Mercia Garden Products Reviews 

I’m extremely disappointed with both the quality of the shed and the aftersales service from Robert Dyas.

I paid around £1,300 for a Mercia shed and, for that sort of money, I expected a considerably better quality product. The timber and front sections were poorly aligned, there were knot holes through some of the panels, the plastic glazing was distorted and cheap looking, and the floor felt far too flimsy for a shed at this price point. The assembly instructions also left a lot to be desired.

I ended up having to carry out additional work myself, including remedial work and painting, simply to get the shed looking somewhere near the standard I expected when I bought it.

What made the experience even more frustrating was trying to complain afterwards. The email address I originally used for the purchase was an incoming-only address, so I physically could not send an email from it. Robert Dyas would not properly deal with my complaint because I could not contact them from the exact email address registered on the order.

Despite being able to provide the order details and explain the situation, I was left in the ridiculous position of being unable to pursue my complaint simply because of the email address used when purchasing.

For a purchase of around £1,300, I expected much better from both Mercia and Robert Dyas. The product itself was disappointing, but the lack of a sensible way to resolve the problem afterwards made the whole experience considerably worse.

Based on my experience, I would be very reluctant to buy another shed through Robert Dyas.

The greenhouse is so well put together. The window has an arm to close it, there are 2 bolts top and bottom of the door.
I love, love, love it!
My neighbour has built me a couple of shelves for me to pot up plants, do seeds etc as I’m disabled.

Item is pretty poor quality, even for the price. Gaps don't align so instructions are rendered useless, bits hanging off so needed additional screws/fixings

Shed delivered as described. Well priced easy to assemble.

To say I’m angry is an understatement. The money we paid for the shed is certainly not reflected in the quality of what we’ve received. It’s absolutely not what I expected, and I’m extremely disappointed. If I could upload pictures, I would, because they would show exactly what I mean. I’m honestly not happy at all and feel that the shed is nowhere near the standard we paid for.

Everything has been fantastic from start to finish. The office team were helpful and informative at all times. The delivery driver was great, arrived when he said he would, placed everything carefully and in a safe place. The following day Jason and Derek arrived and worked hard all day in the crazy heat. Nothing was too much trouble for them. A great team! I am absolutely delighted with the end result and cannot thank everyone enough.
Kindest regards,
Sara Barlow, Chester.

The outdoor kitchen itself (purchased via Robert Dyas) is sturdy and was easy to put together. The advised pictures on both the Mercia and Robert Dyas websites show a joined run of stainless steel worktop, which was specifically why we purchased this kitchen over the Zest equivalent.
What you get sent, instead of a kitchen, is 4 individual units (on double, once corner, two singles) all of which has their own part of the worktop, with large gaps between each piece. Having been back and forth with Mercia I was then offered a mere £50 to close my complaint! Hilarious, less than 10% of the value of the full kitchen. Thank goodness I paid on credit card and can therefore utilise that protection. I don't want to return this as there was nothing at all wrong with it, I just want a worktop that fits! Very frustrating!

No delivery issues at all, great guys and came exactly when they said they would.

Contacted Mercia to sort an issue created by myself with Globel metal shed.
Steve at Mercia responded quickly, sent items that were needed to complete assembly - Thanks

We bought a summer house which was very poor quality. The finish on many of the cut tongue and groove boards is rough and this means the boards are not in line with each other leading to gaps in the walls. It is going to take a lot of filler and extra time to ensure the structure is wind and waterproof. Many boards have holes where the knots in the wood have fallen out. All in all a very poor quality product which I now wish we had never purchased.

Still waiting for any message from supplier get same message every time u log in

It say sorry we can't tell u olt
Bullocks total wasteo time

Love my log cabin. Great building and was easy to build.

Bought this summerhouse looks good in pictures but roof trusses are split in 2 instead of one long o piece and very flimsy u shape brackets to hold them together so roof was bowing in middle phoned company and their solution was push wood closer but it wouldn’t go any closer together and we send out new felt but used extra brackets and it still looks a little bowed in centre but rest of summerhouse seems fine

Atrocious
Ordered a playhouse from Argos at a cost of £400 for my daughter’s birthday. Paid to have this installed at a cost to myself. When it was put up there was a massive gap around the door. The diamond pieces were missing and the window crosses really poor quality. Contacted Argos and was sent back to the manufacturer. Initially they said there was no issue. Eventually Argos said they would replace the house for the correct one. The manufacturer then said they would be sending the same specification (poor one) so this was cancelled. I would never have ordered this house had I know it would have a massive gap around the door. I’ve now been sent back to Argos who are equally unhelpful. Avoid if you can

A lot of the panels on the shed have been split due to the nail gun pressure when the boards have been put on to the frame other than that it’s a really easy shed to put together

I contacted Mercia Garden Products because we moved a garden shed for a friend when she moved. Unfortunately one of the door gliders broke and Steve answered my email. The shed was purchased ten a a half years ago from Global Garden Sheds and Mercia Garden products have now taken over. Steve went above and beyond and managed to find two gliders for us and send them to us which enabled the door to be used again. He was very polite and helpful all through the exchange of emails and taking the time and trouble to identify the shed from photos and some pictures from the instruction book. Thank you Steve.

Very unhelpful when they damage your delivery. I needed some parts replaced but expect you to keep taking multiple photos and trying to send them. Even when there delivery driver has taken photos and told them he’s caused damage. They message you asking what parts you need to your message of the parts you need. List goes on and on

They expect disabled people to keep trying to get photos

The plastic door runners for my Globel metal shed have broken. Luckily Mercia are the agents for Globel and have offered to provide replacements foc. This is great customer service and when I start looking for a summer house/ office I will be considering Mercia first. Thanks Mercia

So much choice,user friendly website. Great quality and price. Ordering and paying was easy. Picking a date for delivery was helpful and the delivery went smoothly. The shed looks lovely now it's built and so much room and so sturdy.

Was ok apart from the floor that cause all the issues as wasn't square and the 3 sections wouldn't butt together correctly causing the walls in 1 corner to be almost 2 inches apart. Luckily I'm it trades so has some 2x2 to hand to make good but needed lots of sealant and a feather edge board. Thankfully this was in a rear corner where it isn't seen. Even with a fully flagged level base though the floor is also very bouncy and feels weak in areas like it going to go through

Excellent product with more than adequate storage space. Delivery was prompt and professional. Easy to put together and the roof felt is a good quality. Highly recommended.