Had some items missing from my order. Spoke to Peter from customer services who sorted out a refund before I’d even finished my meal! It helps to show photos of what you received and have your order n... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered food, wrong items sent by restaraunt, contacted mealzo customer service and was helped by a lovely member of staff called Aaron. He was very very helpful and got my refund processed quickly an... See more
Company replied
Mealzo is always such a pleasure to order through. The prices are great, the customer service is second to none, thanks again to Peter for assisting us this evening. You helped very quickly, politely... See more
Company replied
The operative , Brian, was very helpful, polite and professional when dealing with my complaint re a pizza order. He was able to ensure my refund which I had previously been told I could not have. Br... See more
Company replied
Company details
Written by the company
Mealzo is a 0% commission platform! By ordering through Mealzo You are choosing to help out and support your local takeaways and restaurants every time. Find your favourite local takeaways and restaurants on Mealzo. Choose from a wide range of cuisines from delicious Chinese dishes to Italian Pizza, spicy Mexican Burrito or a tasty American burger and if you fancy a hot Indian Curry or crispy traditional fish & Chips, we’ve got you covered.
Contact info
Pavilion 6, 321 Springhill Pkwy, Baillieston, G69 6GA, Glasgow , United Kingdom
- info@mealzo.co.uk
- mealzo.co.uk
4.9
Excellent
874 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Customer service person really helpful!
Customer service person really helpful!
27 April 2026
Unprompted review
Reply from Mealzo
Hello👋🏻
Thanks for the lovely feedback! Really appreciated.
Hope to see you back again soon🧡
Brian was amazing!
Brian was very helpful, patient and understanding. English was excellent and easy to understand, Brian also tested an order when mine wasn’t working in order to check
27 April 2026
Unprompted review
Reply from Mealzo
Hi Jasmine,
Really appreciate you taking the time to share this. It’s great to hear everything was handled clearly and efficiently.
Looking forward to your next order✨
Very professional 👍
26 April 2026
Unprompted review
Reply from Mealzo
Hi Darek,
Appreciate the great feedback! Good to know everything felt smooth and professional throughout. That’s the standard we always aim to keep consistent.
We’re glad you had a positive experience🧡
Peter was helpful and quick at…
Peter was helpful and quick at resolving my query.
24 April 2026
Unprompted review
Reply from Mealzo
Hi there,
Great to know your query was resolved efficiently and without any hassle.
We focus on keeping things simple and effective so you can get back to what matters.
Thanks again for sharing your experience✨
Reply from Mealzo
Hi Reece,
Thanks for taking the time to leave this, much appreciated🧡
Needed to cancel my order and Peter was…
Needed to cancel my order and Peter was fantastic help
22 April 2026
Unprompted review
Reply from Mealzo
Hi Grant,
Thanks for your feedback.
Appreciate you taking the time to share this🧡
Peter from customer support helped…
Peter from customer support helped investigate my query about cancelling my order and took intiative to tell me about the refund process and my order number
22 April 2026
Unprompted review
Reply from Mealzo
Hello👋🏻
Thanks for sharing this. Great to know everything was handled clearly and the process around your order and refund was explained in a straightforward way.
We always aim to make things as transparent and easy as possible.
Appreciate your feedback✨
Thank you
Thank you! Brian did an amazing job at helping me with my issue
21 April 2026
Unprompted review
Reply from Mealzo
Hi Danielle,
Really appreciate you sharing this.
We’re always focused on making sure issues are handled quickly so you can carry on with ease.
Thanks for your feedback🙏🏻
Order glitched so I never received…
Order glitched so I never received order but money was taken.
I asked for help with this on the live chat but instead of helping me, they banned me.
Still haven't received a refund a week later
14 April 2026
Unprompted review
Reply from Mealzo
Hi there,
Thanks for taking the time to flag this.
The team will need your order details to properly review what happened and ensure it’s resolved as quickly as possible.
Please contact Care@Mealzo.co.uk so this can be prioritised for you.
Bruce is an absolute star love him
Bruce is an absolute star love him, helped me navigate getting refunded for an accidental duplicate order, big up bruce give him a promotion pls
15 April 2026
Unprompted review
Reply from Mealzo
Hi Ellie,
Thanks so much for sharing this. We're really glad that you had a great experience along the way.
Hope to see you ordering with us again soon!🧡
Mealzo app itself was very glitchy…
Mealzo app itself was very glitchy today and kept freezing and a lovely member of staff called Peter was extremely helpful- thanks
15 April 2026
Unprompted review
Reply from Mealzo
Hi Bethany👋🏻
Appreciate you taking the time to leave this. We're glad it all came together in the end. Looking forward to giving you a much better run next time✨
Amazing service from Bruce and very…
Amazing service from Bruce and very attentive with my issue.
11 April 2026
Unprompted review
Reply from Mealzo
Hi Hollie 👋
Great to hear you had a positive experience with us.
We really appreciate your support and feedback✨
Peter was excellent
Peter was excellent. Overly helpful and quick to respond.
9 April 2026
Unprompted review
Reply from Mealzo
Hi Thomas,
Really pleased you had a great experience. Appreciate you taking the time to share this, and we look forward to serving you again soon🧡
Good customer care
I had placed an order that never arrived. Spoke to a very nice gentleman who provided an email address to claim a refund.
Peter replied quickly, advising me the refund had been actioned. Thank you for the good customer care.
6 April 2026
Unprompted review
Reply from Mealzo
Hello,
We're glad things were handled quickly and you felt well looked after.
We value your support and hope to see you again soon 😊
Amazing service by Peter
Unfortunately we had to contact customer services after an issue with our order, Peter was very quick to assist us and reach a satisfactory outcome while providing outstanding customer service, an asset to any company. Thanks again Peter
8 April 2026
Unprompted review
Reply from Mealzo
Hi Jenny 👋
We appreciate you sharing this. Great to hear everything was resolved promptly and to your satisfaction. Thanks for your support, we look forward to serving you again🧡
Failed Order but Quick Refund!
Failed Order, due to distance, but was quickly refunded!
Big ups to Brian for being my Support guy for this order.
7 April 2026
Unprompted review
Reply from Mealzo
Hi there,
We appreciate you sharing your experience. Good to see it was sorted without delay and left you with a positive impression overall✨
Had a glitch on checkout and Brian…
Had a glitch on checkout and Brian sorted it out in seconds! Great service!
6 April 2026
Unprompted review
Reply from Mealzo
Hey George,
Thanks so much! Really glad you had a great experience🧡
Brian from mealzo support is very…
Brian from mealzo support is very helpful
5 April 2026
Unprompted review
Reply from Mealzo
Hey Ali,
Thank you! Really glad you had a great experience.
Hope to welcome you back to Mealzo soon🧡
Very helpful customer service
Ordered an item accidentally and spoke to staff member Brian through live chat who sorted it all out. Great service!
5 April 2026
Unprompted review
Reply from Mealzo
Hey Geraldine,
Thank you! So happy your experience was smooth and helpful🧡
We’d love to have you back soon!
Mix up with the restaurant meant we…
Mix up with the restaurant meant we didn't receive our order but Franklin at Mealzo sorted out a refund quickly. Thank you Franklin.
4 April 2026
Unprompted review
Reply from Mealzo
Hey Molly,
So glad we turned that mix-up around and left you smiling.
Looking forward to serving you again real soon!
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