MAXI ZOO IRELAND Reviews 358

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the ease of ordering and the speed of delivery, often noting that items arrive quickly and are well-packaged. Reviewers frequently highlight the helpfulness and friendliness of the staff, both in-store and through customer service, with specific mentions of positive interactions when resolving issues or seeking advice. The quality and range of products, especially pet food, are also often praised, with some customers finding specific items that suit their pets' needs perfectly. However, some people were dissatisfied with aspects of their experience, particularly concerning order fulfillment and delivery times. Issues such as damaged or incorrect items being sent, products being out of stock after an order is placed, or significant delays in receiving parcels were mentioned. A few other people also felt that staff, while sometimes friendly, prioritized tasks over customer needs or lacked sufficient product knowledge. Concerns about excessive packaging for small items and occasional unhygienic product packaging were also raised.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast delivery times, with... See more

Product

Reviewers mention ambiguous feedback about product. Many customers praise the wide range of products,... See more

Order

Consumers find order experiences to be ambiguous, with some praising easy ordering, quick delivery, and... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise the staff for being... See more

Customer service

People report ambiguous experiences with customer service. While some customers praise the prompt, friendly,... See more

Based on these reviews

Rated 3 out of 5 stars

Couple of problems with this company regarding damaged and wrong items being sent, hence the dropped stars. However, they are quick to resolve issues so will give them another go. On the plus side, ea... See more

Company replied

Rated 3 out of 5 stars

While very disappointed with what happened- to be fair they have tried to correct. Original post: took orders giving 30% discount, when every store was offering discounts (being Black Friday week).... See more

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Rated 3 out of 5 stars

This is for maxi zoo tallaght Staff are nice and friendly but tasks come before customers. Please teach them customer service rules. Customers come first and if a big Que forms call for colleagues... See more

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Rated 4 out of 5 stars

Items arrived very quickly, well packaged. Using DPD is a plus. However, I would caution anyone ordering not to click on any of the "Free gift" popups that appear after your order confirmation. They... See more

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Rated 5 out of 5 stars

Martin in customer service was so helpful when he helped us to locate a food storage box, which came free with Leader Dog Food purchase, despite there being none left in the shop in Mullingar. He orga... See more

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Rated 5 out of 5 stars

We recently went to Maxi Zoo in Waterford to get some bits for our new addition Benny the Jack Russell terrier. On arrival into the store we got greeted by the lovely Aiste who couldn’t have bee... See more

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Rated 1 out of 5 stars

ordered dried dog food on the 2/04/2026 received email this morning stating that Unfortunately, some products from your recent order are currently out of stock, and we do not have a confirmed restock... See more

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Rated 1 out of 5 stars

Staff are pigs in the Blackpool store in Cork city. Unhelpful, abrupt and should no interest in doing their work. Gave girl at the till some change for my goods, counted it out for her but she wasn't... See more

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Rated 1 out of 5 stars

Ordered Medica dog food x 36 tins at €95. Week has gone past emailed both emails available including customer care. Status of package online is ‘unknown’ but money left my account in under 5 seconds.... See more

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Rated 5 out of 5 stars

Maxi Zoo have been excellent, I ordered the wrong thing and even after a few weeks, they accepted the return, credited the cost back to my account within a few days. I reordered and the correct ite... See more

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Rated 1 out of 5 stars

Staff is extremely unfriendly. Sitting bored with their plastic, disgusting fingernails,playing with their handies at the till and don't have any clue of what they are doing there. They have absolut... See more

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Rated 5 out of 5 stars

Credit where due; ordered cat food that was delivered to door in 3 working days. The fact that they ship from Ireland (and not from NL like zooplus.ie), and the fact they use a good logistics partner... See more

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Rated 5 out of 5 stars

Have only used them twice but their service is great and fast delivery highly recommend. Also what I like is they don’t use massive boxes which sometimes totally unnecessary instead they take pouches... See more

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Rated 5 out of 5 stars

Recently switched to maxi zoo groomers at Finglas brought my 11yr old doggie to Ana. Couldn't recommend Ana enough she was so lovely and caring and also done a great job of the groom. I love the way t... See more

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Rated 5 out of 5 stars

I have been a customer of Maxi Zoo Cork stores since they first came to Cork 18 years ago. The Midleton store is well run, customer service is customer focused and there seems to be a good team atmosp... See more

