Matthew James' employees were courteous and professional in all our dealings with them. From start to finish they answered every query, explained what would happen and kept us fully informed at each s... See more
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Chris Austin was very helpful and efficient from my first phone conversation with him m. He explained everything and dealt with my questions promptly. The two team members Harvey and… were brilliant!... See more
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Excellent service to Almeria The full team from start to finish have been excellent. Quote was fair and everything explained well. Packing and collection was incredible to watch! Clearing a 4... See more
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Absolutely fantastic- both service from the sales team and those who collected and carried our precious goods. Even though we had wrapped everything our selv, they did it one more time so everything w... See more
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Company details
- Moving Company
- Logistics Service
- Moving and Storage Service
- Piano Moving Service
- Shipping Service
- Storage Facility
Written by the company
Matthew James Removals and Storage is a family-run business that has been providing excellent removal and storage services for over 30 years, under the leadership of it’s founder Matthew De-Machen. From our headquarters in Dartford, Kent, and our European depot in Estepona, Spain, we offer a wide range of services to suit all budgets and requirements, including UK and International Removals & Shipping, long and short-term storage, packing and unpacking, and piano and Fine Art handling. We are fully insured, and our dedicated team of experienced and professional removals experts will take care of your belongings, from the first phone call, through the planning process and on to your move itself, with the utmost care and attention. We understand that moving can be a stressful time, so we will do everything we can to make the process as smooth and stress-free as possible. We also offer a bonded Customs Warehouse service for international removals, saving you cost and effort when dealing with HMRC. We offer a free no-obligation quote, so please get in touch with us today to discuss your moving needs. Our offices are open 6 days a week and we’d love to hear from you between 07.30 – 19.30. We look forward to helping you make your move a success.
Contact info
Greyhound Way, Crayford, DA1 4HF, London, United Kingdom
- +44 1322 251000
- info-uk@mjr.global
- matthewjamesremovals.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our experience
The team were polite and efficient. They arrived on time and no request was too much trouble.
Our furniture and other items arrived intact with only a few very minor damages, impressive considering how far they had travelled
Overall very happy with the way the move was handled and would use again.
20 August 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Philip,
Thank you so much for taking the time to share your positive experience!
We're thrilled to hear that our team was polite and efficient, arrived on time, and that your belongings arrived intact despite the long distance. It means a lot that you were very happy with how your move was handled.
We truly appreciate your kind words and the feedback regarding the minor damages; we will certainly use this to keep improving our processes.
We'd be happy to help you again in the future!
Team MJGR
Matthew James Global Relocations
Simply The Best !!
If your looking for an amazing team of people to move you look no further. Excellent service from start to finish where nothing is too much trouble. Our movers were so kind & thoughtful, a mirror that has been in the family for over 60 years was left behind accidentally by ourselves & we were sad that we had forgot to pack it. We opened one of the TV boxes that were supplied & inside was the mirror all wrapped safe & sound. Such a lovely surprise & we will be eternally grateful
22 August 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Sharon,
Thank you so much for this amazing review! We are genuinely touched by your kind words. Ensuring your belongings—especially treasured family items like your mirror—are safe and sound is what we take pride in. We're thrilled we could provide a little extra surprise and a seamless move!
Team MJGR
Matthew James Global Relocations
Outstanding Moving Experience with Andy and Matthew James Moving Company – Seamless and Stress-Free from Stockholm to London
I recently had the pleasure of working with Matthew James Moving Company for my move from Stockholm to London, and I can honestly say that the experience was absolutely outstanding. From start to finish, everything went smoothly and effortlessly — a testament to the professionalism and dedication of Andy and his colleague.
Andy was the dedicated point of contact throughout the entire process, and I cannot speak highly enough of his competence, friendliness, and thoroughness. From our very first interaction, Andy demonstrated a clear understanding of the complexities involved in an international move. He took the time to explain each step of the process in detail, which put my mind at ease and ensured I knew exactly what to expect at every stage. His transparency and patience were greatly appreciated, especially given how stressful moving can be.
Andy and his colleague worked with incredible efficiency, handling all aspects of the move with precision and care. They arrived promptly, worked diligently, and managed everything with a level of professionalism that truly impressed me. Their teamwork was seamless, and it was evident that they were highly experienced and well-coordinated. The entire process was remarkably quick and smooth — they managed to move all my belongings securely and carefully, without any unnecessary delays or issues.
