Couple of problems with this company regarding damaged and wrong items being sent, hence the dropped stars. However, they are quick to resolve issues so will give them another go. On the plus side, ea... See more
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Maxi Zoo is Ireland's largest specialty pet retailer, offering everything you need for a happy and healthy pet. Our dedicated store teams provide personalized pet consultations and free weight checks to ensure your pets are healthy and happy. We offer pet grooming services in selected stores to ensure your furry friend looks their best! Check out our website for more information. Selected stores also sell fish, while all our stores nationwide carry a variety of fish products. With over 8,000 products, we have something special for every pet owner. Visit us in-store or shop online at Maxizoo.ie.
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I’ve made multiple online orders for cat food. They are always very quick to arrive. 1 time (over 3 years) the wrong flavour was delivered and the team were so helpful and friendly and sorted the issue out really quickly. So I find them very reliable.

Reply from MAXI ZOO IRELAND
While very disappointed with what happened- to be fair they have tried to correct.
Original post: took orders giving 30% discount, when every store was offering discounts (being Black Friday week). And then they can not fulfill the order. Told about one item last week and other this morning- when all sales are over. Never order from them again.

Reply from MAXI ZOO IRELAND
Every time I order online I get a message saying some of the items are sold out. Moreover, in the last period it is taking too much time to receive the parcel (I did the order one week ago and still no info about shipping).

Reply from MAXI ZOO IRELAND
For this particular delivery it’s a 5 star service. Usually they’re very slow.
Good range of products, some of them very different from the others.

Reply from MAXI ZOO IRELAND
Great store, everything was delivered quickly and well packed. I'll be ordering more from this store, my pet is thrilled with the delicious stuff.

Reply from MAXI ZOO IRELAND
Had an issue with delivery been stolen not maxi zoos issue yet a very nice girl Leticia arranged for a full refund was not expecting that. Now all they have to do is stock 10kg bags like zooplus!

Reply from MAXI ZOO IRELAND
Utter scammers, give a black friday 30% discount and then cancel all orders saying items are out of stock but yet I can go on to their website and order the goods at full price, they had no problem taking my money straight away but to refund it is 5-7 days. I have been a loyal Maxi Zoo customer for years. Never again will I order from them.

Reply from MAXI ZOO IRELAND
Black Friday sale was 30% payment was in full tree days after got emailed ( Unfortunately, some products from your recent order 1528017267 are currently out of stock, and we do not have a confirmed restock date from our supplier.) is are scamming i was checking they website still selling the product

Reply from MAXI ZOO IRELAND
Delivery times are frequently slow due to time to notify items listed as in stock are not available.

Reply from MAXI ZOO IRELAND
Easy to order online, prompt delivery. I buy my dog’s food & some toys regularly, no complaints whatsoever.

Reply from MAXI ZOO IRELAND
Unbelievably unprofessional. Staff was rude and not polite at all. Tropical fish rarely come healthy and usually die in the first week after buying.

Reply from MAXI ZOO IRELAND
Dog food delivered quickly.
Price discount (sale) was appreciated.
They have noticeably improved their delivery packaging in recent months, with much less waste.

Reply from MAXI ZOO IRELAND
Online order.
Much better service than last time.
Although they did leave the package outside in the rain.....at the gate!

Reply from MAXI ZOO IRELAND
I was In maxi zoo limerick today and I have to say the staff are so nice and very helpful. they pay very good attention to customers Martina and kerry were both very helpful finding what I needed and with advise. such lovely staff in maxi zoo limerick
Maxi Zoo offers delivery within one to three days, as advertised on all websites. Unfortunately, I've ordered several times and the package never arrived on time. There was always a delivery problem, and the blame was placed on DPD.
DPD explains that they never receive full customer contact information. Overall, a negative experience.

Reply from MAXI ZOO IRELAND
Ordered Medica dog food x 36 tins at €95. Week has gone past emailed both emails available including customer care. Status of package online is ‘unknown’ but money left my account in under 5 seconds. They blame fluctuating stock and various IT ailments but that’s been going on for 3 years.

Reply from MAXI ZOO IRELAND
Maxi Zoo has a banner that states "1-3 Days Delivery". Additionally, they have a whole article page with the title "1-3 Days Delivery" (located at the bottom of the page, under "Perks".
Now, the last order I made did not reach me during that timeframe. Ok, it happens. Now, it has been 3 working days, and the support email told me to wait 2 more days for the tracking number. The order is still being processed.
I understand delays, but this is not the first time. I order at the exact same time from another pet store (Fetchyourpetneeds), and the order will be delivered today with DPD as well. This one, is still yet to be sent and processed.
Really negative experience again, so I will order from another store in the future. I would advise anyone looking for alternatives as well.
Order 1527600692

Reply from MAXI ZOO IRELAND
I had €50 MAX ZOO gift. On Aug 20th I wanted to use in shop but there was an issue with system and would not allow me to use the card. On October 18th I tried to use this card again and at the same shop and was told it is empty. I was advised to contact the customer service as at the shop they are not able to help me. I reached out to customer service and I asked for transactions history for the gift card I was told to go to the shop as they will be able to assist. €50 disappeared from the card and no one is able to help me. This is a joke and pure example of poor customer service. I will never again buy gifts cards at this shop and I will advise the same to everyone!

Reply from MAXI ZOO IRELAND
I made an order online for premium cat litter, there was a deal, saved a few quid. A week later it was canceled with the excuse it was not in stock and didn't know when it would be back in. I went into the store a day later and bought the same stuff I ordered, now with no discount. So you either couldn't be arsed doing the order or you didnt want to give the discount. Liars all of you. If you don't want to honor online orders, don't do online orders.

Reply from MAXI ZOO IRELAND
Recently switched to maxi zoo groomers at Finglas brought my 11yr old doggie to Ana. Couldn't recommend Ana enough she was so lovely and caring and also done a great job of the groom. I love the way the place isn't overrun with dogs sitting in crates crying, barking and been uncomfortable it's an extremely calm environment and the difference in my dog when I collected him compared to when I normally collect him from our previous groomers. He was calm and happy and looked like he had a great time. Will be booking Ana for all 4 of my dogs grooms from now on. 100% positive experience. Website is a bit of a nightmare with way too many choices and it's confusing to navigate so maybe just phone them or pop in if you're looking to book that's what I done.

Reply from MAXI ZOO IRELAND
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