Max Guitar Reviews 

922
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely friendly staff for providing helpful guidance, professional advice, and wonderful recommendations on a wide variety of high-end musical gear and instruments. People frequently highlight the exceptionally fast shipping, secure packaging, and the incredible selection of unique products available in the online shop. Some reviewers were not happy with minor logistical hiccups, mentioning occasional delivery delays or missing tracking information during the ordering process. Despite these occasional small issues, consumers remain overwhelmingly satisfied with the outstanding product quality and the consistently reliable service provided by the dedicated team.

What people talk about most

Product

Users describe positive interactions with product, expressing absolute satisfaction with the quality of... See more

Service

Consumers find service to be positive, highlighting an exceptional overall experience with knowledgeable... See more

Staff

Clients share satisfaction regarding the staff, frequently highlighting their excellent support, patience,... See more

Quality

People report positive experiences with quality, expressing deep appreciation for the fantastic condition of... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting very quick shipping and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can recommend Max Guitars for every musician! They are answering questions regarding articles or order process super fast and friendly and this time the whole order process including deliver... See more

Rated 5 out of 5 stars

The guitar is simply awesome! A great addition to my other Heritage Custom core H150 with Humbuckers. I had to have a P90 guitar to get that extra sparkle when needed. I was however a little con... See more

Rated 5 out of 5 stars

Max Guitar has an awesome selection of unique guitars. Order process is easy and the shipment of the parcel was fast and secured. Even if there would have been the slightest inconvenience the t... See more

Rated 5 out of 5 stars

I recently bought a Gibson US-1 at the Max Guitar store Den Haag and after a view emails they reserved it for me even though I came to pick it up a view weeks later. about a month later I bought the T... See more


Company details

Written by the company

Max Guitar is a specialist guitar store located in The Hague, at the Scheveningen harbour. The company focuses on guitars, amplifiers, effects, and related accessories and serves both in-store and international online customers. All staff members are musicians or audiophiles, providing product advice based on practical experience. The store carries a large and varied selection of electric, acoustic, and bass guitars, along with amplifiers and pedals from a wide range of manufacturers. Max Guitar combines a broad inventory with a boutique-style approach, allowing customers to test and compare equipment in a professional environment. Max Guitar also offers in-house technical services. Experienced luthiers handle guitar setups, repairs, modifications, and custom work. Instruments are inspected and adjusted before shipment when required, helping ensure consistent quality for online orders. Product selection is based on build quality, durability, and long-term usability. The company places emphasis on sustainable products and reliable brands rather than short-term trends. Clear communication and accurate product information are part of its standard service. By combining retail, technical expertise, and musician-led advice, Max Guitar operates as a full-service guitar specialist for players at different experience levels.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

922 reviews

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Replied to 83% of negative reviews

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4.6

All reviews

(922)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Just like shopping next door

Wow, that was quick! Speedy delivery, just like shopping next door. The guitar was securely packaged. Best wishes and greetings to our Dutch neighbours and keep up the good work. And maybe: I'LL BE BACK.

17 October 2022
Unprompted review
Rated 5 out of 5 stars

I have only good things to say about Max Guitar!

The nice thing is that you can view the guitars in the online store with photos of the actual guitars. I had bought a Gibson SG that had a small defect on the fretboard. The exchange for another SG without defects was quick and easy. Quint, with whom the email communication was very friendly and goal-oriented, personally checked this SG, a service that large online shops cannot offer. I would buy from Max Guitar again anytime!

26 September 2022
Unprompted review
Rated 5 out of 5 stars

I bought a Fender JV ‘50’s Telecaster…

I bought a Fender JV ‘50’s Telecaster at Max Guitars and not only got it quick but also perfectly set up!! I have a collection of 35 guitars and me er received a guitar from a vendor with such an absolutely perfect set up!! Wow!!! Thanks guys!! Top work!!!