What stood out most was their helpful attitude. Both Andy and his colleague went above and beyond to assist me with various aspects of the move, offering helpful advice and ensuring that I felt supported throughout the process. I know firsthand how stressful moving can be, especially across countries, but their positive attitude and proactive approach made all the difference. They took a lot of stress off my shoulders and made what could have been a daunting experience into a genuinely pleasant one.
In summary, I am incredibly grateful to Andy and his colleague for their outstanding service. Their professionalism, efficiency, and friendly demeanor made my move from Stockholm to London an absolute success. I highly recommend Matthew James Moving Company to anyone looking for a reliable, efficient, and customer-focused moving service. If you have the chance to work with Andy, you’re in excellent hands!
/ Julia
19 August 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Julia,
That is fantastic feedback, Julia!
We are absolutely thrilled to hear that Andy and his colleague made your move from Stockholm to London so outstanding and stress-free. Your kind words about Andy's professionalism, competence, and transparency are greatly appreciated, as is your recognition of their incredible efficiency and teamwork.
It means a lot to us that we could turn what can be a daunting international move into a remarkably quick and smooth experience for you.
Thank you so much for choosing Matthew James Moving Company and for your strong recommendation!
Team MJGR
Matthew James Global Relocations
Move from St Paul De Vence to Cornwall
Picking up from our property in the South Of France & delivering to Cornwall was a seamless experience, Special mention to the team. Paul, Chris, Jill in accounts, Bessie for the onward to Cornwall and especially Curtis & Nikolay who were so incredibly professional when packing the items and really friendly & helpful.
13 August 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear David,
That's wonderful to hear! 🤩 We're thrilled that your move from the South of France to Cornwall was a seamless experience.
We'll be sure to pass on your kind words to Paul, Chris, Jill, Bessie, Curtis, and Nikolay—especially for their professionalism, friendliness, and helpfulness!
Thank you so much for choosing us and taking the time to share your positive feedback!
Team MJGR
Matthew James Global Relocations
Excellent service
This is the second time we have used Matthew James. Each time and at every stage the service was excellent. We wouldn’t hesitate to use them again.
4 August 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Vicky,
That's wonderful to hear! We are thrilled that the service from Matthew James was excellent on both occasions.
Thank you so much for being a repeat customer and for your kind recommendation!
Team MJGR
Matthew James Global Relocations
Better than ever!
Better than ever!
I have used Matthew James on several occasions both in UK and Spain. On this occasion, the service was better than ever. The quotation was accurate and speedy, I was kept fully informed of progress and the crew that did the move were extremely efficient and helpful. I would highly recommend this company.
29 August 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear William,
We are delighted to hear that we've been able to assist you with moves in both the UK and Spain, and that our service on this latest occasion was better than ever.
It's wonderful to know that you found the quotation process accurate and speedy, that you were kept fully informed, and that our crew was extremely efficient and helpful. We truly appreciate your high recommendation!
We look forward to serving you again in the future.
Team MJGR
Matthew James Global Relocations
Very professional polite helpful…
Very professional polite helpful efficient staff. Excellent care with my furniture . Service from beginning to end 5 star
28 August 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Julie,
Thank you so much for your kind words! We are delighted that you found our staff helpful and efficient and that we could provide excellent care for your furniture throughout the process.
Team MJGR
Matthew James Global Relocations
Everything was perfect
Everything was perfect . The crew who collected our goods were brilliant and so helpful and the same with the crew who dropped our things off in Portugal. Couldn’t be happier
15 August 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Duncan,
That's fantastic to hear! 🎉
We're thrilled that your move went so smoothly and that both the collection and delivery crews, in the UK and Portugal, provided such brilliant and helpful service. Knowing you "couldn't be happier" is the best feedback we can receive!
Thank you for choosing us!
Team MJGR
Matthew James Global Relocations
Good communication
Good communication, very flexible as we had a complicated overseas move and were not able to confirm until the last minute.
Packing was done very professionally and all arrived intact.
13 March 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Catherine,
We really appreciate you taking the time to share your experience with us.
We're so glad that our communication and flexibility helped make your complicated overseas move easier, especially with the last-minute confirmation! It’s fantastic to hear that the professional packing ensured everything arrived intact.
We wish you all the best in your new location!
