Great piece of kit so far. Does exactly what it says it will do. Bit fiddly to set up but once it’s done it’s great. Would recommend for anyone that needs reminding to take tablets and have dosage... See more
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Reviews shaping this summary
Had never used a waterproof cover before but was told I would need one for showering after nail removal surgery. Easy to order and arrived promptly and had a trial run which went fine.
Bought suction machine to irrigate my sinuses. I feed saline solution with a touch of iodine into one nostril and use the suction pump in other nostril to clean out sinus. This issue stemmed from an i... See more
Medical Supplies website was easy to navigate and easy to place orders. My items were dispatched quickly and arrived within a couple of days. The lumbar support belt is excellent quality, at a rea... See more
Company details
Written by the company
Your Trusted Source for Medical and Healthcare Products At Medical Supplies, we are committed to providing individuals, carers, healthcare professionals, and organisations with top-quality medical products and exceptional customer service. Whether you're managing care at home or equipping a professional medical setting, we understand the importance of reliable supplies delivered promptly and at competitive prices. With over a decade of experience in the industry, our team of experts carefully curates a comprehensive range of healthcare solutions—from mobility aids and diagnostic tools to personal protective equipment (PPE), wound care, and everyday medical essentials. We only partner with trusted brands and certified manufacturers, ensuring that every product we sell meets the highest standards of safety, efficacy, and value. Why Choose Us? ✅ Wide Range of Trusted Medical Brands ✅ Fast and Reliable UK Delivery ✅ Expert Customer Support ✅ Secure Shopping Experience ✅ Competitive Pricing We’re proud to serve NHS trusts, private clinics, care homes, and individual customers across the UK. Our goal is simple: to help you find the right medical solutions with ease, confidence, and peace of mind. What Our Customers Say Our reviews speak for themselves—thousands of satisfied customers trust Medical Supplies for timely deliveries, helpful advice, and dependable service. We’re always striving to exceed expectations and welcome your feedback to keep improving.
Contact info
SW4 6JP, London, United Kingdom
- medicalsupplies.co.uk
4.6
Excellent
5K reviews
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Excellent 👍
24 July 2026
easy to order and good quality
easy to order, the boot is great and exactly the same as one issued by the NHS. Bonus was it arrived early. Paid for next working day that would have been on a Monday and it was delivered promptly on Saturday.
24 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Shocking Company to deal with
Shocking Company to deal with, refused a refund on a garment that didn't fit and relieved me of my money at the same time!....
24 July 2026
Reply from Medical Supplies
Dear Garry,
Thank you for taking the time to leave your review.
We are sorry that you were disappointed with your experience.
Unfortunately, the garment you purchased is subject to hygiene-related return restrictions. Before an order can be placed, our website requires customers to acknowledge that, unless the item is faulty, it can only be returned if it is unused and unopened with all original seals, tags and labels intact.
As the garment had been tried on after it had been opened, we were unable to authorise a return in accordance with the return conditions accepted at the time of purchase. This policy is in place to protect all of our customers by ensuring that garments of this nature are only supplied in a hygienic condition.
We appreciate that this was not the outcome you were hoping for and are sorry for your disappointment.
Kind regards,
Victor
MedicalSupplies.co.uk
simple to navigate and i have used your…
simple to navigate and i have used your site before
22 July 2026
Order came promptly
17 July 2026
Still waiting for news on item paid for 4 weeks ago
Paid for a piece of equipment that was £1165.99 incl VAT on 10/07/26. Nothing heard about dispatch or delivery, so I emailed on 22/07/26 and received an email from Tyla to say the item should be dispatched on 28th July. As I had heard nothing further I emailed on 03/08/26 requesting an update but no-one got back to me. I phoned on 04/08/26 and spoke to someone who said they would look into it and phone me back, I did not get a call or an email and the same thing happened again on 05/08/26 even when I asked to complain and was told that a "Victor G" would phone me. On 05/08/26 evening I put in a complaint by email but have heard nothing so far on 06/08/26 mid morning. Very disappointing service and I'm not optimistic that I will receive my product.
6 August 2026
Unprompted review
Reply from Medical Supplies
Dear Customer,
Thank you for taking the time to leave your review.
We are very sorry for the delay you have experienced with your order and completely understand your frustration.
Unfortunately, we experienced repeated delays and changing delivery estimates from our supplier, which meant we were unable to provide you with the certainty you quite reasonably expected.
Following further discussions with our supplier, we have now received confirmation that your order is due to be dispatched on Monday, with delivery expected on Tuesday. A member of our management team has also contacted you directly to provide this update.
We sincerely apologise for the inconvenience caused and appreciate your patience while we worked to obtain a confirmed delivery date. We look forward to your order being delivered shortly.
Kind regards,
Victor
MedicalSupplies.co.uk
Easy to order
Easy to order, clear description of items. Great quality product, received on time.
26 May 2026
My 88 Yr old mum had a fall and broke…
My 88 Yr old mum had a fall and broke her wrist, the sling they provided at the hospital was very uncomfortable so I went on line and spotted this. Just the thing, she finds it very comfortable and it doesn't slip like the one from the hospital.
22 July 2026
Good products backed up with great…
Good products backed up with great support.
Will buy from Medical Supplies again.
22 July 2026
Faulty product and have to pay return postage
I am having to return a 3 pack of Theraband resistence bands which have an overpowering chemical odour to them. It is therefore not acceptable and they are a potential health hazard. The supervisor has told me I am responsible for cost of the return postage and this will not be refunded. As they are not fit for purpose, it is a contravention of the Distance Selling Regs and Health and Safety Regs
5 August 2026
Reply from Medical Supplies
Dear SS,
Thank you for taking the time to leave your review.
We are sorry to hear that you were unhappy with your purchase.
As explained, natural rubber products can sometimes have a noticeable smell when first removed from their packaging, which typically diminishes after the product has been aired. We understand, however, that this may not be acceptable for every customer.
As soon as you contacted us, we issued a returns authorisation so that you could return the bands to us for a full refund. As the items were being returned because you found them unsuitable, rather than due to a confirmed manufacturing fault, our standard returns procedure applies.
We are sorry that you feel we did not provide the level of service you were hoping for. Nevertheless, we look forward to processing your refund promptly once the returned items are received.
Kind regards,
The Medical Supplies Team
Item brought does exactly what it says…
Item brought does exactly what it says ..happy bunny!!
13 July 2026
I ordered hospital socks for my…
I ordered hospital socks for my partner. Good fit and arrived promptly. I will definitely use this company again
21 July 2026
Reply from Medical Supplies
Dear Les,
Thank you for taking the time to share your feedback.
We're delighted to hear that the machine is helping to relieve your pain. We are pleased it's making a positive difference.
Kind regards,
MedicalSupplies.co.uk
Good experience all round
16 July 2026
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