Mersey Rod - Drain Unblocking, Surveying and Repairs Reviews 

2,016
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast response times and efficient service when dealing with urgent plumbing issues and blocked drains around the home. People consistently mention that the field engineers are extremely polite, highly knowledgeable, and always leave working areas thoroughly clean and tidy after finishing. Some reviewers were not happy with rising costs, noting that specific excavation work or call-out services can occasionally be quite expensive or increase beyond the initial agreement. Consumers also pointed out that while the quality of work is high, the overall pricing structure can feel a bit costly for certain unexpected repairs.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt responses and efficient block... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently polite,... See more

Response time

Customers consistently note positive experiences with response_time, highlighting prompt phone pickups and... See more

Price

People report high satisfaction with the reasonable price and clear upfront quotes without hidden costs.... See more

Customer service

Customers had positive experiences with customer_service, consistently praising the helpful, honest, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours. Lad who came out was friendly, helpful and offered advice on how to avoid... See more

Rated 5 out of 5 stars

The operative, Justin, arrived within the given time slot. He was pleasant and worked efficiently to clear the drain. He ran a camera check and gave me his opinion what had caused the back-up/blockage... See more

Rated 5 out of 5 stars

Messaged last night about a leak in our soil pipe, emailed back by 8:30am this morning, appointment made and they came, fixed the problem and were gone by midday. Explained that it was an issue with t... See more

Rated 5 out of 5 stars

Becky was very pleasant and easy to talk to, she arranged the survey very quickly. On the day the engineer, Andy, rang me to let me know when he was on his way which was within the agreed time frame.... See more


Company details

  1. Drainage Service
  2. Construction Company
  3. Sewage Disposal Service

Written by the company

We are a drainage company that operates across the North West, including Liverpool, Manchester, The Wirral and Cheshire. Our services include drain unblocking, drain repairs/construction and drain surveying. We are your local, family-run drainage company and are always happy to help solve any of your drainage needs. As a drainage company we take pride in the work we do, this is reflected in our warranty and seen in our reviews. Contact us now for more information on how we can solve your drainage problems.

#1 Drain Unblocker Company

Fixed price, low-cost drain services are what we do best

Fixed price, low-cost drain services are what we do best
Mersey rod is a specialist drainage unblocking company in Liverpool which offers low-cost & reliable drain services. Call us!"

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,016)

206 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Drain survey.

Survey carried out by Andy. He explained everything in detail. Arrived inside given timescale and came out to North Wales. Well pleased with the excellent service and I have received a detailed print out of the scan.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. They turned up within 2 hours at our commercial premises and solved the drain issue. Great company to deal with

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service friendly and very…

Great service friendly and very informative would highky recomend they found out were tge problem was comming from and even took photos of the burst pipe which turned out to be united utilies problen as it was outside our boundry which caused are grud to overflow and get blocked .we now have evidence of this thanka to the photos they provided us with

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Blocked outside drain.

Blocked outside drain.
Fast, friendly, and efficient. From phone call to repair was less than 24 hours. I would definitely use again and don't hesitate to recommend ++++

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Called over an outside manhole cover…

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours.

Lad who came out was friendly, helpful and offered advice on how to avoid it happening again without having to spend thousands digging mine and next door’s garden up. Deserves a knighthood.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Service from Mersey Rod.

Very happy with the service. We had a blocked underground drain and after a quick call to Mersey Rod, Andy arrived within a couple of hours and got it sorted. Would definitely use them again.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Another great experience

Another great experience, able to get to my house on the same day to flushing toilets/drains through. Unfortunately price seems to have increased a lot but I understand a call out is expensive! Job sorted within a few hours

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Great people, great service, super quick.

Rang up today at 13:06, was told that they could see be before 16:00; brilliant and really helpful service over the phone and clear on pricing. The lads doing the job rang just under 2 hours later and were at my door by 2 hours time and all done within 30-40 mins. Great lads, well mannered, stuck straight in, no problems! Gave some good tips after as well. Pricey but worth it given the nature of the job plus the overall great experience! Thank you!

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Mersey Rod Great service

Contacted Mersey Rod for help with a blocked drain , They were very helpful and quickly booked an engineer to come out on the same day. The engineer was polite and informative and got the job done. Will use again if needed.

17 October 2025
Unprompted review

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