Team MJGR
Matthew James Global Relocations
Removal from France to Marbella and to Ireland
From my first contact with Raj Khaira re removal of furniture from France to Marbella and to Cork Ireland I must say that our experience with all personnel was absolutely fantastic. Raj organized our removals and everything was done to perfection. Stuart and Russell collected removals in France on 23/24 July and nothing was a problem. They were excellent and everything was delivered in Marbella to us by Stuart and Lito on 31 July who also were excellent. We received our delivery to Cork on 27 Aug as agreed and everything was also excellent. All our items were delivered in absolute perfect condition. All the personnel we dealt with were highly professional and nothing was a problem. I would highly recommend MJR Removals
MARY HORGAN
24 July 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Mary,
We're so delighted that your international removals experience—from France to Marbella and finally to Cork, Ireland—was absolutely fantastic. It’s fantastic that Raj Khaira was able to organize everything to perfection and that Stuart, Russell, and Lito provided such excellent, professional service.
Ensuring your items arrive in perfect condition is our top priority, and we truly appreciate you taking the time to highly recommend MJR Removals.
Thank you again for choosing us!
Team MJGR
Matthew James Global Relocations
Great service
31 March 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Marcos,
Thank you for your positive feedback.
Team MJGR
Matthew James Global Relocations
Relocation
The service from start to completion for relocation abroad was impeccable and thorough. The customer care was excellent, the removal teams in the UK and the team in Europe (Nicolai) did a fantastic job.
Would recommend to anyone!
21 August 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Sarah,
That's wonderful to hear! We're thrilled that your relocation abroad, from start to completion, was impeccable and thorough.
It means a lot that you felt the customer care was excellent and that both the UK removal teams and the team in Europe (especially Nicolai) did a fantastic job.
Thank you for your strong recommendation!
Team MJGR
Matthew James Global Relocations
Removal Belgium to UK
Removal Belgium to UK. 1 person and house contents. Sounds easy but it took me a year to sort house contents ready to move. Another removal company in UK suggested MJR as Belgian companies were not enthusiastic about UK after Brexit. So began a couple of hectic days in the company of Owen and team who sorted, packed and loaded my belongings. Help with paperwork was provided by the UK office staff but contact with HMRC was difficult. My boxes now fill my new residence - a quart into a pint pot - a long job for the gents who delivered them all. The move was a stressful experience until I had MJR on board. Professional and efficient. Perhaps they are just what you are looking for too.
25 July 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Hilary,
Thanks so much for taking the time to share your experience with your Belgium to UK removal!
We're incredibly pleased to hear that Owen and the team were able to make a stressful time much easier with their professional and efficient service, especially considering the long time you spent preparing your house contents and the post-Brexit paperwork challenges.
It's great that our UK office staff were helpful with the documentation, and we truly appreciate your high recommendation. We know those final delivery stages can feel like "a quart into a pint pot," and we're glad the delivery team handled it all so well!
We wish you all the best as you settle into your new home!
Team MJGR
Matthew James Global Relocations
I'm one happy customer!
I had no experience with international removals so I was nervous about it all but MJG provided exceptional service from start to finish. Even though some things didn't go quite to plan due to things outside their control everything fell into place and was OK. I have to mention the pick-up team who did an excellent job of packing and moving things quickly. Delivery team were also very good. They listened to how I needed things placing and then just got on with it efficiently and swiftly. Also a mention for everyone working in the office. It all just turned out well and I would definitely recommend MJG to anyone moving.
26 July 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Bo Brown,
Thank you so much for taking the time to share such a comprehensive and genuinely kind review of your international removal experience with MJG. We understand completely why you felt nervous at the start—moving internationally is a huge undertaking, and we strive to make that process as seamless as possible.
We are so pleased to hear that we were able to provide exceptional service from beginning to end. Your comments are a wonderful testament to the hard work of our entire team.
We're especially proud that even when factors outside of our control led to minor hiccups, our logistics and coordination ensured that everything "fell into place." That is exactly what our dedication to service is all about.
Your specific mention of the pick-up team and their excellent, quick packing work, as well as the delivery team who listened attentively to your placement needs, means a great deal. We will be sure to pass along your praise to those teams, as well as to our dedicated staff in the office who handle the complex coordination.
It was a pleasure helping you with your move, and we wish you all the very best in your new location. We sincerely appreciate your strong recommendation!
