Mersey Rod - Drain Unblocking, Surveying and Repairs Reviews 

2,017
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt response times and efficient service when dealing with urgent plumbing issues, noting that technicians arrive quickly and resolve problems effectively. Consumers often mention that the staff are extremely polite, helpful, and take the time to clean up thoroughly after completing the work. Some reviewers were not happy with the pricing, mentioning that costs have increased over time or that certain services can be rather expensive. A few people also pointed out occasional issues, such as wanting a written report or experiencing communication delays.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt responses and efficient block... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently polite,... See more

Response time

Customers consistently note positive experiences with response_time, highlighting prompt phone pickups and... See more

Price

People report high satisfaction with the reasonable price and clear upfront quotes without hidden costs.... See more

Customer service

Customers had positive experiences with customer_service, consistently praising the helpful, honest, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours. Lad who came out was friendly, helpful and offered advice on how to avoid... See more

Rated 5 out of 5 stars

The operative, Justin, arrived within the given time slot. He was pleasant and worked efficiently to clear the drain. He ran a camera check and gave me his opinion what had caused the back-up/blockage... See more

Rated 5 out of 5 stars

Messaged last night about a leak in our soil pipe, emailed back by 8:30am this morning, appointment made and they came, fixed the problem and were gone by midday. Explained that it was an issue with t... See more

Rated 5 out of 5 stars

Becky was very pleasant and easy to talk to, she arranged the survey very quickly. On the day the engineer, Andy, rang me to let me know when he was on his way which was within the agreed time frame.... See more


Company details

  1. Drainage Service
  2. Construction Company
  3. Sewage Disposal Service

Written by the company

We are a drainage company that operates across the North West, including Liverpool, Manchester, The Wirral and Cheshire. Our services include drain unblocking, drain repairs/construction and drain surveying. We are your local, family-run drainage company and are always happy to help solve any of your drainage needs. As a drainage company we take pride in the work we do, this is reflected in our warranty and seen in our reviews. Contact us now for more information on how we can solve your drainage problems.

#1 Drain Unblocker Company

Fixed price, low-cost drain services are what we do best

Fixed price, low-cost drain services are what we do best
Mersey rod is a specialist drainage unblocking company in Liverpool which offers low-cost & reliable drain services. Call us!"

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,017)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mersey Rod Great service

Contacted Mersey Rod for help with a blocked drain , They were very helpful and quickly booked an engineer to come out on the same day. The engineer was polite and informative and got the job done. Will use again if needed.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Quick, professional and tidy

Fantastic service from the moment
i called to service completion.

Becky was so polite and calming answering questions. Giving me a clear price.

Booking was made and turned up an hour later

Justin was such a pleasant young man. Who reassured me that it was fixable.

Job complete in an hour, no mess and peace of mind that I can call them back within a fortnight if any further issues arise.

What a lovely team. Thank you

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Blocked Drains

From booking the job. to carrying the work out. Everything was of a very professional and high standard.
We would debifately use this company again.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Repair quick and easy

Had an issue with some work that had been done. They came out and inspected it the next day and it was fixed very quickly. These things happen, and it's at times like this when you get to see how good a company is. Well done and thank you Mersey Rod 😊

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, came out the same day and offered some recommendations also. would recommend

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Edmu

Arrived on time solved the problem whilst relaying this to us and what needed to be done excellent service

13 October 2025
Rated 5 out of 5 stars

Highly recommend

I would highly recommend MerseyRod, quick appointments available. Arrived on time, knowledgeable and professional engineers who sorted our blocked drains quickly. CCTV was effective for peace of mind about inaccessible drain areas.

2 October 2025
Rated 5 out of 5 stars

I used Mersey rod recently and found…

I used Mersey rod recently and found them excellent ftom phone call to engineer on my house . Fixed the problem . No overcharging just my price and job done . No fuss . Would use these over any other similiar type company if I need to . Highly recommend.

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Unexpected problem

The young technician, working alone, dealt with a completely unexpected and difficult problem with determination and skill.

His conduct was exemplary and his manner courteous and considerate throughout.

Most impressed!

26 August 2025
Rated 5 out of 5 stars

Blocked Kitchen drain

Excellent service from Merseyrod. I phoned them on Sunday evening and arranged for them to call Bank Holiday Monday morning. Alan rang at 8:15 am and arrived at 8:45 am. Job completed in an hour. Would definitely use again. I would highly recommend Merseyrod!

26 August 2025

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