Medical Supplies Reviews 

5,343
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,483 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is easy to navigate, ordering is straightforward, and items arrive promptly, often within a couple of days. People are also very pleased with the overall quality of the items, noting that supports and therapeutic devices provide great daily relief and comfort. However, some reviewers were not happy with certain items, mentioning issues such as incorrect sizing, unexpected discomfort during use, or restrictive return policies. A few other consumers also felt that specific products failed to meet their expectations or proved quite inconvenient to operate.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting items are well made, durable, and work... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders frequently arrive promptly and... See more

Quality

People report positive experiences with quality, highlighting that items are well made and durable. Reviewers... See more

Order

Consumers find order satisfaction to be consistently positive, highlighting the straightforward online... See more

Service

Users describe positive interactions with service, highlighting prompt delivery and easy ordering. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great piece of kit so far. Does exactly what it says it will do. Bit fiddly to set up but once it’s done it’s great. Would recommend for anyone that needs reminding to take tablets and have dosage... See more

Rated 5 out of 5 stars

Had never used a waterproof cover before but was told I would need one for showering after nail removal surgery. Easy to order and arrived promptly and had a trial run which went fine.

Rated 5 out of 5 stars

Bought suction machine to irrigate my sinuses. I feed saline solution with a touch of iodine into one nostril and use the suction pump in other nostril to clean out sinus. This issue stemmed from an i... See more

Rated 5 out of 5 stars

Medical Supplies website was easy to navigate and easy to place orders. My items were dispatched quickly and arrived within a couple of days. The lumbar support belt is excellent quality, at a rea... See more


Company details

  1. Medical Equipment Supplier

Written by the company

Your Trusted Source for Medical and Healthcare Products At Medical Supplies, we are committed to providing individuals, carers, healthcare professionals, and organisations with top-quality medical products and exceptional customer service. Whether you're managing care at home or equipping a professional medical setting, we understand the importance of reliable supplies delivered promptly and at competitive prices. With over a decade of experience in the industry, our team of experts carefully curates a comprehensive range of healthcare solutions—from mobility aids and diagnostic tools to personal protective equipment (PPE), wound care, and everyday medical essentials. We only partner with trusted brands and certified manufacturers, ensuring that every product we sell meets the highest standards of safety, efficacy, and value. Why Choose Us? ✅ Wide Range of Trusted Medical Brands ✅ Fast and Reliable UK Delivery ✅ Expert Customer Support ✅ Secure Shopping Experience ✅ Competitive Pricing We’re proud to serve NHS trusts, private clinics, care homes, and individual customers across the UK. Our goal is simple: to help you find the right medical solutions with ease, confidence, and peace of mind. What Our Customers Say Our reviews speak for themselves—thousands of satisfied customers trust Medical Supplies for timely deliveries, helpful advice, and dependable service. We’re always striving to exceed expectations and welcome your feedback to keep improving.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.5

All reviews

(5,343)

1,453 reviews in the last 12 months

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Rated 3 out of 5 stars

I received the wrong item --- jogger…

I received the wrong item --- jogger instead of stroller --+ I wanted it for my granddaughter for the school holidays when she is with me .
3 phone calls and 3 emails later I was told that the item would be collected ( by a very helpful victor)butI would have to wait until it was examined before I would get a replacement!!!--
I have checked and the item has been received 2 days ago .
Please can I have a replacement of what I ordered.
If not a replacement ASAP I want a refund .
The reason why I choose your company was that it would be delivered within a few days.
But that hasn't been the best choice

10 July 2026
Medical Supplies logo

Reply from Medical Supplies

Dear Martina,

Thank you for taking the time to leave your feedback.

We are sorry to hear that your experience did not meet your expectations.

Following your report that a wheel was missing, we arranged collection of the pushchair so that it could be inspected. Upon its return to our warehouse, we found that all of the wheels were present in the box. We have since spoken with you to discuss the matter and arrange for the pushchair to be returned to you.

We sincerely apologise for the inconvenience and frustration this has caused. If you have any further questions or require any additional assistance, please do not hesitate to contact us.

Kind regards,

Victor
MedicalSupplies.co.uk

Rated 4 out of 5 stars

Walking stick and stickers

The delivery , care with packaging and the walking stick were excellent. The reason for not giving the five stars is the stickers on the walking stick were really difficult to remove! I had several attempts with various household items before researching on line.

2 July 2026
Rated 2 out of 5 stars

Over a week to deliver

Over a week to deliver, insufficient address on parcel

1 July 2026
Medical Supplies logo

Reply from Medical Supplies

Dear Rosemary,

Thank you for taking the time to leave your review.

We are extremely sorry that your delivery took longer than originally anticipated.

Further to your request, we did follow up with the courier, who unfortunately was not able to deliver within the expected timelines.

Even though we are delighted that your order was finally delivered, we can only apologise for any inconvenience that this slight delay may have caused.

Kind regards,

Victor
Medicalsupplies.co.uk

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