I really need use to call me asap I have deposited 320$ into the wallet and it won't let me withdraw my winnings I trustted use and got let down I want my winnings withdrawaled NOW ASAP !!! OR MY 320... See more
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See what reviewers are saying
The pleasant, smooth buy and send to external address experience! Only required(basic) security checks. Not like the Coinbase: "Blocked sending to White-listed address (used for years) because VPN IP... See more
Company replied
This company- is the best. Simplicity is the only way to discribe them. Their Widget is the easiest to understand & use. The Support Service has always been brilliant. Thank you Mercuryo. I fully reco... See more
Company replied
Mercuryo is a scam. Their customer support led me to to deposit funds into their wallet and now my funds are held by them i cant sell or send anywhere. I tried to contact there customer support but... See more
Company replied
Company details
Written by the company
Buy & sell your crypto quickly, reliably and cheaply at any time
Contact info
London, United Kingdom
- support@mercuryo.io
- mercuryo.io
You should know
3.0
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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It's is bad you scamed me on 50$…
It's is bad you scamed me on 50$ because i send and i can't withdraw my money still i now getting ready and are going to police
13 September 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Edgars 👋
We're sorry to hear about this. To be able to assist you further, please reach out to our Customer Ops team for us to have the opportunity to take a look into this for you.
Please do so by visiting https://help.mercuryo.io/ and using the chat function.
Have not seen my BTC in my trust wallet
Have not seen my BTC in my trust wallet
12 September 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Ametse 👋
We're sorry to hear about this. To be able to assist you further, please reach out to our Customer Ops team for us to have the opportunity to take a look into this for you.
Please do so by visiting https://help.mercuryo.io/ and using the chat function.
Mercuryo is doing great because their…
Mercuryo is doing great because their transactions almost never fail and go through very fast.
10 September 2026
Reply from Mercuryo Wallet
Hi Ilko 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi PavelPavelPavelPavel 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi there 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Getting attention and support
Getting attention and support, but my issue is still not solved. Ticket 987234
11 September 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Fernando 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
Please keep an eye out on your email for updates.
If you ever need anything, we're here to help 🌟
The tansaction fast but more fastest if…
The tansaction fast but more fastest if no more verification again in future... hope no need again for verification of id because already submitted earlier...
9 September 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Shaiful 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
They stole my 200$ from my chime…
They stole my 200$ from my chime account for bitcoin
7 September 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Ali 👋
We're sorry to hear about this. To be able to assist you further, please reach out to our Customer Ops team for us to have the opportunity to take a look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and using the chat function.
Reply from Mercuryo Wallet
Hi Oscar 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
You did not send the amount required by…
You did not send the amount required by the vendor, I paid $24,99 and you sent to my vendor $23.517 so my payment is incomplete and my subscription is not renewed because it is missing $1.47.
What do I do now to pay my vendor the missing amount?
7 September 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Madame / Monsieur Beauchesne 👋
We're sorry to hear about this. To be able to assist you further, please reach out to our Customer Ops team for us to have the opportunity to take a look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and using the chat function.
Never received my transfer to my bank
6 September 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Patricia 👋
We're sorry to hear about this. To be able to assist you further, please reach out to our Customer Ops team for us to have the opportunity to take a look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and using the chat function.
I am facing some difficulties to make…
I am facing some difficulties to make payment it doesn't go through my trust wallet why ??
6 September 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Tshepo 👋
We're sorry to hear about this. To be able to assist you further, please reach out to our Customer Ops team for us to have the opportunity to take a look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and using the chat function.
The pleasant expierence
The pleasant, smooth buy and send to external address experience! Only required(basic) security checks.
Not like the Coinbase: "Blocked sending to White-listed address (used for years) because VPN IP looks suspicious... "
5 September 2026
Unprompted review
Reply from Mercuryo Wallet
Hi NorthernGarden 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
I haven’t received the BTC I ordered
I haven’t received the BTC I ordered
3 September 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Okporua 👋
We're sorry to hear about this. To be able to assist you further please reach out to our Customer Ops team for us to have the opportunity to take a look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and using the chat function.
It’s a fairly easy interface to…
It’s a fairly easy interface to navigate through when buying or sending cryptocurrencies. So ease of use is my experience so far.
28 August 2026
Unprompted review
Reply from Mercuryo Wallet
Hi William 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
An other payment ego wants to know everything breaking in yto my personal life
Een drama Turbo Engels , de helft begrepen. Gedoe met selfie en al je gegevens delen....camera gebruiken etc etc
3 September 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Michael 👋
We're sorry to hear about this. To be able to assist you further on our process, please reach out to our Customer Ops team for us to have the opportunity to take a look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and using the chat function.
Reply from Mercuryo Wallet
Hi Pguno 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Awful Customer Support
Awful Customer Support, my USDT transaction did not go through after processing for over 48 hours. It has 6 days now and I still have not received my funds yet.
28 August 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Ben 👋
We're sorry to hear about this. To be able to assist you further, please reach out to our Customer Ops team for us to have the opportunity to take a look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and using the chat function.
Happy to get bitcoin trade
2 September 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Kunde 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi Esther 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
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