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Rated 1 out of 5 stars

I always go Maxi Zoo and stuff are friendly & helpful. However, went today and ask a lady ( middle age blonde hair ) while she was chatting with other staff! I asked.. ‘excuse me, what day y... See more

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Rated 5 out of 5 stars

Excellent products at reasonable prices. Delivery can arrive 24 hours after ordering before 12. The website is beautifully done and easy to navigate. I have ordered from them 3 times so far in the las... See more

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Rated 5 out of 5 stars

I ordered the dog food as I received a 10% discount from Maxizoo as it was my GSD 3rd birthday which I thought was great & it was delivered the next day which was brilliant. The only thing is that th... See more

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Rated 4 out of 5 stars

Ordered online, didn't visit a store. Search and ordering of products easy, good choice and speedy delivery. Tommy the cat loved his food! Would recommend. Only dropped one star because out of stock o... See more

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Rated 1 out of 5 stars

After ordering food on their website to be shipped to an animal rescue in Leitrim I filled in the rescue address however I paid via Apple Pay and it was shipped to my home address they offered zero he... See more

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Rated 5 out of 5 stars

Goods arrived in perfect condition and on time. This order had all items included and nothing missing. I didn't need to contact customer service with any issues ehich wad great. How online shopping sh... See more

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Rated 3 out of 5 stars

I have ordered twice in the last 10 days or so and was totally happy with the service and the items I ordered (female dog nappies and compostable poop bags). However, I was stunned at the amount of pa... See more

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Rated 5 out of 5 stars

The fact that you offer a delivery service to the door, & have an efficient follow through customer query service too. My sister is a healthcare worker so knowing her animals are fed well, when at... See more

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Rated 5 out of 5 stars

The experience I had with buying my cats food online from maxi zoo was superb. My cat is very picky with his wet food and refuses to eat anything except Purina Gourmet Gold Pâté. You can find all sort... See more

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Rated 2 out of 5 stars

Items out of stock messages a few days after ordering. This has happened to me on a few occasions now and just again to my wife who ordered from you last week and I can see from other reviews, o... See more

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Rated 4 out of 5 stars

Had an issue with delivery been stolen not maxi zoos issue yet a very nice girl Leticia arranged for a full refund was not expecting that. Now all they have to do is stock 10kg bags like zooplus!

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Rated 4 out of 5 stars

Ordered online for the first time as thought my order was coming from Ireland in hope of fast delivery- it actually comes from Europe. I ordered on Sunday and it said 1-3 days delivery. My status nev... See more

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Rated 1 out of 5 stars

Utter scammers, give a black friday 30% discount and then cancel all orders saying items are out of stock but yet I can go on to their website and order the goods at full price, they had no problem ta... See more

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Rated 5 out of 5 stars

Ever since I adopted my cat, MaxiZoo in Midleton has been my goto place because they are always helpful, friendly and professional. Their online shop is good as well and the one time an order was in... See more

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Rated 5 out of 5 stars

I use Maxizoo regularly. I love the range of quality dog treats available.High meat content not just derivatives. My dog loves them. Delivery is always prompt and offers and discounts are appreciated

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Rated 2 out of 5 stars

Ticket number 1772271 7th Jan update: after over a month from the original complaint and a number of follow-ups, the replacement arrived today. I'm extremely disappointed with the way the or... See more

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Rated 2 out of 5 stars

When I made my first online order for a specific cat food, three out of four boxes were different from the ones I ordered. With a second online order, one item was canceled and declared out of stoc... See more

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Rated 1 out of 5 stars

Ordered and paid on the 9th Feb. Only received 1 of 3 items. Customer service is terrible and eventually was told my other 2 items would be delivered. NEVER RECEIVED. No updates or anything!!! No trac... See more

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Rated 1 out of 5 stars

I've used this groomer before and was always pleased. The groomer was lovely and chatty and interested in the dog and his needs. I left him there last week and after a dispute with a different groo... See more

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Rated 1 out of 5 stars

I placed an order on Black Friday. The website stated that delivery would take 1–3 days. A small part of my order arrived only after two weeks, while the main part never came at all. Another week late... See more

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Rated 5 out of 5 stars

Had the pleasure of dealing with a young man called Jack in the liffey Valley branch. Excellent customer service from Jack ..pleasant knowledgeable and then brought my purchases to car. Very friendly... See more

