Max Spielmann Reviews 

I can honestly say Lilly is the reason I choose the Crewe store every single time. Her energy and spark instantly brighten the whole place — you can feel it as soon as you walk in. She is consistently professional, incredibly helpful, and so genuinely approachable. No matter how busy it is, she always makes time for a chat and makes you feel valued as a customer.

I actually live 12 miles away, and there’s another store just 1.5 miles from my home — but I will always make the extra journey to Crewe because Lilly transforms a simple visit into such a positive experience. That says everything.

Lilly, if this ever reaches you — thank you for the advice you gave me on Saturday and for being such a truly amazing soul. You don’t just provide great service — you genuinely make a difference to people’s day. Crewe is very lucky to have you.

Very disappointed with the service!
I ordered baby photos online for Click & Collect .The website clearly states prints are ready in 20 minutes (up to 1 hour for larger sizes). I arrived after more than 2 hours — and my order was not ready.

I waited another hour in the store while staff tried to understand what was happening. No one seemed to know anything about the printer or my order. I was told to call customer service, but no one answered the phone.

I was there with my baby, who became exhausted and started crying after waiting so long. In the end, I had to leave without the photos. The gift I had planned was completely ruined.

Very poor organisation, no communication, and no accountability. I will not be using this service again.

I wanted 2 photos to be blended but what I got was a photo that looked like it had another glued on top of it, a total waste of money (wasn't cheap either) and really bad quality. Would not recommend, ask a child to use the school computer instead for better results.

I went to the Hilsborough Exchange branch in Sheffield. I needed copies of photographs of my brother, who died recently. I was feeling a bit overwhelmed and wasn’t sure how to go about this. Tommy was fantastic! He was calm and reassuring, very professional and helped to produce some lovely photographs for the memorial. It got very busy and Tommy remained calm and managed the waiting customers. Thanks Tommy! You did a great job and reduced my stress levels at a difficult time. You’re a credit to the company.
Kate

I visited the store at Grove Park Tiangle: Fosse Park Leicester yesterday. The female assistant was polite, friendly and very helpful.
She was on a break at the counter, however, she still made it her priority to help me to print a document. She went above and beyond, she was absolutely fantastic! I came away feeling very pleased that I’d had such an amazing experience. I will definitely visit again. Five stars 🌟

I can only sing the praise of Sharon & Karen at St. Annes (Lancs) Max Spielmann! They were both extremely patient & helpful when enabling me to transfer a massive file of complicated photos of written work on to a USB. They always keep their cool & full of smiles to customers. It’s a treat to receive such great customer service, even when the shop is full of customers. Thank you ladies.

I purchased a passport photo which was rejected by HM passport office.
The lady at Tesco Hexham was very rude when I requested a refund as I had lost my till receipt and was told the email which I had received from them could have been sent by anyone!! I asked to speak to the manager she said she was the manager and took great offence when I glanced at her badge! (I could not believe she was the manager) She began to rant and was very angry but said she would give me a refund, her attitude was disgusting.
I used an online app which was much cheaper, less hassle and was immediately accepted by HM passport office.
In response to the reply to this review from Max Spielman
If you are really interested in looking into this matter further please call me you have all my details.

Used a Photo Booth for passport photos, had an issue with the processing, rang the helpline and the lady on the phone was brilliant! Sorted it out online and reset the machine to take the photo again. Submitted the photo and passport on the way! Thank you

Lucia was very helpful and patient throughout and gave some good recommendation. Poole/Fleetsbridge branch

Totally regret using the apply and go passport service - it is meant to be stressfree and convenient, it has been neither due to the awful customer service received from head office. Old passport was meant to be sent from store to the passport office. Whilst there is a tracking number, which the store refused to supply me to begin with, the tracker says that the courier has not yet received it whilst the store is saying they have but cannot prove this. My husband and I have been waiting since Thursday for somebody at head office to call about this. I was told on Thursday that I would have an answer by Friday morning at the latest and that Helen at head office would call. I have learnt today that Helen wasn't even in on Friday, and won't be on Monday. The people in the store have been as helpful as they can be but have no proof that the parcel was picked up and stated that the delivery man didn't scan my parcel when it was picked up - I am not sure why they allowed him to take it! I have had to lodged my passport as lost and have incurred a week delay in my passport application, which has now been complicated due to it now been a replacement of a lost one and not simply a renewal. This has caused me so much stress and anxiety.
I am still awaiting any communication from head office and will be making a formal complaint.
Nobody was watching the tracker to check what was going on with it etc, and the fact something was wrong was only highlighted because I asked them to confirm to me that my old passport had reached the passport office!
Do not use this service, they cannot be trusted with such an important document and head office show absolutely no care for you as a customer if something goes wrong. Disgusting customer service.

