Maverick and Wolf Reviews 

Excellent professional personable service.
Product range superb.
I have found an optician at last that ticks all the boxes.
Highly recommended.

In the past the Chiswick branch staff used to be very helpful and provided excellent service. The people now working there give the impression that customers are just a bother. They make no effort to be helpful or even try to sell you anything. I was happy to pay a premium in the past but will now go somewhere else.

Item was a good price. Delivery a little slow. The main issue though was that 2 emails to their customer service email never received a reply and that is simply unacceptable.
Wouldn't use again for this reason.

Ordered 2 pairs of Chanel glasses back in October. Then sent me complete wrong items. Customer service agree to send collection and issue refund and she did send DHL/ issue refund after only 5 weeks of email follow up . It took weeks to got replies to my queries have now gone silent and I am still without return shipping lable or refund. AVOID ordering online. Order MW3294 for reply

I had a very pleasant experience shopping at Maverick and Wolf today. Staff were welcoming and friendly. They gave me space to browse but were very helpful when I needed it, giving recommendations to fit with my budget and style advice. Special thanks to Vincent, your help was much appreciated!

I have had my Dior sunglasses for 4 years and the white frames have turned a patchy blue for an unknown reason as I’m only ever wearing my sunglasses or they are in their case. I contacted maverick and wolf given the sunglasses are around £400 and have been informed there’s nothing they can do. I will not be purchasing designer sunglasses from here again. I do not expect £400 sunglasses to have such issues.

I went into the Chiswick branch to order some glasses to try on—simple enough, right? The staff assured me they’d be ordered and would arrive the following week. I was told I’d get an email when they came in. Great. Well, two weeks passed—radio silence. So I had to email them to check. The response I got? Curt, unhelpful, and honestly, with a tone like I was inconveniencing them. They told me no, the glasses weren’t in, and that I’d be emailed when they were. That was November. It is now May.

Since then? Nothing. Not. A. Single. Update. I’ve had to chase every time, like I’m begging for scraps of information. Each time being told it would be a few more weeks (clearly not). It’s actually unbelievable. At this point, I don’t even care about the glasses anymore—it's the blatant lack of communication and complete disregard for customer service that’s absolutely unacceptable.

If you can’t fulfil an order or keep your customers informed, then just say so! We’re adults—we’ll take our business elsewhere. And you know what? I did. I went to another company and had my glasses in TWO DAYS. Imagine that!

Safe to say, I won’t be giving Maverick and Wolf another second of my time—or a single penny. Do better.

Rating: ★★★☆☆
Maverick and Wolf has its pros and cons. While the store is modern with helpful staff and good glasses selection, their online services can be inconsistent. Delivery was quicker than expected, but customer support is slow to respond, which was frustrating. Overall, an average experience that could improve in certain areas.

Quality service, with lovely secure packaging.

I really like the premium Finger Prints cleaning kit, great addition for my Cartier glasses i am so happy awesome.

My experience with this company was outstanding. My sunglassses arrrived two days after placing my order. Communication was frequent and clear. The glasses were packed beautifully and everything was exactly as I had ordered. Could not be more plasesd with the entire process. Thanks you! I look forward to buying again

Mandeep was super helpful in helping with my custom tinted gradient lenses-my DITA's are super special.

I am now on my fourth pair of DITA's from these guys. The even had the item that was out of stock in the DITA store.

The customer service team was great, they went above and beyond to ensure I found the perfect glasses.

I am very please to have discovered Maverick and Wolf, they carry a wonderful range of Cartier's and I am very happy with my new purchase.

Ordered a pair of sunglasses back in October. There was an issue with delivery and I did not receive my item. I have spent a month and a half jumping through hoops and going back and forth with customer services to receive my item which I have paid for. Replies to my queries have now gone silent and I am still without item or refund. Would not recommend ordering online. Order MW1640 for reply

Worst customer experience ever, took ages for them to reply and I had to call but nothing was done still!!!!

Had a great experience at the Brompton Road branch. The shop itself is very modern, clean and smart with a great selection of glasses, as well as an impressive sunglass selection downstairs. All the staff were really friendly and Drew was especially helpful, with a great knowledge and answered all my questions as I don’t have a very straightforward prescription. Would recommend to anyone.

Maverick & Wolf are one of the rare shops and overall as a company, that still embrace a high end service with absolute personal touch. I travel down from central London anytime I need a new pair of glasses and it always time well spent. I was assisted by Gordon, this time and gave me expert advice, understood my requirements and could not recommend him enough.

Arrived on time, good price