Application process was straight forward and easy to do. Processing time was quick. I would definitely use medipay again if I need financing for medical procedures.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with Medipay was seamless from start to finish. The process was quick, easy, and very efficient, with all aspects of my costs clearly covered and explained. The team made everything stra... See more
Company replied
I can’t thank Medipay enough for allowing me to be accepted as a client my dog was evolved in a accident and needed emergency surgery and you guys literally saved him from being put to sleep I can’t... See more
Company replied
Great customer service . Throughout the years of applying loans . It have been easy enquires with Yash . Very helpful , friendly and great service he have provided me . His explanation as to how the l... See more
Company replied
Company details
- #13 of 28 best companies in Non-Bank Financial Service
- #4 of 13 best companies in Alternative Financial Service
Written by the company
MediPay offers easy payment plans for medical, dental and cosmetic procedures in Australia. We also offer veterinary payment plans for procedures for your pets. So if you're looking for some help to finance your medical procedure, your little one needs braces or your furry friend has eaten a sock, give us a call or visit our website. Check your eligibility in 10 seconds, apply online and get approval in minutes*. *Subject to credit approval. Terms and conditions apply.
Here to help when you need us
Written by the company
- Fast, simple application process
- Only pay interest on the amount used
- No penalties for early repayment
We can help with your pets too
We offer payment plans for those unexpected expenses for your best friend. Call us on 1800 810 950 or visit our website to apply.
Contact info
264 George Street, 2000, Sydney, Australia
- 1800 810 950
- customercare@medipay.com.au
- medipay.com.au
4.7
Excellent
996 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and easy process.
22 January 2024
Reply from MediPay
Hi Christine,
Thank you for the 5 star review of our easy payment plan.
Jon@MediPay
Yash..the customer service was really…
Yash..the customer service was really awesome and fast which has taken alot of stress off my shoulder now.
Thanks you
22 January 2024
Reply from MediPay
Hi Monique,
Thank you for the 5 star review of our easy payment plan and team member Yash.
RK@MediPay
Reply from MediPay
Hi Jennifer,
Thank you for the 5 star review of our easy payment plan.
Ajay@MediPay
Reply from MediPay
Hi Peter,
Thank you for the 5 star review of our easy payment plan and team.
Ahmed@MediPay
Absolutely so easy to deal with Yash…
Absolutely so easy to deal with Yash was super helpful
17 January 2024
Reply from MediPay
Hi Shannyn,
Thank you for the 5 star review of our easy payment plan and team member Yash.
Ajay@MediPay
MediPay is fantastic and has assisted…
MediPay is fantastic and has assisted me with my vet bills thanks so much to the team I always appreciate your help
16 January 2024
Reply from MediPay
Hi Carolyn,
Thank you for the 5 star review of our easy payment plan for your pet.
Jen@MediPay
Great service and quick response
Great service and quick turnaround for my pets VET surgery.
15 January 2024
Reply from MediPay
Hi Rebecca,
Thank you for the 5 star review of our easy payment plan for your pet.
Jo@MediPay
Reply from MediPay
Hi Tasha,
Thank you for the 5 star review of our easy payment plan and team.
Ajay@MediPay
Great service and communication
Great service and communication
Friendly staff and reply quickly and help you get it done .
Thank you so much 🙏🏻
6 January 2024
Reply from MediPay
Hi Aris,
Thank you for the 5 star review of our service and team.
Ahmed@MediPay
Reply from MediPay
Hi Kevin,
Thank you for the excellent review of our service and easy payment plan.
Jen@MediPay
Great Customer Service.
8 January 2024
Reply from MediPay
Hi Rayleen,
Thank you for the 5 star review of our service level.
Joanne@MediPay
Easy to use
Easy to use. They make an effort to get back in contact when they are busy. A bit pricy though.
4 January 2024
Reply from MediPay
Hi Georgia,
Thank you for the excellent review of our easy payment plan and team.
We're glad to have had you as one of our valued customers!
Jen@MediPay
High interest rate
High interest rate, $140 to start and a monthly fee, wrong wrong wrong, got the loan but might not use it now, will look at other choices
4 January 2024
Reply from MediPay
Hi Jenny,
Thank you for the review of our easy payment plan.
All our fees and charges are listed on the 'Answers' page of our website.
The interest rates applicable to your payment plan will depend on our credit assessment of your application and range from 11.99% p.a. (comparison rate*: 13.51% p.a.)
The loan approval fee is added to your loan amount so that you do not have to pay this upfront.
Remember there are no fees or charges for early repayment. You also only pay for what you use, not the amount you are approved for.
We're glad to have had you as one of our valued customers, please let the team know when you are ready to make a payment request.
RK@MediPay
Very good online company
Very good online company. Very quick and effective. Great response time in helping me out even in a holiday period.
29 December 2023
Reply from MediPay
Hi Simon,
Thank you for the 5 star review of our easy payment plan.
Joanne@MediPay
Very quick easy process
Very quick easy process. Extremely helpful when you need serious dental work done asap but don’t have the funds to make it happen straight away.
28 December 2023
Reply from MediPay
Hi Jess,
Thank you for the 5 star review of our easy payment plan for your dental procedure.
RK@MediPay
Easy fast application process
Great communication, easy step by step process, allowed my husband to be a joint applicant
13 December 2023
Reply from MediPay
Hi Ellyn,
Thank you for the 5 star review of our easy payment plan that allows partners to be joint borrowers.
RK@MediPay
Payment was made as stated
Payment was made as stated. The process was fairly simple. It's nice to know it's there, otherwise i wouldn't have gone through with my procedure.
8 December 2023
Reply from MediPay
Hi Paul,
Thank you for the 5 star review of our easy payment plan.
Ahmed@MediPay
Reply from MediPay
Hi Rosie,
Thank you for the 5 star review of our service and team!
Jen@MediPay
Friendly helpful service
24 November 2023
Reply from MediPay
Hi,
Thank you for the 5 star review of our team!
Paul@MediPay
Reply from MediPay
Hi Jeanet,
Thank you for the 5 star review of our easy payment plan and team!
Jon@MediPay
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.