5 September 2022
Unprompted review
Rated 5 out of 5 stars

Didn't thought online shopping for a guitar would be that nice

Bought a guitar from them online, before I ordered the customer service team took care of all of my concerns and also afterwards, asked for a specific set up which they found a way to help me with, the guitar came well protected and they even have an extra instrument insurance if you'd like to add.

5 September 2022
Unprompted review
Rated 5 out of 5 stars

Max Guitars are the best on all aspects…

Max Guitars are the best on all aspects of products and services for guitars in Europe. From the time I contacted them the Online shop department of MAX guitars, Karel Mommers - The Product incharge, had been amazing providing quality services, recommendations and going out of the way to provide me with ample information & prompt delivery.
I personally want to thank the Max Guitars staff, Karel Mommers for helping me to make the correct choice, the "Eastman E3DE". The guitar came in this morning in a beautiful Eastman case. Thanks for the awesome service and quick delivery!! I Highly recommend MAX Guitars for any of your Guitar needs.

Ashley- UAE

29 August 2022
Unprompted review
Rated 5 out of 5 stars

CS Martin DSS

Bought a CS Martin from Robbert. Had some good conversations with him about the guitar and made the deal. Everything went like planned. Fast shipping, secured and very good packed. Guitar arrived in very good conditions in Belgium. It's a very good and light guitar, perfectly to play live on stage.

Thx Robbert and crew of MaxGuitar

13 August 2022
Unprompted review
Rated 5 out of 5 stars

The best guitar store in Europe

The best guitar store in Europe, love everything about it!!! Beautiful choice from budget to high-end guitars. Bought my Martin HD-28 there, just brought it in for the setup - I had a sense that I was the only one they waited for. Coffee, great chitchat with the friendliest staff ever, and off course a traditional tour through the new stock of well selected guitars. Before I knew it, my Martin was beautifully set for another gig… If you look for a “guitar Mecca” - that’s definitely IT!!! Thank you guys and see you again and again!!!

6 August 2022
Unprompted review
Rated 5 out of 5 stars

EXCELLENT DEAL

I just received my 2021 Richie Kotzen Telecaster. Truly excellent deal. The guitar are in immaculate condition as advertised. Perfect packaging and shipping. I have received the shipment through Ups in Spain 3 days before the scheduled date. Highly recommended store. Many thanks to Robbert and the guys at MaxGuitar.

17 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Support

Excellent Support. I was looking for an additional guitar. As a relative new-be acoustic player you watch tons of you-tube video's visit all the web-pages of the potential candidates. But you really need the touch, feel and unfiltered sound. So, visited Max Guitar three times. Looking tasting and traying to reduce the numbers on your wish list. As said before being a new-be you lack to experience to play different style good enough to really hear the fine difference between brands and models. You also like to hear what the guitar sound like when used when well played ;-) At Max Guitar I was excellently help in a way that various model where played to me in different styles. This helped me perfectly hear their sound characters. He guys thank you very much for your patience and excellent support. High appreciated. ***** well earned.

11 July 2022
Unprompted review
Rated 5 out of 5 stars

Ordered a Boss DD-200 delay that was…

Ordered a Boss DD-200 delay that was out of stock. Due to external circumstances I had to wait for a while but was well informed by the people of MG. Excellent product and friendly people at MG.

26 June 2022
Unprompted review
Rated 5 out of 5 stars

Fender CS

The guitar was ordered in advance and it took a while to come, but none of it was Max Guitar's fault. During that time, Robbert was always very responsive, available and managed my expectations well .
The guitar arrived and was shipped within the estimated time period.
The guitar arrived safe and in perfect conditions. The set up seems great.
I would recommend Max Guitar for the service, quality and product variety.
Rodrigo

17 June 2022
Unprompted review
Rated 5 out of 5 stars

Best Guitar dealer on line...

I have bought and sold several guitars via Mak. He is always helpful, polite, friendly and best of all FAIR.

If he has a "box" you like:- don't hesitate, contact Mak!

10 June 2022
Unprompted review

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