the... See more

User experience

Customers consistently note positive experiences with the user experience, describing it as pleasant, simple,... See more

Price

Consumers find price to be positive, with many reviewers highlighting great prices for their phones and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... See more

Rated 5 out of 5 stars

Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... See more

Company replied

Rated 5 out of 5 stars

Great service and kept informed at all stages. They even called to say a colour wasn’t on stock and gave us the option of a different colour for next day delivery.

Company replied

Rated 5 out of 5 stars

Metrofone made it so easy for me to switch from EE to Vodafone and at an amazingly good price too ! The process couldn’t have been easier. My new phone was delivered some 12 hours from time of orde... See more

Company replied

Company details

  1. Cell Phone Store

About Metrofone

Written by the company

At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades. Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.

UK Based Customer Service

Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.

FREE Next-Day Delivery

Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.

Helping Hands

If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.

Written by the company

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(4,091)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Just perfect, sets the standard.

Great price, superfast delivery, very easy to use & navigate the website. Communication excellent, emails give clear contact details, tracking information right to my door. Delivery with DPD likewise was excellent. Will certainly use Metrofone again.

11 December 2024
Rated 2 out of 5 stars

The monthly cost is too high.

25 November 2024
Metrofone logo

Reply from Metrofone

Good morning, Ittihad,

I can see you left a 2-star review, and we are sorry that you have not had a better experience with us.

So that we can review what the network have charged you, please send a copy of your bill to hello@fonehouse.co.uk as we do not have access to the bills.

We look forward to hearing from you so that this matter can be resolved. Please do get in touch when you can.

Kindest Regards,
NB

Rated 5 out of 5 stars

A great experience with Metrofone

A great experience with Metrofone. It was time to upgrade my old Samsung mobile to a new one. I could have wandered down to one of the mobile shops, nice and easy, chatted to someone there and then paid much much more than buying a new phone or setting up a new contract online. A great contract price with Metrofone. A wopping 600gb of data, unlimited calls and texts, flagship samsung s23
mobile for just £26/mth, short 24 month only contract. Apart from the good deal, there was no need to worry about getting a new mobile online as Metrofone were excellent in all respects. Order placed on the Thursday, received less than 24hrs later. Porting of old number to new phone (which was my main worry) was seamless and well informed between metrofone and my new network provider three. All done in a couple of days. Trade in of my old phone no problem at all. Simple free packaging with label sent after a few days giving me a chance to finish transferring data from old to new phone. Not much else to say really, a very slick transfer, well informed and carefully taken care of. Don't be worried about buying online, all perfectly delivered by metrofone.

21 November 2024
Rated 5 out of 5 stars

Great service

Great service, they don't waste your time, very clear for what they need when applying for a monthly plan, also better offers than going straight to the mobile network company, pretty good on time delivery... thanks!

18 November 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look