Team MJGR
Matthew James Global Relocations
I initially received several quotes…
I initially received several quotes from this company promptly, but when I called to discuss them, the tone of communication was curt and unfriendly, which I found stressful and off-putting. After reducing the amount I wanted to move, I was told, rather dismissively, that I would still need to pay for a minimum of 1 cubic metre, “maybe a bit less.” I requested a revised quote for the reduced items, but it was never sent. Overall, the experience felt like a waste of time, marked by unnecessarily rude and unprofessional interactions with the moving managers.
11 August 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
Good Afternoon Ali, we thank you for your feedback. However, after locating your file and completing our investigations, I can see that we have now raised no less than 12 quotations to date based on your ever changing requirements. As a professional company, to receive continual requests for quotations that do not link circumstance with reason does raise questions of disingenuous practice at play. In addition, on a review of our recorded calls we have been unable to locate any staff member who has been either rude or unprofessional in any way, but do apologise if this is how any interaction has made you feel. We wish you all the very best.
Efficient, Reliable, great service
A very efficient, solid, reliable service, with good communication at all stages of the process. The staff were all friendly, clear and got the job done with no fuss.
10 August 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Paul,
Thank you so much for your fantastic review! We're thrilled to hear that you found our service efficient, solid, and reliable.
It's wonderful to know that our team's friendly and clear communication made the process smooth for you. We always aim to get the job done with no fuss, and we're delighted that we met your expectations.
We truly appreciate you taking the time to share your experience.
Team MJGR
Matthew James Global Relocations
Efficient removal company
Mathew James Removals moved a lot of my household goods from the UK to France recently.
The office staff were very knowledgeable about the customs rules, and asked for the appropriate documentation to ensure hassle-free clearance.
Everything was packed very well and delivered without any breakages. The teams at both the collection and delivery points were very efficient and thorough.
The only problem encountered was that there was a delay of a few weeks for the lorry to be filled before its departure to France, for which storage fees were charged.
15 July 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Fara,
Thank you, we really appreciate your kind words. We're delighted to hear that you were pleased with the service and that our teams in both the UK and France took such great care with your belongings. Our staff works hard to stay on top of the latest customs regulations, so it's wonderful to know that their knowledge helped ensure a smooth process for you.
We also want to apologize for the unexpected delay in your shipment and the inconvenience of the additional storage fees. We understand this was frustrating, and we're reviewing our processes to find ways to better manage truck capacity and provide more accurate timelines. We value your feedback as it helps us improve our service for all our customers.
We hope you're settling in well in France, and we wish you all the best in your new home!
Team MJGR
Matthew James Global Relocations
Excellent experience with MJR from…
Excellent experience with MJR from packing in London, long term storage and international relo. Andy fantastic on delivery to a difficult city centre location in Denmark. Professional, friendly and fast - top man. Would definitely use MJR again.
9 August 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Peter,
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience with MJR, from packing in London to long-term storage and your international relocation.
It's fantastic to know that Andy's delivery to a tricky city-center location in Denmark was a success. We pride ourselves on our team's professionalism and efficiency, and it's great to see Andy recognized for being so fantastic, friendly, and fast.
Your recommendation means a lot to us, and we look forward to helping you again in the future!
Team MJGR
Matthew James Global Relocations
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear John,
Thank you so much for the fantastic review! We're thrilled to hear that we delivered on our promises and that you had such a positive experience. It means a lot to our team to know that our hard work is appreciated. We look forward to serving you again in the future!
Team MJGR
Matthew James Global Relocations
A great company to deal with.
I was so impressed with this company! I had no idea what to expect when we moved our belongings to Spain. We had the bronze level option (as we did not have any furniture as such) but I needn't have worried. Great communication at all stages. The two removal men who came to collect our belongings, were professional and efficient. The move went according to plan (except a short delay at customs) and our boxes arrived safely. All in all I was very impressed. It is quite stressful moving belongings abroad but it all went smoothly with this company. Thank you to everyone involved!
14 July 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Linda,
Thank you so much for your wonderful 5-star review! We're thrilled to hear how impressed you were with our service, especially with such a significant move to Spain.
It's fantastic to know that our bronze level option met your needs perfectly and that you felt supported throughout the entire process. We take great pride in our communication and in the professionalism of our removal teams, so it's rewarding to hear that they made a stressful situation feel smooth and worry-free.
We understand that moving abroad can be a huge undertaking, and we're so glad that despite the minor customs delay, your boxes arrived safely and the overall experience was a positive one.
Thank you again for choosing us and for your kind words. We truly appreciate your feedback and wish you all the best in your new home in Spain!
Team MJGR
Matthew James Global Relocations
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