After placing a fair few orders over the last few months via the Mealzo app today we finally had a problem with one the items in our order which really surprised us as the takeaway we ordered from... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Had some items missing from my order. Spoke to Peter from customer services who sorted out a refund before I’d even finished my meal! It helps to show photos of what you received and have your order n... See more
Company replied
Ordered food, wrong items sent by restaraunt, contacted mealzo customer service and was helped by a lovely member of staff called Aaron. He was very very helpful and got my refund processed quickly an... See more
Company replied
Mealzo is always such a pleasure to order through. The prices are great, the customer service is second to none, thanks again to Peter for assisting us this evening. You helped very quickly, politely... See more
Company replied
Company details
Written by the company
Mealzo is a 0% commission platform! By ordering through Mealzo You are choosing to help out and support your local takeaways and restaurants every time. Find your favourite local takeaways and restaurants on Mealzo. Choose from a wide range of cuisines from delicious Chinese dishes to Italian Pizza, spicy Mexican Burrito or a tasty American burger and if you fancy a hot Indian Curry or crispy traditional fish & Chips, we’ve got you covered.
Contact info
Pavilion 6, 321 Springhill Pkwy, Baillieston, G69 6GA, Glasgow , United Kingdom
- info@mealzo.co.uk
- mealzo.co.uk
4.9
Excellent
869 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The restaurant had broken equipment and…
The restaurant had broken equipment and couldn’t fulfill my order. I chatted to mealzo online and Bruce very quickly contacted the restaurant and organised a refund.
26 June 2026
Unprompted review
Reply from Mealzo
Hi Scott, thanks for leaving us a review.
We're pleased the situation was resolved promptly. We appreciate you choosing Mealzo and hope your next experience is a much smoother one✨
Felt like they were trying to gather personal info
I wanted to ask them a quick question but i couldn’t even speak with a robot until i had given my email and phone number, considering i haven’t signed up for anything i thought that was odd and felt very much like a company trying to gather personal info! I wont be giving them any personal info!
24 June 2026
Unprompted review
Reply from Mealzo
Hi Angie,
Thank you for sharing your feedback and for reaching out to us.
We'd like to reassure you that we do not collect personal information unnecessarily. In some cases, details such as an email address or phone number are requested so we can get back in touch with visitors, for example if a message is left for an agent or if a chat is missed.
We appreciate your concerns and your feedback helps us improve the experience for everyone.
Thank you for taking the time to leave a review🧡
Had some items missing from my order
Had some items missing from my order. I spoke to Bruce who called the restaurant straight away and fixed the missing items very quickly. Great customer service. Thanks
20 June 2026
Unprompted review
Reply from Mealzo
Hi Stacey,
Thanks for taking the time to leave a review! We're pleased everything was sorted promptly and you were able to enjoy your order.
Thanks for choosing Mealzo, and we hope to see you back again soon!✨
I really appreciate guy he is very…
I really appreciate guy he is very polite and professional deal and listen carefully which I need to change in my menu also he does very quick all changes thanks a lot
18 June 2026
Unprompted review
Reply from Mealzo
Hi Muhammad,
Thanks for your lovely review.
We're so pleased everything was sorted smoothly for you. We really appreciate your support and look forward to your next order!✨
5 star review with speaking with Bruce…
5 star review with speaking with Bruce online.
17 June 2026
Unprompted review
Reply from Mealzo
Hi,
Thank you for the fantastic review.
We really appreciate you taking the time to share your feedback and look forward to helping with your next order.
Thanks again!
Bruce was super helpful
Bruce was super helpful. In getting the status of my order
14 June 2026
Unprompted review
Reply from Mealzo
Hello,
Thank you for leaving us a 5-star review and for choosing Mealzo!
We're so pleased everything was handled smoothly for you.
Hope your next experience is just as enjoyable🧡
First Class Service. Had to contact Peter regarding a…
Had to contact Peter regarding a delivery issue recently. 1st class service and resolution.
13 June 2026
Unprompted review
Reply from Mealzo
Hi Liz,
Thank you for taking the time to leave a review and for ordering with Mealzo.
We're delighted to know your experience ended on a positive note and that everything was sorted to your satisfaction.