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Rated 5 out of 5 stars

I was In maxi zoo limerick today and I have to say the staff are so nice and very helpful. they pay very good attention to customers Martina and kerry were both very helpful finding what I needed and... See more

Rated 1 out of 5 stars

Usually very happy with this company as fast delivery and reliable however this time one of my orders had items missing was told he would reorder now there is backlog and delay with item now second. O... See more

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Rated 1 out of 5 stars

Ordered online for a 1-2 day delivery time. No order arrived despite stating shipped on status I got on to DPD assuming it was an issue their end. It wasn’t maxi zoo had scanned label never shipped. A... See more

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Rated 2 out of 5 stars

So wrote bad review few days ago it still hasn't been resolved fully they redelivered one of missing items however the next missing items haven't been delivered after them reordering it wasn't done fo... See more

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Rated 5 out of 5 stars

Dog food delivered quickly. Price discount (sale) was appreciated. They have noticeably improved their delivery packaging in recent months, with much less waste.

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Rated 5 out of 5 stars

My cat loves the snack cream treats only Maxizoo seem to sell. I'm not sharing the name because I'm pretty sure every cat will get addicted to them. I recently lost my first furbaby to cancer and my o... See more

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Rated 5 out of 5 stars

I’ve made multiple online orders for cat food. They are always very quick to arrive. 1 time (over 3 years) the wrong flavour was delivered and the team were so helpful and friendly and sorted the iss... See more

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Rated 1 out of 5 stars

I have been buying dog food from Maxi Zoo online for years! On 2nd October, I received a promotional email from them offering a 15% discount that day only! I needed dog food so ordered some and us... See more

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Rated 5 out of 5 stars

I have had an excellent experience buying from Maxi Zoo in Ireland. Very fast delivery, good communication. I wish they had an app for regular customers. Otherwise, really happy. I had bad experience... See more

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Rated 2 out of 5 stars

​I have been bringing my dog to Maxi Zoo Blackpool for over 6 years and have always been thrilled with the service from Stephanie. She consistently went above and beyond, truly caring for my d... See more

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Rated 1 out of 5 stars

I made an order online for premium cat litter, there was a deal, saved a few quid. A week later it was canceled with the excuse it was not in stock and didn't know when it would be back in. I went int... See more

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Rated 2 out of 5 stars

Every time I order online I get a message saying some of the items are sold out. Moreover, in the last period it is taking too much time to receive the parcel (I did the order one week ago and still n... See more

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Rated 1 out of 5 stars

Revived my order this morning ,this is my first time ordering from maxi zoo online .the poop scoop was broke when I opened it .i don’t mind it been broken but when I tried to contact someone to retur... See more

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Rated 1 out of 5 stars

Maxi Zoo has a banner that states "1-3 Days Delivery". Additionally, they have a whole article page with the title "1-3 Days Delivery" (located at the bottom of the page, under "Perks". Now,... See more

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Company details

  1. Animals & Pets

Written by the company

Maxi Zoo is Ireland's largest specialty pet retailer, offering everything you need for a happy and healthy pet. Our dedicated store teams provide personalized pet consultations and free weight checks to ensure your pets are healthy and happy. We offer pet grooming services in selected stores to ensure your furry friend looks their best! Check out our website for more information. Selected stores also sell fish, while all our stores nationwide carry a variety of fish products. With over 8,000 products, we have something special for every pet owner. Visit us in-store or shop online at Maxizoo.ie.


Contact info

3.3

Average

TrustScore 3.5 out of 5

358 reviews

5-star
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2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Reliable and quick

I’ve made multiple online orders for cat food. They are always very quick to arrive. 1 time (over 3 years) the wrong flavour was delivered and the team were so helpful and friendly and sorted the issue out really quickly. So I find them very reliable.

28 November 2025
Unprompted review
MAXI ZOO IRELAND logo

Reply from MAXI ZOO IRELAND

Hi Rachel,
Thank you so much for your wonderful review! We’re delighted to hear that your orders have consistently arrived quickly and that our team was able to resolve the issue promptly when it occurred.
Your trust and loyalty over the years mean a lot to us, and we’re thrilled to know you find us reliable. If you ever need assistance in the future, please don’t hesitate to reach out — we’re always happy to help!
Kind regards,
The Maxi Zoo Team

Rated 3 out of 5 stars

took orders giving 30% discount

While very disappointed with what happened- to be fair they have tried to correct.
Original post: took orders giving 30% discount, when every store was offering discounts (being Black Friday week). And then they can not fulfill the order. Told about one item last week and other this morning- when all sales are over. Never order from them again.

