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Rated 2 out of 5 stars

Quoted £50 for my J6+ they sent a pack for it. Great. Sent it away. Under the proviso that they would check and then pay. 3 weeks later. Nothing. I sent a message asking what the problem was and they... See more

Rated 2 out of 5 stars

Placed the order 23rd November, I read the other reviews and expected the phone price to be knocked down which was fine, quoted £120 for my Huawei P20 Pro, accepted the knocked down price of £80 on t... See more

Rated 1 out of 5 stars

Extremely bad service I got an email saying they accepted the offer on 1st July on order number #3200920 and got a reply saying they will chase payment and still nothing in the bank 12 days later. I... See more

Rated 5 out of 5 stars

Compared to other companies, M&c gave the best price, received my prepaid label and paid royalmail for pick up as a peace of mind. The phone was received and within a few days payment was given. Recom... See more

Company details


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2.7

Poor

TrustScore 2.5 out of 5

545 reviews

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Rated 2 out of 5 stars

Quoted £50 for my J6+ they sent a pack…

Quoted £50 for my J6+ they sent a pack for it. Great. Sent it away. Under the proviso that they would check and then pay. 3 weeks later. Nothing. I sent a message asking what the problem was and they told me it was locked. I did a factory reset on it before I sent it. And it never had a password in the first place. I suggested that they were looking at the wrong phone. Forward another few days I asked for any update not a reply. The following week, I asked for either an update given that there was no password or they could send it back to me. 3 days later it was returned. Lo and behold. No password, just the factory reset had set it for Hungarian. bit of playing with it and I had set it up for English and boom it's ready to go again. Going to find another site instead

14 February 2022
Unprompted review
Rated 1 out of 5 stars

AVOID

Seems like lots of people are having this problem. Send them the phone, they state damage, you ask for return and then you can't get hold of them.

18 November 2021
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

This company offered a good price then they stated it had damage which it didn’t. I have being trying to get a response from their customer service since April and no reply.

18 September 2021
Unprompted review
Rated 1 out of 5 stars

Don't trust them!

Agreed price on an iPhone. Sent it to them and that was last i heard from them. No phone no money. Phoned and written several times with no response. Swindlers so beware

13 September 2021
Unprompted review
Rated 1 out of 5 stars

Mobile trade in: 3195195

Phone sent in May 2021 for a trade in, now Aug 2021 and have received no cash or a returned phone. Emailed on many occasions with no response. Very untrustworthy.

11 August 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Packing sent to me for the old phone was of a good standard. Turn round from receiving the phone to processing my payment extremely quick. To add to this they gave me the best price!
Order Number 3201886

24 July 2021
Unprompted review

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