Application process was straight forward and easy to do. Processing time was quick. I would definitely use medipay again if I need financing for medical procedures.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with Medipay was seamless from start to finish. The process was quick, easy, and very efficient, with all aspects of my costs clearly covered and explained. The team made everything stra... See more
Company replied
I can’t thank Medipay enough for allowing me to be accepted as a client my dog was evolved in a accident and needed emergency surgery and you guys literally saved him from being put to sleep I can’t... See more
Company replied
Great customer service . Throughout the years of applying loans . It have been easy enquires with Yash . Very helpful , friendly and great service he have provided me . His explanation as to how the l... See more
Company replied
Company details
- #13 of 28 best companies in Non-Bank Financial Service
- #4 of 13 best companies in Alternative Financial Service
Written by the company
MediPay offers easy payment plans for medical, dental and cosmetic procedures in Australia. We also offer veterinary payment plans for procedures for your pets. So if you're looking for some help to finance your medical procedure, your little one needs braces or your furry friend has eaten a sock, give us a call or visit our website. Check your eligibility in 10 seconds, apply online and get approval in minutes*. *Subject to credit approval. Terms and conditions apply.
Here to help when you need us
Written by the company
- Fast, simple application process
- Only pay interest on the amount used
- No penalties for early repayment
We can help with your pets too
We offer payment plans for those unexpected expenses for your best friend. Call us on 1800 810 950 or visit our website to apply.
Contact info
264 George Street, 2000, Sydney, Australia
- 1800 810 950
- customercare@medipay.com.au
- medipay.com.au
4.7
Excellent
996 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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The entire process was super easy from…
The entire process was super easy from start to finish. Customer service was really friendly and helpful. Recommended for sure.
24 September 2024
Reply from MediPay
Hi Terri,
Thank you so much for your review! We’re delighted to hear that you had a positive experience with us. At MediPay, we strive to make the application process as easy and seamless as possible, ensuring that our customers can focus on what matters most – getting the care they need. Our team is dedicated to providing exceptional support every step of the way, and we’re glad we could help you arrange treatment without delay.
With our flexible payment options, including up to 48 months to pay, we aim to make healthcare more accessible to everyone. We’re here for you whenever you need us!
MediPay
Easy and quick
23 September 2024
Reply from MediPay
Hi Luke,
Thank you so much for your review! We’re delighted to hear that you had a positive experience with us. We’re here for you whenever you need us!
MediPay
Easy to follow and understand online…
Easy to follow and understand online process. Friendly customer service.
17 September 2024
Reply from MediPay
Hi Elizabeth,
Thank you so much for your review! We’re delighted to hear that you had a positive experience with us. At MediPay, we strive to make the application process as easy and seamless as possible, ensuring that our customers can focus on what matters most – getting the care they need. Our team is dedicated to providing exceptional support every step of the way, and we’re glad we could help you arrange treatment without delay.
With our flexible payment options, including up to 48 months to pay, we aim to make healthcare more accessible to everyone. We’re here for you whenever you need us!
MediPay
Yash again 😁
Again yesterday morning Yash was amazing.
I was late getting my invoice in for my medical treatment and he assisted me in getting my funds paid immediately.
I thank you from the bottom of my heart Yash.
You are a credit to your company and deserve a pay rise. 😘
10 September 2024
Unprompted review
Reply from MediPay
Hi Caroll,
Thank you so much for your kind words and for taking the time to leave this review! We are thrilled to hear that Yash provided you with the support you needed. At MediPay, we pride ourselves on our team's dedication to every customer, ensuring that each person feels valued and cared for throughout their journey with us. Yash truly embodies our commitment to delivering exceptional service with compassion and understanding, and we are incredibly proud to have him on our team.
We’ll be sure to pass along your heartfelt gratitude to Yash, and we’re always here for you whenever you need us!
RK@MediPay
Reply from MediPay
Hi Amanda,
Thank you for the 5 star review!
Yash@MediPay
Excellent Service
Excellent service, fantastic response time and electronic submission made user friendly. Thank you.
6 September 2024
Reply from MediPay
Hi Nichole,
Thank you for the amazing 5 star review of our easy payment plan!
Ajay@MediPay
Quick and easy process
The process from start to finish, was really quick and easy, the platform itself is very easy to navigate.
4 September 2024
Reply from MediPay
Hi Nicolle,
Thank you for the 5 star review of our quick & easy payment plan and application process.
RK@MediPay
Quick and efficient service
Quick and efficient service - satisfied my query in record time
26 August 2024
Reply from MediPay
Hi Tracey,
Thank you for the 5 star review of our easy payment plan and team!
Ajay@MediPay
Reply from MediPay
Hi Amelia,
Thank you for the 5 star review of our easy payment plan!
RK@MediPay
Very easy to deal with and were quick…
Very easy to deal with and were quick to give responses to answers. Thanks
6 August 2024
Reply from MediPay
Hi Dennis,
Thank you for the 5 star review of our easy payment plan and team!
Yash@MediPay
Ajay was very lovely and professional…
Ajay was very lovely and professional and kept me in the loop throughout the process of the application.
Highly recommended
29 July 2024
Reply from MediPay
Hi Kerrie,
Thank you for the 5 star review of our team member and easy payment plan!
RK@MediPay
Reply from MediPay
Hi Glyn,
Thank you for the 5 star review of our easy payment plan and team!