27 November 2025
Unprompted review
MAXI ZOO IRELAND logo

Reply from MAXI ZOO IRELAND

Dear Frances,
Thank you for updating your review and acknowledging our efforts to correct the situation. We truly regret the disappointment caused by the initial experience, especially during such an important shopping period like Black Friday.
We understand how frustrating it must have been to face cancellations after placing your order with confidence. Please know that we are actively reviewing our processes to ensure clearer communication and better stock management in the future, so situations like this do not happen again.
Your feedback is invaluable to us, and we appreciate you giving us the opportunity to improve. If there is anything further we can do to assist you, please don’t hesitate to reach out to us at online-shopping@maxizoo.ie.
Kind regards,
The Maxi Zoo Team

Rated 2 out of 5 stars

Sold out items

Every time I order online I get a message saying some of the items are sold out. Moreover, in the last period it is taking too much time to receive the parcel (I did the order one week ago and still no info about shipping).

21 November 2025
Unprompted review
MAXI ZOO IRELAND logo

Reply from MAXI ZOO IRELAND

Dear Claudia,

Thank you for sharing your feedback. We’re very sorry to hear about the difficulties you’ve experienced with stock availability and the delay in receiving your order. We completely understand how frustrating this must be, and this is not the experience we want for our customers.
Your comments are very important to us, and we’re working hard to improve both stock accuracy and delivery times to ensure a smoother shopping experience in the future.
Thank you for bringing this to our attention – we truly appreciate your patience and understanding.

Kind regards,
Martin
Maxi Zoo Customer Service

Rated 5 out of 5 stars

For this particular delivery it’s a 5…

For this particular delivery it’s a 5 star service. Usually they’re very slow.
Good range of products, some of them very different from the others.

25 November 2025
Unprompted review
MAXI ZOO IRELAND logo

Reply from MAXI ZOO IRELAND

Dear Nick,

Thank you so much for your positive feedback! We’re delighted to hear that this delivery met your expectations. We also appreciate your honesty about past experiences – your comments help us improve.
We’re continuously working on speeding up our service while maintaining the wide range of products you enjoy. Thank you for being a valued customer!

Kind regards,
Martin
Maxi Zoo Customer Service

Rated 5 out of 5 stars

Great store

Great store, everything was delivered quickly and well packed. I'll be ordering more from this store, my pet is thrilled with the delicious stuff.

21 November 2025
Unprompted review
MAXI ZOO IRELAND logo

Reply from MAXI ZOO IRELAND

Dear Serhii,
Thank you for your email. This is Martin from Maxi Zoo Customer Service and I will be assisting you today.
We truly appreciate your review! It’s wonderful to hear that everything was delivered quickly and well packed, and that your pet is enjoying the delicious treats.
Your feedback means a lot to us, and we look forward to serving you again soon. If you ever need assistance or have any questions, please don’t hesitate to reach out.
Kind regards,
Martin
Maxi Zoo Customer Service

Rated 4 out of 5 stars

Issue with delivery been stolen…but

Had an issue with delivery been stolen not maxi zoos issue yet a very nice girl Leticia arranged for a full refund was not expecting that. Now all they have to do is stock 10kg bags like zooplus!

14 November 2025
Unprompted review
MAXI ZOO IRELAND logo

Reply from MAXI ZOO IRELAND

Dear Carol,

We truly appreciate your review and your kind words about Leticia’s support. We’re glad she was able to assist you with a full refund in such a challenging situation.
Your suggestion regarding 10kg bags is very valuable to us. We will share this feedback with our product team for consideration, as we are always looking for ways to improve our range and meet customer needs.
Thank you for being a valued customer, and we look forward to serving you again soon. If you need any assistance, please don’t hesitate to reach out.
Kind regards,
Martin
Maxi Zoo Customer Service

Rated 1 out of 5 stars

Utter scammers

Utter scammers, give a black friday 30% discount and then cancel all orders saying items are out of stock but yet I can go on to their website and order the goods at full price, they had no problem taking my money straight away but to refund it is 5-7 days. I have been a loyal Maxi Zoo customer for years. Never again will I order from them.