We look forward to welcoming you back again soon✨
Reply from Mealzo
Hi Robbie,
Thanks for your feedback! It's great to hear things worked out well for you.
We appreciate your support and can't wait to see you back for another great experience🧡
Brian was Outstanding he resolved my…
Brian was Outstanding he resolved my issue straight away
8 June 2026
Unprompted review
Reply from Mealzo
Hi Mandi,
Thanks for sharing your experience. We're pleased everything was sorted without delay.
We appreciate your support🧡
Had a really lovely experience with the…
Had a really lovely experience with the customer service agent called Brian. He was super helpful and so lovely
6 June 2026
Unprompted review
Reply from Mealzo
Hi Bethany,
Thank you for taking the time to leave a review.
We're delighted to hear you had such a positive experience, and we really appreciate your kind feedback. We look forward to seeing your next order with us soon✨
Bruce is an absolute legend and his…
Bruce is an absolute legend and his customer service is outstanding. Thank you Bruce for all your help with my refund.
4 June 2026
Unprompted review
Reply from Mealzo
Hi Marion,
It's great to know your refund was sorted quickly and smoothly. We appreciate you taking the time to share your experience with us🧡
Had some items missing from my order
Had some items missing from my order. Spoke to Peter from customer services who sorted out a refund before I’d even finished my meal! It helps to show photos of what you received and have your order number ready. Have to say that even before the refund the food was cheaper than from a competing food app. Customer services very easy to access. No hesitation to use Mealzo again. Thanks!
3 June 2026
Unprompted review
Reply from Mealzo
Hi Janine,
Thank you for your lovely review. We're delighted you had a positive experience and found great value with Mealzo. Thanks for choosing us, and we hope to see you again soon!
Peter was amazing with dealing with my…
Peter was amazing with dealing with my refund request within seconds!
3 June 2026
Unprompted review
Reply from Mealzo
Hello,
Thank you for your review. We're glad getting everything sorted was quick and hassle-free.
We appreciate you choosing Mealzo!🙏🏻
Peter couldn’t be more helpful tonight…
Peter couldn’t be more helpful tonight streamlining my order issue thanks again
2 June 2026
Unprompted review
Reply from Mealzo
Hi there👋🏻
Thank you for your review. It's great to hear your evening was able to get back on track smoothly. Thanks for choosing Mealzo!✨
Brian reacted very quickly when I told…
Brian reacted very quickly when I told him we had not received one of the items we ordered. He has arranged a refund. Many thanks for that.
1st time we have used the takeaway ordering system.
30 May 2026
Unprompted review
Reply from Mealzo
Hi Helen,
Great to hear the issue was sorted quickly and your refund was processed smoothly.
How was the rest of your experience with the ordering process? We’d love to make your next one even better.
Hope to see you again soon🧡
Brian the agent
Brian the agent was a pleasure to deal with on a technical query
31 May 2026
Unprompted review
Reply from Mealzo
Hi Scott,
Great to hear the technical query was resolved smoothly and the experience felt easy.
Thanks for leaving a review and hope to see you order again soon.✨
Brian was so helpful in resolving my…
Brian was so helpful in resolving my delivery query
30 May 2026
Unprompted review
Reply from Mealzo
Hi Shona,
Great to hear the delivery query was sorted quickly and everything worked out smoothly for you.
Hope you enjoyed your meal✨
Great Customer service by Peter
Great Customer service by Peter. He is phenomenal. Acted quickly and professionally
29 May 2026
Unprompted review
Reply from Mealzo
Hi Hamad,
Appreciate you sharing this. Great to hear everything was dealt with promptly and left you with a positive experience.
Looking forward to your next order✨
I was helped with someone called arron…
I was helped with someone called arron who was very helpful
26 May 2026
Unprompted review
Reply from Mealzo
Hi Sandra,
Thanks for your review! We’re really glad you had a positive experience with us✨
Hope to see you again on your next order!
Peter was very helpful and gave the…
Peter was very helpful and gave the information I needed
26 May 2026
Unprompted review
Reply from Mealzo
Hi Demi, thank you for your review!
We’re happy to hear everything was clear and helpful during your experience with us.
Thanks for choosing Mealzo!🧡
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