Perfect in almost every way despite issues due to the French "tour de France" that delayed the order on the delivery side (not Mephisto's fault by any mean.) Those shoes are so comfy and beautiful, wi... See more
Company replied
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See what reviewers are saying
One of the pairs of shoes I purchased is defective and the stiching is coming apart. I tried to contact the company using my login and contact, but their website gives errors. I tried to contact t... See more
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I had a great experience. The sales lady was knowledgeable and helpful, friendly and efficient. She’s a lady (perhaps close to 80) who ran up and down the spiral staircase leading to the basement stor... See more
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The shoes arrived very quickly, there were no issues with the delivery service (they called me before coming). The ankle boots are exactly as described on the website, very beautiful and I'm delighted... See more
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Company details
Information provided by various external sources
Bienvenue sur la boutique en ligne Mephisto shoes ✓ Livraison gratuite ✓ Retour offert ✓ Satisfait ou remboursé ✓ Paiement sécurisé. Chaussures Mephisto pour la femme et l'homme.
Contact info
France
- mephisto-shoes.com
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
juste a noter que l on peut constater…
juste a noter que l on peut constater une difference d une demi voire ube taille entre differents modeles
4 April 2026
Reply from Mephisto Shoes
Bonjour,
Nous vous remercions pour votre retour.
Les pointures peuvent effectivement varier légèrement selon les modèles, et nous comprenons que cela puisse être gênant. Si la taille ne vous convient pas, vous avez bien sûr la possibilité de procéder à un retour selon les conditions en vigueur.
N’hésitez pas à nous contacter si vous souhaitez être accompagné dans cette démarche.
Bien cordialement,
Christelle
Service Gestion
Claim about return product
We received shoes on Time , but first there was a mistake with the size. So we proceed on Line , through my personnal account , for the return of the shoes and the refund. But the return label did not appear, so impossible to print it to stick it on the package . And since, it s very difficult to get information about the way to continue the return . And we might be out of Time for the free return .
9 April 2026
Reply from Mephisto Shoes
Bonjour madame Brouzena,
Nous sommes sincèrement désolés pour les difficultés rencontrées lors de votre demande de retour, ainsi que pour le manque d’informations reçu.
Afin de résoudre la situation rapidement, nous allons vous envoyer par email une étiquette de retour pour que vous puissiez procéder à l’envoi de votre colis dans les meilleurs délais.
Cordialement,
Christelle
Service Gestion
Supper .Fast for the orders and fast…
Supper .Fast for the orders and fast for delivering.
Thanks
13 April 2026
Reply from Mephisto Shoes
Your satisfaction is our greatest reward. Thank you for sharing your thoughts!
Reply from Mephisto Shoes
Thank you for your positive feedback.
It took them one week to send me the…
It took them one week to send me the payment confirmation. Let’s see how long it’s going to take until I get the shoes. Last time it took almost a month to get them. And Seur never informs where I have to collect them.
10 April 2026
Reply from Mephisto Shoes
Hello,
We sincerely apologize for the delay and for the inconvenience caused by your previous experience.
Please rest assured that your order is currently being processed and should be shipped very soon. You will receive a confirmation email as soon as it has been dispatched, including tracking details.
We understand your concerns and are doing our best to ensure that the rest of your delivery process goes more smoothly.
Kind regards,
Christelle
Accurate follow-up.
The follow-up of the delivery was accurate. The products match the announced characteristics.Accurate follow-up
4 April 2026
Reply from Mephisto Shoes
We’re happy to know your experience was positive.
Thank you for trusting Mephisto!
Quality and comfort
Fast delivery, comfortable long-lasting good quality shoes. I have been wearing Mephisto shoes for at least 10 years. Definitely worth the price.
28 March 2026
Reply from Mephisto Shoes
Thank you for your kind review!
It motivates us to continue delivering quality and comfort.
Good webshop bit expensive return within EU
Visited the webshop .com and got redirected to .fr
I had to return the item price 20€ from Belgium. If it was a bit cheaper I would order again. Still waiting for my refund. Delivery was good.Quality was great! Size advise was also good.I couldnt adjust the webshop to Dutch language. Had to translate everytime..
19 March 2026
Reply from Mephisto Shoes
Hello Stephanie,
Thank you for taking the time to share your detailed feedback.
We are glad to hear that you were satisfied with the product quality, delivery, and sizing advice. We also take note of your comments regarding return costs and the website experience.
Regarding your refund, please be assured that it has already been processed.
We hope to have the opportunity to serve you again in the future.
Kind regards,
The Mephisto Team
Quality as expected
Ordering the shoes was easy, delivery fast and without problems. Shoes are excellent quality as to be aspected.
I is a disappointment that the Mephisto shoe shop in Barcelona doesn’t exist anymore.
24 March 2026
Reply from Mephisto Shoes
Thank you for your kind review!
It motivates us to continue delivering quality and comfort.
Reply from Mephisto Shoes
We’re happy to know your experience was positive.
Thank you for trusting Mephisto!
Reply from Mephisto Shoes
Hello,
Thank you for sharing your feedback. We’re sorry to hear that the shoes felt too tight around your toes.
Comfort is very important, and we understand that certain fits may not suit everyone perfectly. To help resolve this, we can provide you with a return label so you can easily send the item back.
This type of issue remains occasional, and your feedback helps us continuously improve our products.
Please don’t hesitate to reach out if we can assist you in finding a more suitable model.
Kind regards,
Christelle
Service Gestion
Very good shoes
12 March 2026
Reply from Mephisto Shoes
Thank you for your positive feedback.
We’re glad our products met your expectations.
A brand I know and trust
A brand I know and trust. Reputation for quality and reliability. So tired of all the fake brands everywhere. The heeled sandals I ordered (Ynes) did not disappoint. Comfortable and elegant, perfect fit for my size.
9 March 2026
Reply from Mephisto Shoes
Your satisfaction is our greatest reward.
Thank you for sharing your thoughts!
Magnificent shoesWonderful shoes and 90 % of my shoes…
Wonderful shoes and 90 % of my shoes are this brand
4 February 2026
Reply from Mephisto Shoes
We’re thrilled to read your review!
Thank you for choosing Mephisto.
Lovely shoes
Lovely shoes, and fast and seamless delivery from France to Madrid, Spain. Thank you.
25 February 2026
Reply from Mephisto Shoes
¡Qué alegría leer su reseña!
Gracias por confiar en nosotros.
the shoes were to small
the shoes were to small, and I've got no response for my return problem, no "étiquette" is found on the .com.
30 January 2026
Thank you for the order
Thank you for the order. I am satisfied.
If possible, could you please let me know the delivery time so that I don't have to worry?
Best regards
5 February 2026
Love these shoes for about 18 years…
Love these shoes for about 18 years now.
Greatly made, with great materials lasting experience for a daily wearingw
14 January 2026
Nice, healthy but very expensive
I love Mephisto because their shoes are good for my feet and knees AND they look good. Just bought bottines with leopard print. Perfect, just a bit expensive.
21 January 2026
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