Aalborg everything broken no compensation
I went to the Cube challenge in Aalborg and it was really bad. They promise 25 fun rooms but
- 3 rooms under remodel
- 2 rooms had doors broken - we could not get inside
- 1 room had a scanner broken so we could not get inside.
- 2 rooms had broken equipment needed to complete the challenge
- 1 Room had a Windows update on a screen needed to play the game.
We were 4 people for 2 hours but we left after 1 hour because there was nothing else to do. When I wrote them an email asking for compensation or money return, they told me "NO". Horrible experience very bad customer service. I DO NOT RECOMMEND.
Reply from Maximum
Hi Zorya,
Thank you for taking the time to write to us and for your feedback.
We take your review seriously, and we have already addressed the issue by having the rooms inspected, as I also received your email yesterday.
I am very sorry for the experience you had in the Escape Room, where you found that 3 out of 25 rooms were not working optimally, and I completely understand your frustration. I am also sorry that you chose to leave early, as we still have other rooms available. Unfortunately, I did not receive information in the email about when you left.
As mentioned, I regret that I cannot refund your money, as we still have 20-22 rooms available for you to try.
Once again, I appreciate you pointing out the issues, so we can rectify them, as we want all our guests to have a great experience with us.
Best regards,
Mille, Maximum