25 November 2025
Unprompted review
MAXI ZOO IRELAND logo

Reply from MAXI ZOO IRELAND

We’re truly sorry to hear about your experience, and we completely understand how disappointing this must have been, especially after being a loyal Maxi Zoo customer for so long. This is not the experience we want for our customers.
Please reach out to us directly at online-shopping@maxizoo.ie or by phone at +35 321 601 94 83, so we can look into your order and make things right for you as quickly as possible.
Thank you for bringing this to our attention – we appreciate your feedback and the opportunity to resolve this.

Kind regards,
Martin
Your Maxi Zoo Customer Service

Rated 1 out of 5 stars

Black Friday sale was 30% payment was…

Black Friday sale was 30% payment was in full tree days after got emailed ( Unfortunately, some products from your recent order 1528017267 are currently out of stock, and we do not have a confirmed restock date from our supplier.) is are scamming i was checking they website still selling the product

24 November 2025
Unprompted review
MAXI ZOO IRELAND logo

Reply from MAXI ZOO IRELAND

Dear AC,
We’re very sorry for the inconvenience and frustration caused. During our Black Friday promotion, we experienced a temporary synchronisation issue between our stock system and the website, which led to some items appearing as available when they were sold out.
Your order is still being processed without the unavailable item, and we’ve emailed you with full details and a €10 voucher as an apology. If you have any further questions, please don’t hesitate to reach out to us directly.
Thank you for your understanding.

Kind regards,
Martin
Your Maxi Zoo Customer Service

Rated 2 out of 5 stars

Delivery times are frequently slow due…

Delivery times are frequently slow due to time to notify items listed as in stock are not available.

5 November 2025
Unprompted review
MAXI ZOO IRELAND logo

Reply from MAXI ZOO IRELAND

Dear Sarah,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the delays and the inconvenience caused when items listed as in stock were later found unavailable. This is not the experience we want for our customers.
We are actively working on improving our stock accuracy and notification process to ensure faster and more reliable deliveries. Your comments have been shared with our logistics team to help us make these improvements.
If you have any outstanding issues or need assistance with a recent order, please feel free to contact us directly at online-shopping@maxizoo.ie. We’d be happy to help.
Thank you for bringing this to our attention.
Regards,
Martin
Your Maxi Zoo Customer Service

Rated 5 out of 5 stars

Easy to order online

Easy to order online, prompt delivery. I buy my dog’s food & some toys regularly, no complaints whatsoever.

10 November 2025
Unprompted review
MAXI ZOO IRELAND logo

Reply from MAXI ZOO IRELAND

Hi Amanda,
Thank you so much for your 5-star review! We’re delighted to hear that ordering online is easy and that your deliveries have been prompt. It’s great to know you regularly choose us for your dog’s food and toys – we truly appreciate your trust and loyalty.
If you ever need assistance or have any suggestions, we’re always here to help.
Best regards,
Martin
Your Maxi Zoo Customer Service

Rated 1 out of 5 stars

Unbelievably unprofessional

Unbelievably unprofessional. Staff was rude and not polite at all. Tropical fish rarely come healthy and usually die in the first week after buying.

16 November 2025
Unprompted review
MAXI ZOO IRELAND logo

Reply from MAXI ZOO IRELAND

Dear Val,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide.
Could you please email us at online-shopping@maxizoo.ie with further details about your visit and the issues you encountered? This will allow us to investigate the matter thoroughly and take appropriate action.
Thank you for giving us the opportunity to improve.
Martin
Your Maxi Zoo Customer Service

Rated 5 out of 5 stars

Dog food delivered quickly

Dog food delivered quickly.
Price discount (sale) was appreciated.
They have noticeably improved their delivery packaging in recent months, with much less waste.

8 November 2025
Unprompted review
MAXI ZOO IRELAND logo

Reply from MAXI ZOO IRELAND

Dear Rick,
Thank you for your fantastic review! We’re delighted to hear that your dog food was delivered quickly and that you appreciated the sale discount. It’s also great to know you’ve noticed the improvements in our packaging—we’re committed to reducing waste and making our deliveries more sustainable.
We truly value your feedback and look forward to serving you again soon!
Martin
Your Maxi Zoo Customer Service

Rated 4 out of 5 stars

Online order.

