Metricool Reviews 602

We have been using their tool for a while now, and I must say it is incredibly useful. Recently, we encountered an issue, but it was successfully resolved thanks to the support chat. I received a really fast and helpful response from Marie-Lou, which made all the difference. Highly recommend!

Great support!

Amazing tool, with amazing service, and great response time. They help you with any questions you have at any time. I have not had any trouble, and it is an easy-to-understand tool. The analytics are in-depth and I have been a happy customer for 2 years now!

I love the tool because of how comprehensive and intuitive it is. The huge bonus is the Customer Service! You are speaking to a human who answers your question with screenshots and examples! They truly are the best.

BEWARE! The platform is super buggy and the reporting is TERRIBLE. So inaccurate and every month when we flagged it, they said every account needed to be re-synced. This never fixed the discrepancies between native results and just took up more of our time. I paid upfront and they refused to do a pro rata refund even though they cannot offer the service they advertise. Customer service awful and terrible platform.

Awesome support with a very quite solution to my issue. Thank you so much.

I just had an awful experience with this company. Social media managers, beware!

Everything was fine until I canceled my account. That’s when things got weird. I had two accounts attached to one Facebook (it just happen that way for this account), but only one was active and on the basic plan. After canceling the active account, my inactive account suddenly became active and was enrolled in the basic plan. It took me a month to catch this, and when I did, the customer service was a joke. The rep was completely unhelpful. It was so bad! I couldn't even log into the inactive account because it was inactive! She had to activate it for me just so I could access it. If it was inactive, how could it have been upgraded to a paid plan? Clearly, there’s a glitch when two accounts are tied to the same Facebook profile or something. Then she just stopped responding altogether. That was fun...

They also don’t do refunds! So if something goes wrong, don’t expect good customer service. They’ll gaslight you, ghost you, and send you on your way with smiley face emojis. USE WITH CAUTION.

I love Metricool and recommend it to everyone managing SOME!

The planner and all the possibilities is just amazing, not like any other I have tested! But the best thing is when you have some issues, the customer service chat is just perfect. The service and help you get, I can`t say how much I appreciate this! Last one out helping me was Max, but I have been talking to maybe 10 different since I started using Metricool, and are equal pleased every time!

And yes, I have used Metricool private and for business for 2 years now!

Great support team.
Thank you for your help and your patience on solving my connection issues

I appreciate the help I received in your chat with a new feature I was trying to get information about.

It was very helpful.

really fast, solving every issue in seconds

Love Metricool... super awesome product, very easy to use, and the support is second to none. Maria and Bea are amazing too :) I'd highly recommend this platform for all your social media posting needs! Thank you Metricool! 5*****

Velveth deserves a standing ovation! I cannot thank her enough for the absolutely incredible customer service experience she provided me. From the moment we connected, her dedication to resolving my Facebook and Instagram integration issues with Metricool was truly remarkable!

Velveth's patience deserves special mention. We worked together for over four hours, well past typical business hours (till 8pm!), and not once did I feel rushed or unimportant. She meticulously guided me through each step, ensuring I understood every detail. Her friendly and professional demeanor, even through extensive troubleshooting via chat and email, was invaluable.

Velveth's commitment turned a frustrating situation into a positive one. Honestly, she was the deciding factor in me staying a Metricool customer. She's a true asset to your team and deserves to be recognized for going above and beyond!

Update to our review: Metricool has improved a lot of features and the customer support has been very helpful! We will be subscribing again 👍 good job guys

September review:
Have been great customers but needed to delete our account it happened to have been charged for the following month and they denied a refund for a month that we we were not going to use. Have found many of the features to be lacking, such as IG story posting features and others that lack. Very disappointed in Metricool. We have never experienced a company that will not issue a refund of a product we will not use.

Hello
I was having issues connecting my FB and IG to Merticool. Sara was patient and understanding and stuck with me until it finally connected. I'm excited to try this new product and hopeful it will help me with my business. Thank you

Lesly was great, I am a pending customer and she made me feel welcomed, she answered all my questions and also provide links to follow up her responses. I am sold and will be purchasing my subscription.

the support from Vanessa was awsome. she spent a lot of time with me, to check all things out and supported me through the whole progress!