Max Spielmann Reviews 

I visited the Max photo shop at the swan yardley Birmingham
Taylor the assistant was so pleasant, helpful and brilliant at her job
She went above and beyond with her personal customer service and I honestly can’t praise her enough
The shop was busy , but she kept calm and managed to serve everyone with ease and efficiency
10/10 for Taylor
I hope she gets to see this feedback
She is a credit to the company 😊

Absolutely shocking service and customer service just as bad!!!
Ordered canvas for my partners 50th birthday, online, collected in store what a joke it had damage all over it and sales assistant obviously knew as refused to open it in store and said no facilities to have room to open it so got home it was disgustingly damaged so rang store immediately she was so rude unhelpful told me contact head office nothing she could do so I did that online and they arranged an exchange. Collected exchange and what a joke the girl had edited my photos for collage made it look like deformed cartoon characters I was furious but she couldn’t do exchange as had to go through customer service and she had no telephone number to ring apparently which I find bizarre!!!! So by time had third one the birthday had been and gone and surprise ruined totally. All head office said was would you like a partial refund!!!!!!!!!!!!
Three journeys to store and wasted time, ruined 50th birthday present and partial refund ?!?!?!?!?
I’m still to hear back two weeks on and no reply from yourselves. STAY CLEAR SHAMBLES

Leigha is an amazing photographer. She is very professional and incredibly understanding. She listens carefully and does everything she can to capture beautiful photos of me and my daughter. She always finds a way to make us both happy.

Leigha is humble, patient, and calm, with a smile on her face at all times, which makes the whole experience so comfortable and enjoyable. I truly like her and trust her work completely. I will always go back to her and highly recommend her to everyone.

Brilliant service 👍
I just turned up at the shop in Birchwood shopping centre with my old passport and my debit card. All I had to do was sit down for my photo to be taken and Alison (who was great) took care of everything else. I was in and out of the shop all done in no time. Would definitely recommend. Thank you Alison 😃

Crooks. Simple as.

Went in store to get passport photos taken for my son. The passport office refused them. Customer service washed their hands and said only the store could refund. Went to the store, store refused to refund without the original photos, which I was not told to take.

Challenged head office again, only to be ghosted, because it's inconvenient to own up to their failings.

Poor, poor, poor. Refusing to refund £12.50 has now earned them this one-star review.

Firstly I received my scans over a week late due to an error in the store and when I received the files they were completely unusable at the provided resolution (<100kb) which was not disclosed at the point of purchase.

It also appears some of the negatives had been mishandled which means some of the pictures from the week I got engaged may have been permanently damaged.

When I reported this to Caroline she did not seem to care, wasn't able to provide a support email and just told me to contact the store. She then gave them false information about our email communication, told them explicitly not to give me a refund and refused to escalate the issue.

Edit: I have already reached out via the email via the address you provided but I haven't received a response

I was in the North Shields branch today and served by the branch manager Caitlin. She was brilliant, really helpful and polite and we had a good conversation whilst I was waiting and she was preparing my photos. Multiple customers came through the door whilst I was there and she was friendly and polite to every single one. Caitlin is an asset to your company and I will definitely go back when I need more photos.

I had a recommend to use your company for passports.
Myself and my husband went into your business in Cosham high street, PO6.

It was busy when we arrived & before you knew it there were half a dozen or more customers waiting.
Your assistant Nicola was amazing, taking it all in her stride & multitasking with ease.
She assisted with our passports, which we should have within less than a week!
Marks out of ten… 11
Nicola is most certainly an asset to your Company.
Great service which I can highly recommend.

Service was great, managed customers wait times great. Witty and funny. Bella is an asset to the company

Georgia a Very Helpful young lady working in the Birkenhead Store of Max Spielman's, she helped me loads with 4 photo choices to go on a cushion with a message for my daughters birthday as though it was from the baby. Sooooooo helpful the staff in this stire.

Caitlin Green, customer support advisor, turned around an awkward moment. I ordered two photos and frames online and collected from a Tesco outlet. Once looked at properly, it was clear that the frames were unsuitable for the photos with parts of people missing! Returned to Tesco outlet only to find they wouldn’t take them back.
A brief exchange of emails with Caitlin resolved the issue completely.

Sell your data, I’ve not inputted my email into anything for weeks and then I had to use a Mac Spielmann Photo Booth. I put my email into to get my digital photo and now I’m being spammed every minute scam emails

Great service and friendly staff at the Ripley branch. Would definitely recommend

I wanted to print out a picture for my mum for her birthday as little gift. It has been over 20 and it made me pay again. I am honestly disappointed as it was one picture and I am still waiting for it

Hello, I just used the Sanbury's market kiosk to have my two children's passport photos taken. Both photos were rejected due to some brightness in the photo that wasn't acceptable. I spent £20 to throw the photos away. Thank you.

Yesterday (17/01/2016) I was at Max Spielmann photo booth at Shirley Sainsbury's around 12:30 noon to take a passport size photo. After the payment and the first attempt, when I do a second shot, the system crashed. When I click back button, it starts from home page and crashes again.

Their website literally says 'Take up to 10 passport pictures until you’re 100% happy with them!'. That is really an important feature and I have used it at another booth just weeks ago. The screen at the booth also advertise that we can take upto 10 photos and choose from it.

I called the customer service (03316302262) around 12:35, provided the location id (5960) and explained the issue. The lady who picked up the phone was unbelievably rude! She accessed the machine remotely and I could see her doing something and asked me to try again. The same happened - system crashed after first attempt while she was watching. Then she changed her tone and started arguing with me saying 'why cant I just accept the first photo', 'you look the same in every photo anyway', etc!! If you have the recording of the conversation, please listen to it. Then I asked for refund if the system keep crashing and it can't be fixed - she refused instantly and her reason was that the system is able to take first photo and I make it crash (by following the onscreen instruction to try again for second shot)!!! I said I don't want to continue the conversation and left the booth. I could see her then rebooting the system.

They're not delivering what they promise and employing inefficient people to deal with customers.

The shop I write about is within Asda at the Trafford Centre. I have never visited before, but twice this week (13th and 15th January 2026) I needed prints.
The young staff on both occasions were exceptional. Helpful, knowledgable, efficient and kind. Theknew everything there was to know about printing. The prices were really reasonable too. I would like to thank both men on the quality of their service and professionalism - and the prints were great too!

Extremely poor service and rude customer support. Avoid at all costs.

I ordered prints as a click and collect service from a large Tesco store. This was supposed to be a 20 min collection however I never received the collection number. On contacting Max Speilman, I was advised to contact the ‘branch’. This was not possible and the 20 min service was really 4 days to get prints. Poor customer service as they also advised customers don’t always get emails. Fix the issue and deliver the service you promise to.

The person was very helpful in doing my passport photos and the application for renewal of my passport.Had few hiccups with his computer but I told him I come back which I did I definitely recommend this place to go it location is in St John’s centre.Perth