RK@MediPay
1 person on only to answer all calls in…
1 person on only to answer all calls in Australia talks over me and wouldn’t listen to me as a customer. Doesn’t understand me terrible company if this is how they run it. So hard to get someone to call me back. I will never use them again.
5 July 2024
Unprompted review
Reply from MediPay
Dear Sue,
Thank you for taking the time to share your feedback. We sincerely apologise for the negative experience you had.
We pride ourselves on delivering excellent service and ensuring our customers feel heard and valued. Your feedback is crucial as it helps us identify areas for improvement.
We have a dedicated team, not just one person, managing customer service. Our team is responsible for handling calls, online chats, and emails to ensure all customer inquiries are addressed promptly and effectively. We regret that this was not your experience and apologise for any frustration it may have caused.
We understand the importance of being listened to and respected, and we regret that this was not your experience.
We would greatly appreciate the opportunity to make this right. Please reach out to us directly at customercare@medipay.com.au so we can discuss your concerns further.
Once again, we apologise for the inconvenience and frustration this has caused you. We hope to have the chance to restore your faith in MediPay.
Reply from MediPay
Hi Kym,
Thank you for the excellent review of our easy payment plan
Ajay@MediPay
Thinking this company has gone into liquidation as no one is replying or answer customer calls. Unhappy 😔
MediPay was great for my first 3 payments now I have money OWING to my dental provider. Because Medipay have not paid the bill I requested. BUT they are very quick to keep taking my monthly payment out.
I am furious as i am in the middle of a very expensive dental treatment $10,000 and and now the money is sitting in an account that i can request payments to my dental provider which DON'T HAPPEN!! Until the money has been released I can not have any more appointments which I understand on the dentist end but so upsetting and painful on my end. Please respond or answers your customer calls medipay.
5 March 2024
Unprompted review
Reply from MediPay
Good day Marinda, unfortunately internal business issues disrupted our normal flow of payments. We can't deny the fact that the outage has caused some delays and confusion amongst certain customers, prevented MediPay from making prompt payments as requested by our borrowers.
As you are aware, this issue has been resolved and daily payments are now being made.
We apologies for the inconvenience this caused.
MediPay
DO NOT TRUST MEDIPAY
DO NOT TRUST MEDIPAY! Company great at the beginning - have they gone bust?! Put in a payment request over 2 weeks ago, called and told “a problem on our end, wait another 10 days” still no payment made. No response to multiple emails, Facebook message, live chat. Phoned over 20x but just rings out. Have paid half my surgery and now risk forfeiting this money as the hospital fee isn’t paid and surgery will likely be cancelled if this is not rectified. I will be taking legal action to recoup this money + fees. AVOID.
18 March 2024
Unprompted review
Reply from MediPay
Good day Eden, unfortunately internal business issues disrupted our normal flow of payments. We can't deny the fact that the outage has caused some delays and confusion amongst certain customers, prevented MediPay from making prompt payments as requested by our borrowers.
As you are aware, this issue has been resolved and daily payments are now being made.
We apologies for the inconvenience this caused.
MediPay
Non existent customer service
Advertised as payments made within 48hrs, been waiting over a week now. Difficult to contact and told they’d ring me back with a date for deposit, no call back. Initially great then declined to no customer service at all. Not happy with this company. 29/3/2024, still waiting for reimbursement
15 March 2024
Unprompted review
Reply from MediPay
Good day Jayne, unfortunately internal business issues disrupted our normal flow of payments. We can't deny the fact that the outage has caused some delays and confusion amongst certain customers, prevented MediPay from making prompt payments as requested by our borrowers.
As you are aware, this issue has been resolved and daily payments are now being made.
We apologies for the inconvenience this caused.
MediPay
Reply from MediPay
Hi Ashlea,
Thank you for the excellent review of our easy payment plan
Jen@MediPay
It was so easy to apply..
It was so easy to apply... Was kept updated each step via email and sms... When I had questions it was easy to be able to email and got a call back almost instantly.. Very friendly and knowledgeable staff..
29 January 2024
Reply from MediPay
Hi Diane,
Thank you for the 5 star review of our easy payment plan and team!
Paul@MediPay
High interest+High fees
High interest of 23.99% and fees on such a small amount of $8k applied.
I applied as a contingency and yet to receive a quote on a procedure. The process of applying is simple however noticed my LinkedIn profile was accessed by the Credit Manager and received a phone call having to confirm a few legitimate bank transactions which I found too intrusive, having access to my bank transactions should be more than enough.
Understand they must undergo a risk assessment to establish an interest rate on individuals however I have no defaults and a good credit history, the interest rate is way too high, you’d be better off using the bank or keep saving. I do have the funds without having to use this loan and I guess the good thing about it is I don’t have to use it if I don’t want to, I was simply implementing a contingency plan.
The problem with applying for credit is you won’t know what interest rate you are offered until having to actually apply which then goes on your credit file and works against you especially if you have applied to a couple of different lenders this reduces your credit worthiness, which is a shame when trying to do your research works against you.
24 January 2024
Reply from MediPay
Hi Trace,
We are sorry to hear you were disappointed. We pride ourselves on our great service. Did you know you have the flexibility to pay your payment plan off faster, or at any time, with no penalties or fees. You also only pay interest on what you use, not what you apply for.
MediPay
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