MedTree Reviews 6,870

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting prompt and efficient delivery of orders. Many people appreciate the quality of the products received, often noting their satisfaction with items like stethoscopes and boots. The ease of the ordering process and clear communication regarding dispatch and updates are also consistently mentioned as positive aspects. However, some customers experienced issues with delivery, including lost parcels or packages arriving late. A few reviewers also noted problems with product quality, such as items arriving with scratches or sizing discrepancies. Additionally, some people were dissatisfied with the engraving options or the time it took to receive personalized items.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers praise the excellent product range, good... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the quick dispatch and fast... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the prompt, efficient,... See more

Order

Users describe positive interactions with order. Many customers praise the easy and quick ordering process,... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent product range and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a 5.11 EDT. Fast delivery and shipping. The product itself feels a bit expensive for a small piece of metal, but it's far less bulky than the competition, so worth it if you want something that... See more

Rated 5 out of 5 stars

Excellent service from Medtree. Spot-on communication about my order and dispatch, their website is clear and easy to use, great price plus fair postage cost. My order arrived quickly and i'm very hap... See more

Rated 5 out of 5 stars

I bought an electronic stethoscope from MedTree a few years ago. After losing the rubber diaphragm, I tried to obtain a spare one from the manufacturer with no success. After ringing MedTree, I was ad... See more

Rated 5 out of 5 stars

Customer service is phenomenal here! I ordered a stethoscope for my partner who has recently joined the Ambulance service. I left it a bit too late to get a personalised gift. Called Medtree at 9am, t... See more


Company details

  1. First Aid Station
  2. Hospital Equipment and Supplies Store

Written by the company

MedTree, previously Bound Tree Medical Europe Ltd, is a UK owned, worldwide distributor of over 18,000 first aid and medical products including first aid kits and supplies, medical instruments, hospital equipment, paramedic supplies as well as the full range of 5.11 Tactical clothing. With a fantastic range of products and excellent customer service, MedTree provide an unrivalled service that you can rely on for all your emergency medical needs...

For all your emergency medical needs

Written by the company

Free UK Delivery
As standard, all UK orders over £25 + VAT are despatched on our free delivery service. Need it quickly? We have a range of delivery options available including express, next day and Saturday delivery to ensure you get your order as quickly as possible and with our courier's (DPD) text and email notifications you will be provided with a 1-hour delivery slot so no more hanging around waiting for the driver to turn up (for more details please go to https://medtree.co.uk/delivery)
Rewards Club - earn money while you shop
With our Rewards Club, you can earn money while you shop. Simply sign up for an account at https://medtree.co.uk/customer/account/create and shop like you normally would, then you will receive reward points towards your next purchase.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fantastic service.

Ordered a multi tool for a forgotten Christmas present between Christmas and New Year, item arrived on the 30th December. Fantastic service.

29 December 2025
Rated 5 out of 5 stars

Ease of ordering and clarity …

Ease of ordering and clarity of products, loved the updates, when I ordered a product listed as on back order - I received regular updates so I knew exactly when to expect my delivery. The product was known to me as I had ordered before, albeit not with MedTree, however they will be my go to from now on. Highly recommend.

16 December 2025
Rated 3 out of 5 stars

I feel the device is overpriced

I feel the device is overpriced. I expected some sort of pump with it but there wasn’t after wearing it at night as my ankle has been fused.
in the morning, my lower leg felt quite stiff and painful but wore off after awhile will try using it again but it is very bulky

27 December 2025
Rated 5 out of 5 stars

Reggie

Medtree is a great company with a wide range of products and the delivery is quick and very easy I will be definitely be reordering from them again

11 December 2025
Rated 5 out of 5 stars

Excellent Service

Easy to find what I needed and arrived the next day - with engraving. Always receive great service from Med Tree.

16 December 2025
Rated 5 out of 5 stars

This company has everything I need

This company has everything I need. No need for me to go on endless web sites looking anymore. And to order is simple with no hassle . And if my order is going to be late I get well informed. All in all very satisfied. Thank you

9 December 2025
Rated 1 out of 5 stars

No response to my concerns sent by email

Update to my review: I'd like to state that MedTree contacted me following these comments and then promptly refunded the delivery charge. They remained in contact and later refunded £10 of the cost of the order. This was very much appreciated and the agent who was in touch dealt with the matter quickly and professionally once he was aware of the issues. Thank you to him.

I paid extra - nearly £10 - for a next day delivery for something I needed urgently.

We returned to the delivery address at least one hour before the allotted delivery time and stayed in the rest of the day, only to receive an email later saying the driver had not found anyone in. Whoever came did not knock or ring, as one of us in the house would have heard it and the mail said the parcel would be dropped off nearby to be picked up the next day. I immediately emailed MedTree to say I had requested a delivery as it's difficult for me to go out, having just had major surgery and I requested a redelivery. I also emphasised that I needed the order on the day I had requested delivery for.

More than one week later, I've had no response to my email. I'm very disappointed to have had such poor service after paying a premium rate for a delivery.

6 December 2025
MedTree logo

Reply from MedTree

Hi Lorna,
Thank you for your valued review and we apologise for the inconvenience caused by the courier.
We are very sorry there was a delay in replying to your original email to ourselves regarding your courier issues.
As per our telephone and email communication, we are trying to resolve this for you.
If you require any further assistance please do not hesitate to contact us.

Kind Regards
Tactree Customer Service Team

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