They block your account for no reason. Then they won't release your funds until some security checks are done. They make new reasons everyday, everytime I try to log in, im blocked. I cant see my acco... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Avoid at all costs! They sent my funds to another address without me ever selecting it. It is impossible to get a refund or change the destination address. Absolute scam, be very careful. It's a compl... See more
Company replied
Service Payment You should use the Mercury wallet because I think it's the best option for withdrawals and purchases with the best withdrawal and purchase fees. Like me, I want to withdraw 200 JOD... See more
Company replied
This company- is the best. Simplicity is the only way to discribe them. Their Widget is the easiest to understand & use. The Support Service has always been brilliant. Thank you Mercuryo. I fully reco... See more
Company replied
Company details
Written by the company
Buy & sell your crypto quickly, reliably and cheaply at any time
Contact info
London, United Kingdom
- support@mercuryo.io
- mercuryo.io
You should know
3.0
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience
7 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Crimildo 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
i didnt got my sol into my account and…
i didnt got my sol into my account and i bought that like a hour ago
7 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Daniel 👋
We're sorry to hear about this. To be able to assist you further, please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
What a terrible site
What a terrible site, it’s ridiculous! Zero help, they say you have not added enough but yet you did exactly like they said. Enraged is an understatement! I would never use this again, ever!
6 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi L 👋
We're sorry to hear about this. To be able to assist you further, please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
Fraud fraud fraud
5 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this. To be able to assist you further, please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
No issues Little pricey
No issues. Speedy deposit. Fees are higher than most.
4 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Thomas 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
I like the way you treat me
4 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Abubakar 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Am not appreciate with your effort
3 June 2026
Reply from Mercuryo Wallet
Hi Muhammad 👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
Verification process
A verification process that was initiated yesterday and could take 24 to 48 hours was completed this morning in less than 24 hours. I was able to simply continue my work today and complete my transactions without unnecessary delay or loss of time.
Thank you, Mercuryo.
4 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Hed 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Terrible experiences with the MERCURYO
Terrible experiences with the MERCURYO!
I have snet from my German bank to mercuryo to pay for one of my orders 13 days ago with the SEPA INSTANT transfer, and still the cutomer service telling me to wait, unless yesterday I have reached Customer service no one have had contacted me regardingmy order! They literally don't care about their customers and just opening tickets and telling to wait!
Not even one customer service have ahd an experince to help for my matter, and always saying sorry you need to wait! I've been waiting for 13 days! IT's literally disrespect to customers!
3 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Berge 👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
Great joy to work with Mercuryo
Great joy to work with Mercuryo - fast and reliable❣️
3 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Beate 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
i can always count on getting answers…
i can always count on getting answers to questions i have and the agents are very helpful and very quick at responding. I appreciate all the work they have done to help me with my transfers
3 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Bob 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Its very good platform
2 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Artan 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
İt was very fast and trusty payment
İt was very fast and trusty payment, thanks so much mercuryo team
6 February 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Savas 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
i have pay already but i didn't get my nxpc
31 May 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Liu 👋
We're sorry to hear about this. To be able to assist, you further please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
this is a scam ,
this is a scam ,, i have try to sell my BTC ,, all i get is the run around
29 May 2026
Unprompted review
Reply from Mercuryo Wallet
Hi John 👋
We're sorry to hear about this. To be able to assist you further, please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
Would prefer you to handle my…
Would prefer you to handle my transactions
29 May 2026
Unprompted review
Reply from Mercuryo Wallet
Hi CL 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi Constance 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi Isrel 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi Doug 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.