Max Guitar Reviews 912

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

I’ve contacted Max Guitar for a possible trade in via WhatsApp and was answered very quickly. Robert and his team offer fair prices with excellent service. The guitar delivered to me was in the condit... See more

Rated 5 out of 5 stars

Today i recieved the D’Angelico guitar i ordered. The packaging was done great and the guitar looks and plays beautifully. Thanks Max Guitar.

Rated 5 out of 5 stars

Thanks very much to the guys in Max Guitar for looking after me throughout my purchase of an Ibanez Jem. They went above and beyond to make sure this guitar was reserved for me when the payment on m... See more

Rated 5 out of 5 stars

I know Max Guitars since four or five years, at first online, meanwhile through visits in Den Haag. Their selection of guitars and materials is excelent; new, second hand or vintage. The people are pr... See more

Company details

Written by the company

Max Guitar is a specialist guitar store located in The Hague, at the Scheveningen harbour. The company focuses on guitars, amplifiers, effects, and related accessories and serves both in-store and international online customers. All staff members are musicians or audiophiles, providing product advice based on practical experience. The store carries a large and varied selection of electric, acoustic, and bass guitars, along with amplifiers and pedals from a wide range of manufacturers. Max Guitar combines a broad inventory with a boutique-style approach, allowing customers to test and compare equipment in a professional environment. Max Guitar also offers in-house technical services. Experienced luthiers handle guitar setups, repairs, modifications, and custom work. Instruments are inspected and adjusted before shipment when required, helping ensure consistent quality for online orders. Product selection is based on build quality, durability, and long-term usability. The company places emphasis on sustainable products and reliable brands rather than short-term trends. Clear communication and accurate product information are part of its standard service. By combining retail, technical expertise, and musician-led advice, Max Guitar operates as a full-service guitar specialist for players at different experience levels.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

912 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Very good professional service

Very good professional service. Arranged a zoom demonstration as I was not able to go to the store because of Covid. Very helpful staff and the guitar arrived 2 days later. Very well packaged in 2/3 boxes and bubblewrap. Guitar was even better than it came across on Zoom.

9 March 2023
Unprompted review
Rated 5 out of 5 stars

Once again

Once again, very good and fast service with these guys. Last time i was looking one certain guitar and here is were i found it, nowhere else in Europe at that time. Same thing now with couple of new effect pedals. Im a happy guy from small town in Finland, once again !!

9 March 2023
Unprompted review
Rated 5 out of 5 stars

I have been buying 5 or 6 guitars…

I have been buying about 5 or 6 guitars at Max Guitar for the last 10 years and they have always given me good deals for exellent guitars. I just gott my hands on a new one and did a great deal on it with them. even offered to pick up the trade-inn at the country i live, how is that for service.

On top of that they really know their business and guitars. I will definately come back, this i my kinda place.

22 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service, great guys!

Excellent service and communication.They accepted my CS JB in part exchange at a decent price. The new one came in perfect condition and also had decent pricing. The whole purchase process was easy and straight forward. I can only recommend these guys! Thank you very much.

18 January 2023
Unprompted review
Rated 5 out of 5 stars

Great experience, from start to finish

My first review on Trustpilot but an important one as I really would like to emphasize how great my whole online experience with Max Guitar was. From the beginning (first Emails about the guitar I was looking for) to the (perfect, fast and safe) delivery of my dream guitar. Everything was nice and professionell, the contact was always really friendly. Will definitely visit Max Guitar in the future again, as soon as my equipment has to be expanded :)

21 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent and trustworthy service

I ordered 2 x D'Angelico guitars for delivery to the UK after an exchange of messages and phonecalls about the customs and VAT charges etc. The guitars arrived safely and were not only exactly as described, but actually better! In fact I couldn't be happier with the instruments, and the friendly attentive and courteous service provided.

16 December 2022
Unprompted review
Rated 5 out of 5 stars

I have never written a review before

I have never written a review before! This time it’s necessary, cause Robbert and his team did a great job supporting me with my Two Rock Amp … and that was definitely more that you could expect. Thanks a lot!!!

16 December 2022
Unprompted review
Rated 5 out of 5 stars

All around great experience

Was shopping around for a new Telecaster, so I paid a visit to Max Guitar's retail store in Scheveningen.
Staff is helpful and unhurried, got to try out a large selection of guitars and left with the one I liked best and a matching beautiful case. They gave me a good deal on a trade-in guitar as well.
Couldn't be happier with their service!

18 October 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service

Last satuday I came for a small american sized wrench for my Fender tremelo bridge. The man in the tune shop gave me one of his own stock for free. That’s what I call service. They even straigtend the neck an gave free advice hoe to adjust the bridge . Many thanks. Kind regards Ruud Noorlander

2 December 2022
Unprompted review
Rated 5 out of 5 stars

Great repair service!

After having an electronic issue with my ES335 I went to the store an hour before closing time expecting to drop the guitar off for a repair and unexpectedly the guy from the repair staff fixed it directly and I got a working guitar back within 30 minutes.

23 November 2022
Unprompted review
Rated 5 out of 5 stars

Awesome experience with the guys at Max

First experience with the guys at Max Guitar and it was a real pleasure. I asked for a guitar model and they sent me high quality pictures of their available items in stock for me to choose from. They reserve the one I wanted at no cost. Communication was very fast and extremely friendly. They provided honest advice and delivered as promised: Shipped the day of purchase. Arrived as expected. Awesome awesome! They are now my number 1 music instrument shop. Thanks!!

22 November 2022
Unprompted review
Rated 5 out of 5 stars

The customer support is great

Their customer support is great: the response time is crazy short, even on Sundays; answers are direct and useful; delivery time is good; shipment prices are reasonable... In short, really good service.

The guitar I bought is, of course, impecable.

I would certainly do business with Max Guitars again.

14 November 2022
Unprompted review
Rated 5 out of 5 stars

Friendly, skillful and fast

My 14-year old son brought in his guitar today; he got a VIP-treatment by one of the friendly and skillful staff-members. Turned out my son ruined the internal wire of the input jack, and it was repaired while we spent some time in the shop; looking at and trying some of the amazing guitars. We left the shop with a fixed guitar and a my son had the sure feeling he was seen and treated as a serious musician.

12 November 2022
Unprompted review
Rated 5 out of 5 stars

Just like shopping next door

Wow, that was quick! Speedy delivery, just like shopping next door. The guitar was securely packaged. Best wishes and greetings to our Dutch neighbours and keep up the good work. And maybe: I'LL BE BACK.

17 October 2022
Unprompted review

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