Lesly was incredibly helpful. Evelyn and Mary-Lou, less so. Lesly made an effort to understand and correct the problem, whereas the other two just quoted company policy to me, and they were not very h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used Metricool now for over a year, and run over 30 different brands from their platform. I think the system is extremely well organized, easy to use, and built to make things as easy and quick a... See more
Company replied
Metricool has made managing my social media so much easier and more organized. When I had an issue with a video, their support team quickly helped me fix it, and everything worked perfectly. Reliabl... See more
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Just a quick thank you to the staff at Metricool. I wanted to share my view of a very important part of the overall user experience. Every experience I've had with their help desk has been excellent... See more
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Company details
Written by the company
All in one site: web analytics, blog content, Twitter, Facebook, Instagram,Pinterest, Google Ads, Facebook Ads, Tiktok, Youtube publication planner, real-time and more.
Contact info
Calle Las Norias, 80, 28221 Majadahonda, Madrid, 28221, Madrid, Spain
- info@metricool.com
- metricool.com
3.9
Great
603 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Metricool
Thank you! Great customers like you make it all worth it! 🤩
Metricool Review: Beware of Unfair Auto-Renewal Practices
I recently had a frustrating experience with Metricool regarding their auto-renewal practices. The invoice and charge for my subscription renewal were processed simultaneously at 1:45 a.m., leaving no opportunity for advance notice or to cancel before being charged. I reached out to their support team by 6:00 a.m., using both email addresses they had on file for my account (as shown on the invoice and receipt). However, they claimed they couldn’t locate my account with either email and refused to issue a refund, citing their terms and conditions.
While I understand the importance of terms and conditions, their lack of transparency and failure to provide proper notice for the renewal left me unable to make an informed decision. Additionally, their system’s inability to recognize my account despite charging me raises serious concerns about their customer management practices.
I immediately canceled the auto-renewal to prevent future charges, but I am disappointed by the lack of accountability and unwillingness to resolve this issue. If you are considering using Metricool, I strongly recommend being cautious about their auto-renewal policies and lack of customer support.
3 December 2024
Unprompted review
Reply from Metricool
We’re sorry to hear about your experience and would like to address the concerns raised.
As is usual in subscription payment models, the option to cancel auto-renewal is entirely in the hands of the user. You can access your account at any time to cancel your subscription and avoid being charged for the next billing cycle. This ensures you have full control over your renewal preferences.
The 15-day right of withdrawal applies only to the initial purchase of the subscription and not to renewals. This policy is outlined in our Terms and Conditions, which users agree to when creating a Metricool account and before completing their first payment. These practices are consistent with industry standards and comply with all legal requirements.
Regarding performance, we understand your concern about the performance of posts published through Metricool. It’s important to note that we use the official APIs of each social network, which means that the performance of posts mainly depends on the algorithms and policies of each platform, not on the tool used. That said, if you can provide specific details about the affected posts, such as concrete examples, metrics, and any additional context, we can thoroughly analyze the case and, if necessary, escalate the issue to the official support team of the corresponding social network.
We’re genuinely sorry to hear that your experience with our customer support team fell short of your expectations. Delivering exceptional support is one of our top priorities, as reflected in the positive feedback we frequently receive from our users. If there’s any way we can assist further, please don’t hesitate to reach out.
Max was excellent solving my log in…
Max was excellent solving my log in problem!!!
3 December 2024
Unprompted review
Reply from Metricool
Thanks for the shoutout! Max will be thrilled to hear your feedback. Of course, it’s a team effort, we’re all here to make sure you get the help you need. 💖
Beware: Metricool is Devious
Metricool is fine in terms of its functionality. However, their customer support is abrasive (to say the least) when it comes to customer renewal, and the customer no longer wants to renew. Too bad. If you use PayPal, what happens is they bill you, debit your bank, and refuse to issue a refund, even on the same day you are notified of their billing. Why? They claim their service requires a 15-day advance notice of the customer's intention to cancel. Wow. This is quite arrogant, especially when the customer receives no advance warning that the renewal date is at hand.
2 December 2024
Unprompted review
Reply from Metricool
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to address the concerns raised.
As is usual in subscription payment models, the option to cancel auto-renewal is entirely in the hands of the user. You can access your account at any time to cancel your subscription and avoid being charged for the next billing cycle. This ensures you have full control over your renewal preferences.
The 15-day right of withdrawal applies only to the initial purchase of the subscription and not to renewals. This policy is outlined in our Terms and Conditions, which are agreed upon when creating a Metricool account and before proceeding with the first payment.
We regret any misunderstanding this may have caused and assure you that our practices align with industry standards and legal requirements.
It's not bad but not great either
It's not bad but not great either. Australia never comes up as an option but Aus Post does? I've complained a few months ago and they said they would fix but it's still the same
1 December 2024
Unprompted review
Reply from Metricool
We’re sorry we didn’t follow up more thoroughly on your ticket (1208087292021525). When the conversation continued in another thread, it unfortunately got "misplaced" in the process.
After a detailed review by our technical team, we can confirm that this is not a Metricool bug. It turns out that Meta has recently updated how locations work. Previously, you could select generic locations like a city or a country. Now, they only allow very specific locations, such as businesses or individual stores.
We understand how this change can be frustrating, and we’re here to help if you need further assistance adapting to these updates. Feel free to reach out with any additional questions!
Super Helpful!
I asked so many questions! They were very helpful and gave me the information I needed FAST! Thanks!
