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Metrofone Reviews 

4,091
•
TrustScore 4.5 out of 5

4.5

Cell Phone Store
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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and straightforward service, often highlighting the ease of the process from start to finish. Many people also appreciate the prompt and reliable delivery, with numerous mentions of next-day arrivals. Furthermore, consumers frequently commend the excellent prices and affordable contracts offered, making their overall experience very positive. However, some customers also noted issues with the product itself, such as receiving unwanted items or phones with fingerprints, diminishing the new device experience. A few other people also felt that while the company's service was helpful, certain delivery partners caused significant delays and failed deliveries, impacting their overall satisfaction.

What people talk about most

Service

People report positive experiences with service, often highlighting its speed and efficiency. Customers... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and efficient... See more

Product

Reviewers highlight ambiguous aspects of the product, with many customers expressing satisfaction with the... See more

User experience

Customers consistently note positive experiences with the user experience, describing it as pleasant, simple,... See more

Price

Consumers find price to be positive, with many reviewers highlighting great prices for their phones and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... See more

Rated 5 out of 5 stars

Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... See more

Company replied

Rated 5 out of 5 stars

Great service and kept informed at all stages. They even called to say a colour wasn’t on stock and gave us the option of a different colour for next day delivery.

Company replied

Rated 5 out of 5 stars

Metrofone made it so easy for me to switch from EE to Vodafone and at an amazingly good price too ! The process couldn’t have been easier. My new phone was delivered some 12 hours from time of orde... See more

Company replied

Company details

  1. Cell Phone Store

About Metrofone

Written by the company

At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades. Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.

UK Based Customer Service

Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.

FREE Next-Day Delivery

Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.

Helping Hands

If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.

Written by the company

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.5

All reviews

(4,091)

77 reviews in the last 12 months

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Rated 5 out of 5 stars

New mobile phone

Found a really good deal on Metrofone, the website is easy to use and delivery was excellent,I would recommend this website and I will definitely use again in the future

18 February 2025

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