I had an incredibly good experience on my first aid course. The instructor Natalie who ran the course was absolutely amazing. She didn't just teach us the material - she explained everything in a way... See more
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1st steps first Aid, the hole day from start to finish, was really relaxed, Natalie was a very nice lady, made things easy to understand and take in . She couldn't do enough for everyone in our grou... See more
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Never did I think training on a Saturday would be enjoyable but Natalie is a great first aid trainer and made it fun. I’ve done 2 day first aid course a couple of times over my childcare career and... See more
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Natalie was fantastic at delivering an informative yet fun first aid training course. So much so that all of the individuals at my school scored extremely high. This is down to how Natalie went over e... See more
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Company details
Written by the company
At 1st Steps First Aid, we make learning life-saving skills feel less like a lecture and more like an experience. Whether you're a parent wanting peace of mind, an educator working with children, or a professional in any sector needing adult first aid qualifications, our courses are designed to be fun, interactive, and unforgettable. Every certified course meets HSE standards, carries Ofqual accreditation, and aligns with the EYFS statutory framework where applicable, so you get serious qualifications with a smile. Because when training is enjoyable, confidence sticks. Founded in 2017 by Natalie Wales, an airline cabin crew member with over 20 years of experience handling real-life emergencies at 35,000 feet, 1st Steps First Aid was born out of a passion for helping others feel prepared and empowered. Natalie’s calm, confident approach and deep understanding of safety protocols bring a unique energy to every course, making training not only effective but genuinely enjoyable. Today, we proudly deliver first aid training across schools, nurseries, families, and professional sectors, helping thousands take their first step toward saving lives.
Contact info
Keystone Avenue, WF10 4TH, Castleford, United Kingdom
- 01977330102
- Natalie@1stStepsFirstAid.co.uk
- 1ststepsfirstaid.co.uk
First Aid with Natalie
Natalie is an outstanding first aid trainer. She is highly knowledgeable, engaging, and incredibly clear in her teaching. She explains concepts in a way that’s easy to understand and makes you feel confident in applying what you’ve learned in real-life situations. I’d highly recommend her training to anyone.
16 March 2026
Everything was thoroughly explained and…
Everything was thoroughly explained and anything Natalie didn’t know she did her research and let us know before the end of the day. Enjoyable day also
24 March 2026
Reply from 1st Steps First Aid
Thank you for your review Jazzy, and also for your questions at the course. It was great to teach you Paediatric First Aid again.
A great training course
A great training course. Knowledgeable and patient trainer.
Not death by PowerPoint!
Highly recommend
24 March 2026
Reply from 1st Steps First Aid
Thank you for your review about your Emergency First Aid at Work qualification course Mary. Its great to hear that you enjoyed it!
Reply from 1st Steps First Aid
Thank you Jo, that's great to hear and you were great throughout the training day!
Natalie was great at delivering the…
Natalie was great at delivering the course, great in-depth instructions on all aspects. Definitely recommend.
23 March 2026
Reply from 1st Steps First Aid
Thank you for your feedback. Its great to hear that you would recommend the Paediatric First Aid qualification course that you attended.
Reply from 1st Steps First Aid
Thank you for leaving a review about the Emergency First Aid at Work qualification course that you attended.
The session was engaging and intense
The session was engaging and intense, but instructor kept us supportive and easy to follow. Overall, it’s a very useful course that leaves you feeling prepared to help in real-life situations.
12 March 2026
Reply from 1st Steps First Aid
Thank you for your review Ela. Its great to hear that your Paediatric First Aid qualification course has left you feeling prepared for real life situations.
Very friendly and informative..made the…
Very friendly and informative..made the course enjoyable
17 March 2026
Reply from 1st Steps First Aid
Thanks for leaving a review about your Emergency First Aid at Work qualification course. Its great to hear that you enjoyed it!
Informative and interactive course…
Natalie made the course varied and there were lots of practical elements which made things interesting and helped to retain the information..
Her resources were top tier and realistic. I will use Natalie again for my first aid training.
7 March 2026
Reply from 1st Steps First Aid
Thank you for leaving a review about your paediatric first aid qualification course. Its great to hear that you would choose 1st Steps First Aid for your future training.
Nat was very good
Nat was very good, made the course engaging and was very professional in how she delivered the course
7 March 2026
Reply from 1st Steps First Aid
Thank you for leaving a review about your first aid qualification course!
Reply from 1st Steps First Aid
Thank you for leaving a review about your Emergency First Aid at Work qualification course!
The banter in the course made the…
The banter in the course made the interaction very easy
26 February 2026
Reply from 1st Steps First Aid
Thankds for your review. Its great to hear that you enjoyed your Emergency First Aid at Work qualification course.
Reply from 1st Steps First Aid
Thank you for leaving a review about your Emergency First Aid at Work qualification course!
Very good course very informative .
Very good course very informative .
Course was delivered in a professional biut light hearted manner.
Would highly recommend.
24 February 2026
Reply from 1st Steps First Aid
Thank you for taking the time to leave a review Phil. It is great to hear that you would highly recommend the Emergency First Aid at Work qualification course that you attended.
Excellent First Aid Training with Natalie
Natalie delivered the training in a clear, supportive, and engaging way. She created a relaxed environment that made it easy for complete beginners to learn and gain confidence. The course was informative, practical, and very well run.
24 February 2026
Reply from 1st Steps First Aid
Thank you for leaving a review about the Paediatric First Aid qualification course that you attended!
By far the best first aid courses out there !
The lady who delivered the course created a great learning environment and encouraged everyone to be involved. Myself and our employees have attending many First Aid courses over the years and we all agreed this was the most informative and enjoyable due to Natalie making the dialogue so understandable and relatable to real life scenarios. 👍👏✅
8 February 2026
Reply from 1st Steps First Aid
Thanks for your great review Craig. Its amazing to hear that this is the best Emergency First Aid at Work qualification course that you have attended!
A really good service and made the day…
A really good service and made the day very interesting aswell as learning. Would highly recommend
8 February 2026
Reply from 1st Steps First Aid
Thank you for highly recommending the Emergency First Aid at Work qualification course that you attended!
Definitely recommend
Had my first aid course last week and I would definitely recommend best one yet 👌
14 February 2026
Reply from 1st Steps First Aid
Thank you for your recommendation. Its great to hear that it was the best first aid qualification course that you have attended!
Very informative and an very enjoyable…
Very informative and an very enjoyable day I feel I learnt a lot from it
2 February 2026
Reply from 1st Steps First Aid
Thank you for taking the time to leave a review about your first aid qualification course. Its great to hear that you enjoyed it and that you learnt lots of new information.
Natalie was an amazing teacher
Natalie was an amazing teacher and really helped everyone to understand the basics and importance of first aid in day to day life.
4 February 2026
Reply from 1st Steps First Aid
Thank you for leaving a review about your Emergency First Aid at Work qualification course!
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