26 November 2024
Unprompted review
Reply from Metricool
Thank you for sharing your experience! 🤩 Our support team is like a rocket, fast, reliable, and always ready to launch into action. 🚀 We're here whenever you need us!
Clear, easy, and EFFECTIVE
Leslie was able to troubleshoot my issue (certain pages not syncing correctly so I was missing some needed data) and help get it fixed in virtually no time at all! She was pleasant, professional, and (at least temporarily) restored my faith in the tech universe!
25 November 2024
Unprompted review
Reply from Metricool
Thank you for the lovely feedback! 💕Leslie is amazing at what she does (as is the entire support team), and we’re delighted to hear she made your troubleshooting experience so quick and painless.
It means so much to us that we could restore your faith in the tech universe, even temporarily! If you ever need more help, we’re here to make it happen. 😊
Please ask for premium access before you do it by your Boss.
Edgar is a great guide.
18 November 2024
Unprompted review
Reply from Metricool
We’re so happy to hear about your experience with Edgar , he is great as the whole support team. If you have any questions feel free to reach out. We're here to help! 😊
Customer support here is top-notch!
Customer support here is absolutely top-notch! The team is super responsive, which really sets them apart from any other management or planning platform I’ve used. Things happen, and knowing there’s always someone ready to help is a game-changer. Huge thanks to Jose for sorting out my mentions issue today!
15 November 2024
Unprompted review
Reply from Metricool
Thank you so much for the amazing feedback! 🤩 We’re thrilled to hear that our support team made such a difference for you. Jose and the team take pride in being super responsive and ensuring everything runs smoothly. We’re always here whenever you need us! 💟
Excellent scheduling tool
Excellent scheduling tool. Any issues, almost instant support a quick resolution to my problem.
14 November 2024
Unprompted review
Reply from Metricool
Thanks so much for your kind words, Nick! 😊 We're thrilled to hear you're enjoying the scheduling tool. We're always ready to help out in record time! 🚀
Customer support is top tier!
Customer support is top tier and everyone is so responsive. This is what sets them apart from any other management and planning platform. Things happen and having someone there to help at all times is huge. Shoutout to Jose for aiding in my mentions issue today!
8 November 2024
Unprompted review
Reply from Metricool
Thank you so much, Mike! 🤩 We're thrilled to hear that our responsive support makes a difference for you, it's what we strive for! Jose and the whole team are here to make sure Metricoolers get the top-tier help they deserve. Shoutout right back to you for the kind words! 🚀
Instant Support Responses
Greatly surprised by the quick response from the support team. +1
8 November 2024
Unprompted review
Reply from Metricool
Thank you! 😊 We're glad our support team could surprise you with a quick response. Metricoolers deserve the best! +1 right back at you! 🚀
awesome support
6 November 2024
Unprompted review
Reply from Metricool
Thanks, Jonathan! 😊 Metricoolers deserve the best, and we’re here to help! 🚀
Quick and efficient help!
I had a problem signing in to Metricool, (my fault!), so I contacted them and a lovely and very patient lady called Vanessa helped sort it all out. The process was quick and efficient, was such refreshing change to some other companies and made a big difference to my day! Thank you Vanessa and Metricool
6 November 2024
Unprompted review
Reply from Metricool
Thank you, Anne! 😊 We're so glad Vanessa could turn your day around and get you back on track with Metricool! Our team takes pride in providing quick and patient support because Metricoolers deserve the best. We’re here whenever you need us! 💪
Fantastic customer service
Fantastic customer service! Ali was super helpful and patient. Also, I love the platform.
5 November 2024
Unprompted review
Reply from Metricool
Thank you so much! 😊 We’re thrilled to hear you love the platform and that Ali provided fantastic, patient support. Our whole team is dedicated to giving Metricoolers the best experience possible. We’re always here for you! 🫶
Very helpful and quick (helped by…
Very helpful and quick (helped by Marie-Lou)
28 October 2024
Unprompted review
Reply from Metricool
Awesome to hear! 🤩 Marie-Lou and the whole team are dedicated to making things easy for you. Don’t hesitate to reach out anytime
Metricool is awesome
Metricool is an awesome tool at the moment you learn to control it.
Saving a lot of time!
And their support service is amazing and fast! (Thanks Max you are awesome)
25 October 2024
Unprompted review
Reply from Metricool
Thank you for the fantastic feedback! We’re thrilled to hear that Metricool is saving you time. Max, along with our whole awesome team, is always here to help you quickly whenever you need! 😊
Got problems with the access to my…
Got problems with the access to my account. The Lady from support helped me fast and now it is working fine again. :-)
23 October 2024
Unprompted review
Reply from Metricool
Thanks for sharing your experience! We pride ourselves on having the best support team around. Reach out anytime, we’re here for you! 😊
We just started to use Metricool and love it!
We just started to use Metricool and love it. It has really facilitated our workload and helps us post more on other platforms than Instagram. It is easy to use and so many great features are included in the free version. Love to see the data on the different platforms as well.
23 October 2024
Unprompted review
Reply from Metricool
We love hearing that Metricool has made your workload easier🎉 It’s awesome that you're enjoying all the features in the free version and finding the data insights useful. Thanks a million for sharing your experience! 🤍
Perfect customer service
Perfect customer service, very quick and Maria was very helpful!
22 October 2024
Unprompted review
Reply from Metricool
Thank you so much! 🤩Providing top-notch support is our priority, and Maria, along with our entire rockstar team, is always here to help! 🎸
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