I went to Max Spielmann Asda branch to print out a poster. There were only three customers at the time, and we are all waiting patiently- waiting our turns. I have adjusted the size of the poster to the sized she has recommended. But when it came out it’s cut off, top and bottom. I told her- oh wait it’s cup off, she said- just a bit. I said- no, sorry that’s a campaign poster I can’t have it cut off and I paid for it. She then ripped the poster in front of everyone, completely unprofessional - blaming me that she was trying to help but I just went on my own. First- she was already worked up with 3 customers and showing frustration the when the two old ladies pointed that the colour of dress from the picture turned yellow. She mentioned, she autistic and offered to redo it. I understand that you autistic and thanks for the offer. But I didn’t come to your shop to be treated like that, she seemed to think that’s it’s easy to vent her frustration on me because I’m a person of colour and the two old ladies were not. The double standard is just staggering. She reacted differently when both customers pointed that the picture was not done right…

I ordered 4 mugs over Christmas, in the delivery 2 were smashed. A month later I phoned up, the lady on the phone was very polite and professional and immediately sent me new mugs free of charge.

Got in contact with customer service about a bad experience i had they replied asking for more information which I've gave. That was a few weeks ago and they haven't been responding to any of my messages. I have a calendar every year but will not be doing that again. Very very poor customer service

Went into Washington galleries store to have some photos printed off and some copied .
The assistant Sarah was brilliant ,so helpful .

Carrie and Lou were excellent!
Ordered a enlargement online. Went to store to collect. They were very complimentary about the photo, helped me choose a frame and then fitted it.
Lovely warm and polite ladies.

After two digital complaints and still waiting for response
It's my 25 th wedding anniversary. Gave them a VHS on 10jan they said 2 weeks. On the 3rd week I visited them every single day. It's on route, I will Escalate was all I heard for the past 5days. They do not have the VHS their party number
It was a lie I was told daily. I am away and will not have a glimpse of the original or the USB trf. The staff in TESCO Slough are cold hearted when it comes to this. If you want photo that's all they are capable of.
I don't have my original it's end of 3rd week. Their delivery date or commitment date keeps changing.

It upsetting. I was not allowed to be anxious bcz it was not their concern that's what I was told... Simply wait. That's what the staff would do if they were in my shoe... They have no clue where the original wedding cassette is,but they ask me to wait.

Had went for a passport photo at a photo booth (self photo booth) , picture didn't quite come out clear, called for a refund and the process from dialing the number to placing a refund was in under 5 minutes, no complications or wait times, simple and efficient, great customer service!, however do check the photo panel as my location had a dirty on a glass infront of the camera.

I visited the Max photo shop at the swan yardley Birmingham
Taylor the assistant was so pleasant, helpful and brilliant at her job
She went above and beyond with her personal customer service and I honestly can’t praise her enough
The shop was busy , but she kept calm and managed to serve everyone with ease and efficiency
10/10 for Taylor
I hope she gets to see this feedback
She is a credit to the company 😊

Absolutely shocking service and customer service just as bad!!!
Ordered canvas for my partners 50th birthday, online, collected in store what a joke it had damage all over it and sales assistant obviously knew as refused to open it in store and said no facilities to have room to open it so got home it was disgustingly damaged so rang store immediately she was so rude unhelpful told me contact head office nothing she could do so I did that online and they arranged an exchange. Collected exchange and what a joke the girl had edited my photos for collage made it look like deformed cartoon characters I was furious but she couldn’t do exchange as had to go through customer service and she had no telephone number to ring apparently which I find bizarre!!!! So by time had third one the birthday had been and gone and surprise ruined totally. All head office said was would you like a partial refund!!!!!!!!!!!!
Three journeys to store and wasted time, ruined 50th birthday present and partial refund ?!?!?!?!?
I’m still to hear back two weeks on and no reply from yourselves. STAY CLEAR SHAMBLES

Leigha is an amazing photographer. She is very professional and incredibly understanding. She listens carefully and does everything she can to capture beautiful photos of me and my daughter. She always finds a way to make us both happy.

Leigha is humble, patient, and calm, with a smile on her face at all times, which makes the whole experience so comfortable and enjoyable. I truly like her and trust her work completely. I will always go back to her and highly recommend her to everyone.