Online order.
Much better service than last time.
Although they did leave the package outside in the rain.....at the gate!

4 November 2025
Unprompted review
MAXI ZOO IRELAND logo

Reply from MAXI ZOO IRELAND

Dear Wayne,
Thank you for sharing your feedback and for giving us another chance to serve you. We’re glad to hear the service was better this time, but we’re truly sorry your package was left outside in the rain. That’s not the experience we want for our customers.
We’ll review this with our delivery partner to help prevent this in the future. If the contents were affected, please reach out to our Customer Service team so we can assist you promptly.
Thank you again for your honest review and for choosing Maxi Zoo.

Kind regards,
Martin
Your Maxi Zoo Customer Support

Rated 5 out of 5 stars

maxi zoo limerick 5*

I was In maxi zoo limerick today and I have to say the staff are so nice and very helpful. they pay very good attention to customers Martina and kerry were both very helpful finding what I needed and with advise. such lovely staff in maxi zoo limerick

5 November 2025
Unprompted review
Rated 2 out of 5 stars

Maxi Zoo offers delivery within one to…

Maxi Zoo offers delivery within one to three days, as advertised on all websites. Unfortunately, I've ordered several times and the package never arrived on time. There was always a delivery problem, and the blame was placed on DPD.
DPD explains that they never receive full customer contact information. Overall, a negative experience.

28 October 2025
Unprompted review
MAXI ZOO IRELAND logo

Reply from MAXI ZOO IRELAND

Dear Dariusz,

Thank you for your feedback, and I’m truly sorry to hear about the repeated delivery issues you’ve experienced.
We understand how frustrating it is when expectations around delivery aren’t met. While we do advertise delivery within 1–3 working days, recent technical issues and a surge in orders have unfortunately led to delays in some cases. We're actively working with DPD to resolve these problems, including the matter of incomplete contact details being forwarded — which we believed had been fixed, but clearly still needs attention.
Please accept our sincere apologies for the inconvenience caused. We’re committed to improving both our internal systems and our communication with delivery partners to ensure a smoother experience going forward.
If you’re still waiting on a specific order or would like us to look into it further, please don’t hesitate to contact our customer care team directly. We’d be happy to assist.
Kind regards,
Martin
Maxi Zoo Customer Service

Rated 1 out of 5 stars

Take money but online ordering g shambolic

Ordered Medica dog food x 36 tins at €95. Week has gone past emailed both emails available including customer care. Status of package online is ‘unknown’ but money left my account in under 5 seconds. They blame fluctuating stock and various IT ailments but that’s been going on for 3 years.

1 November 2025
Unprompted review
MAXI ZOO IRELAND logo

Reply from MAXI ZOO IRELAND

Dear Gerry,
Thank you for your feedback, and I’m truly sorry to hear about the difficulties you've experienced with your recent order.
We understand how frustrating it is when an order is delayed and communication feels unclear. The issue you’ve described may be related to a recent surge in orders following our promotions, which unfortunately led to longer processing times than usual. We're actively working to improve both our systems and stock management to prevent such delays.
We’d really like to help resolve this for you and ensure you receive your order or refund as quickly as possible. However, we weren’t able to locate your order based on the name used in your review. To assist you further, please contact our customer service team at online-shopping@maxizoo.ie with your order number and any relevant details.
Thank you again for bringing this to our attention. We appreciate your patience and hope to make things right.
Kind regards,
Martin
Maxi Zoo Customer Service

Rated 1 out of 5 stars

Maxi Zoo does not deliver as promised

Maxi Zoo has a banner that states "1-3 Days Delivery". Additionally, they have a whole article page with the title "1-3 Days Delivery" (located at the bottom of the page, under "Perks".

Now, the last order I made did not reach me during that timeframe. Ok, it happens. Now, it has been 3 working days, and the support email told me to wait 2 more days for the tracking number. The order is still being processed.

I understand delays, but this is not the first time. I order at the exact same time from another pet store (Fetchyourpetneeds), and the order will be delivered today with DPD as well. This one, is still yet to be sent and processed.

Really negative experience again, so I will order from another store in the future. I would advise anyone looking for alternatives as well.

