MediPay Reviews 

1,004
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and straightforward process, highlighting the ease and speed of obtaining loans for medical procedures. The staff is frequently commended for being helpful, friendly, and professional, making the experience stress-free and supportive. Many people appreciate the excellent customer service, noting quick response times and clear communication that ensures a smooth process. The service is often described as efficient, with quick approvals and disbursements of funds, which is particularly valued in urgent situations. However, some customers also noted instances where they had to follow up on their applications, experiencing delays in hearing back or in the approval process.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently describing the application process as... See more

Service

Users describe positive interactions with service, highlighting its efficiency, professionalism, and speed.... See more

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, describing it as outstanding, excellent, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the prompt and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best Finance Company in Western Australia, the process is super easy and quick, you get approved for up to $50,000 loan in one day!! Highly recommend their amazing service ✌🏾

Rated 5 out of 5 stars

My experience with Medipay was seamless from start to finish. The process was quick, easy, and very efficient, with all aspects of my costs clearly covered and explained. The team made everything stra... See more

Company replied

Rated 5 out of 5 stars

Great customer service . Throughout the years of applying loans . It have been easy enquires with Yash . Very helpful , friendly and great service he have provided me . His explanation as to how the l... See more

Company replied

Rated 5 out of 5 stars

MediPay are a Top Notch Loan Service. They deal only with loans to pay a medical bills. Extremely helpful and did not feel pressured at all thru the whole process. Everything explained clearly to me... See more

Company replied


Company details

  1. #15 of 33 best companies in Non-Bank Financial Service
  2. #5 of 13 best companies in Alternative Financial Service

Written by the company

MediPay offers easy payment plans for medical, dental and cosmetic procedures in Australia. We also offer veterinary payment plans for procedures for your pets. So if you're looking for some help to finance your medical procedure, your little one needs braces or your furry friend has eaten a sock, give us a call or visit our website. Check your eligibility in 10 seconds, apply online and get approval in minutes*. *Subject to credit approval. Terms and conditions apply.

Here to help when you need us

Written by the company

Fast, simple application process
Only pay interest on the amount used
No penalties for early repayment

We can help with your pets too

We offer payment plans for those unexpected expenses for your best friend. Call us on 1800 810 950 or visit our website to apply.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,004)

115 reviews in the last 12 months

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Rated 3 out of 5 stars

High interest rate

High interest rate, $140 to start and a monthly fee, wrong wrong wrong, got the loan but might not use it now, will look at other choices

4 January 2024
MediPay logo

Reply from MediPay

Hi Jenny,
Thank you for the review of our easy payment plan.
All our fees and charges are listed on the 'Answers' page of our website.
The interest rates applicable to your payment plan will depend on our credit assessment of your application and range from 11.99% p.a. (comparison rate*: 13.51% p.a.)
The loan approval fee is added to your loan amount so that you do not have to pay this upfront.
Remember there are no fees or charges for early repayment. You also only pay for what you use, not the amount you are approved for.
We're glad to have had you as one of our valued customers, please let the team know when you are ready to make a payment request.
RK@MediPay

Rated 5 out of 5 stars

Very good online company

Very good online company. Very quick and effective. Great response time in helping me out even in a holiday period.

29 December 2023
MediPay logo

Reply from MediPay

Hi Simon,
Thank you for the 5 star review of our easy payment plan.
Joanne@MediPay

Rated 5 out of 5 stars

Very quick easy process

Very quick easy process. Extremely helpful when you need serious dental work done asap but don’t have the funds to make it happen straight away.

28 December 2023
MediPay logo

Reply from MediPay

Hi Jess,
Thank you for the 5 star review of our easy payment plan for your dental procedure.
RK@MediPay

Rated 5 out of 5 stars

Easy fast application process

Great communication, easy step by step process, allowed my husband to be a joint applicant

13 December 2023
MediPay logo

Reply from MediPay

Hi Ellyn,
Thank you for the 5 star review of our easy payment plan that allows partners to be joint borrowers.
RK@MediPay

Rated 5 out of 5 stars

Payment was made as stated

Payment was made as stated. The process was fairly simple. It's nice to know it's there, otherwise i wouldn't have gone through with my procedure.

8 December 2023
MediPay logo

Reply from MediPay

Hi Paul,
Thank you for the 5 star review of our easy payment plan.
Ahmed@MediPay

Rated 5 out of 5 stars

Very prompt

Very prompt, friendly service. Kept me updated throughout process.

6 December 2023
MediPay logo

Reply from MediPay

Hi Rosie,
Thank you for the 5 star review of our service and team!
Jen@MediPay

Rated 5 out of 5 stars

Quick and easy application

Quick and easy application. And friendly staff willing to help over the phone

22 November 2023
MediPay logo

Reply from MediPay

Hi Ernest,
Thank you for the amazing 5 star review of our easy application and friendly team!
RK@MediPay

Rated 5 out of 5 stars

Thankyou medipay

The process was quick and the service was great, fully recommend medipay in times of stress when you are stuck with urgent medical procedures.

20 November 2023
MediPay logo

Reply from MediPay

Hi Tamara,
Thank you for the amazing 5 star review and recommendation!
RK@MediPay

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, helpful staff, easy to converse

21 November 2023
MediPay logo

Reply from MediPay

Hi Andrea,
Thank you for the 5 star review of our team!
RK@MediPay

Rated 5 out of 5 stars

I had no issues or time wasted

I had no issues or time wasted, most amazing process I’ve done. Most of it done on line and they called me straight away if needed. Highly recommend and the repayments are very affordable

15 November 2023
MediPay logo

Reply from MediPay

Hi Michael,
Thank you for the amazing 5 star review and recommendation!
RK@MediPay

Rated 5 out of 5 stars

No Robots

Ability too talk to a real human was quite a shock though very calming

8 November 2023
MediPay logo

Reply from MediPay

Hi Ricky,
Thank you for the 5 star review of our team!
RK@MediPay

Rated 5 out of 5 stars

Service and experience were easy and…

Service and experience were easy and quick. Service team where friendly and helpful throughout the entire process.

Great communication and timely responses

3 November 2023
MediPay logo

Reply from MediPay

Hi Sam,
Thank you for the 5 star review of our easy payment plan and friendly team!
Jo@MediPay

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