Order 1527600692

27 October 2025
Unprompted review
MAXI ZOO IRELAND logo

Reply from MAXI ZOO IRELAND

Dear Pedro,

Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience and disappointment caused by the delay in your recent order.
We understand how frustrating it is when expectations around delivery times are not met, especially when our website advertises a 1–3 working day delivery window. Your order was placed late in the evening on 27th October and is still being processed, which is clearly not in line with the service we aim to provide.
Please know that we are actively working to improve our logistics and fulfilment processes, particularly during periods of high demand. While delays can occasionally occur, we recognise that this is not the first time you've experienced such an issue, and we deeply regret the negative impact this has had on your trust in us.
We truly value your feedback and loyalty, and we are committed to making things right. If you would be open to it, we’d love the opportunity to follow up with you directly and offer a gesture of goodwill for the inconvenience caused.
Thank you again for your honest review — it helps us improve and better serve our customers.
Kind regards,
Martin
Maxi Zoo Customer Service

Rated 1 out of 5 stars

Customer service

I had €50 MAX ZOO gift. On Aug 20th I wanted to use in shop but there was an issue with system and would not allow me to use the card. On October 18th I tried to use this card again and at the same shop and was told it is empty. I was advised to contact the customer service as at the shop they are not able to help me. I reached out to customer service and I asked for transactions history for the gift card I was told to go to the shop as they will be able to assist. €50 disappeared from the card and no one is able to help me. This is a joke and pure example of poor customer service. I will never again buy gifts cards at this shop and I will advise the same to everyone!

20 October 2025
Unprompted review
MAXI ZOO IRELAND logo

Reply from MAXI ZOO IRELAND

Thank you for your feedback. We apologise for the inconveniences caused. I have sent to you an e-mail in which I am explaining to you what details of the issue we need to know in order to proceed. Maxi Zoo is a huge company, we are responsible for the online store but we are more than happy to support you when your issue is about the physical stores as well. I am coming back to you in an e-mail where I elaborate what we need in order to solve the issue. Thank you for your understanding. We are looking forward to your reply. Your Maxi Zoo Team

Rated 1 out of 5 stars

I made an order online for premium cat…

I made an order online for premium cat litter, there was a deal, saved a few quid. A week later it was canceled with the excuse it was not in stock and didn't know when it would be back in. I went into the store a day later and bought the same stuff I ordered, now with no discount. So you either couldn't be arsed doing the order or you didnt want to give the discount. Liars all of you. If you don't want to honor online orders, don't do online orders.

10 October 2025
Unprompted review
MAXI ZOO IRELAND logo

Reply from MAXI ZOO IRELAND

Dear Trace,
Thank you for your feedback, and I’m truly sorry for the frustration and disappointment caused by your recent experience.
Due to a technical issue, some products appeared as available on our website when they were in fact out of stock. This unfortunately led to delays in processing and the cancellation of certain orders. I understand how frustrating this must have been, especially when you were able to purchase the same item in-store shortly after.
Please note that our online shop and physical stores are managed separately, which can sometimes result in differences in stock availability and pricing.
We’d really like the opportunity to make this right. If you get in touch with our customer service team at online-shopping@maxizoo.ie, we’d be happy to look into a suitable compensation for the inconvenience.
Thank you again for bringing this to our attention.

Regards,
Martin
Your Maxi Zoo Customer Service

Rated 5 out of 5 stars

Ana is a great groomer

Recently switched to maxi zoo groomers at Finglas brought my 11yr old doggie to Ana. Couldn't recommend Ana enough she was so lovely and caring and also done a great job of the groom. I love the way the place isn't overrun with dogs sitting in crates crying, barking and been uncomfortable it's an extremely calm environment and the difference in my dog when I collected him compared to when I normally collect him from our previous groomers. He was calm and happy and looked like he had a great time. Will be booking Ana for all 4 of my dogs grooms from now on. 100% positive experience. Website is a bit of a nightmare with way too many choices and it's confusing to navigate so maybe just phone them or pop in if you're looking to book that's what I done.

15 October 2025
Unprompted review
MAXI ZOO IRELAND logo

Reply from MAXI ZOO IRELAND

Thank you for your positive feedback, we are happy to hear you are satisfied with our groomer, Ana. We are forwarding the praise to the salon in Finglas and to Ana. Thank you again! Your Maxi Zoo Team

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