We haven’t tried the mattresses yet as we wanted to leave for full 72 hours before using. The mattresses look good quality. (will update when slept on after a few days) Good communication from Matratz... See more
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See what reviewers are saying
We haven't tried the matress yet but definitely looks and feels better and is much higher than our old one! The only thing was the delivery. It wasn't like it says on the site and took 2 days longe... See more
Great! I got the cloudcomfort with 15cm thickness mattress, took a week to come to Spain. I was scared because of the bad reviews that I read about the delivery and the smell especially that I live l... See more
Company replied
The delivery and packaging and the unpacking the Product was really smart and easy. I liked that. After the Matratze funtion is also the best exacltz compatible with my body wegh and shape.
Company replied
Company details
Written by the company
Ihr discount Matratzen-Shop aus Deutschland. Designed in Germany, made in EU. Unsere Produkte werden in Deutschland entwickelt. Durch die enge Zusammenarbeit mit unseren Partnern in der EU können wir die Einhaltung der hohen Qualitätsstandards gewährleisten.
Contact info
Grebbener Str. 7, 52525, Heinsberg, Germany
- +49 2452-9285830
- customer-service@matratzen.discount
- matratzen.discount
4.2
Great
17K reviews
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I wasnt happy with my product i wrote…
I wasnt happy with my product i wrote an email never heard back
20 October 2026
Reply from Matratzen Discount
Dear Ms. Kelly,
We are truly very sorry to hear that you are not satisfied with your mattress topper for this price and that you haven't received a reply to your email yet. Of course, this does not meet our standards for good service.
Since, for technical reasons, replies to automated notifications unfortunately do not reach us directly in our system, we kindly ask you to send your request directly to customer-service@matratzen.discount. Just to be safe, please also check your spam folder in case a reply from our end has already landed there.
Our customer service will naturally be very happy to assist you further so that we can find a satisfactory solution for you together.
Best regards,
Your Matratzen Discount Team
Guten Tag Frau Kelly,
es tut uns wirklich sehr leid zu hören, dass Sie mit Ihrem Topper für diesen Preis nicht zufrieden sind und bisher noch keine Rückmeldung auf Ihre E-Mail von uns erhalten haben. Das entspricht natürlich keineswegs unserem Anspruch an einen guten Service.
Da Antworten auf automatische Benachrichtigungen leider technisch bedingt nicht direkt bei uns im System ankommen, bitten wir Sie, Ihr Anliegen einmal direkt an customer-service@matratzen.discount zu senden. Bitte schauen Sie vorsichtshalber auch einmal in Ihrem Spam-Ordner nach, falls eine Antwort von uns bereits dort gelandet sein sollte.
Unser Kundenservice hilft Ihnen selbstverständlich sehr gerne weiter, damit wir gemeinsam eine zufriedenstellende Lösung für Sie finden können.
Viele Grüße
Ihr Team von Matratzen Discount
Good mattresses…
Good mattresses for a good price with good quality and fast delivery as well.
2 November 2026
Reply from Matratzen Discount
Hello Chrys,
Thank you very much for your great feedback! We are very pleased that you are convinced by the quality of our mattresses and the value for money, and that everything went smoothly with the fast shipping as well. 😊
We wish you continued restful nights!
Best regards,
Your Matratzen Discount team
Hallo Chrys,
vielen Dank für deine tolle Rückmeldung! Es freut uns sehr, dass dich die Qualität unserer Matratzen und das Preis-Leistungs-Verhältnis überzeugt haben und auch mit dem schnellen Versand alles super geklappt hat. 😊
Wir wünschen dir weiterhin erholsame Nächte!
Viele Grüße
dein Team von Matratzen Discount
Great
Great! I got the cloudcomfort with 15cm thickness mattress, took a week to come to Spain. I was scared because of the bad reviews that I read about the delivery and the smell especially that I live literally in 4.8 m² room but all was good actually, there's just a little bit of a smell because it's the first day + only if I try to smell it with my nose only like if I do that on purpose. My experience was good honestly, the only bad side was that the mattress had an offer of 14% and just one day before I ordered it they got back the original price and that could save me 10€ 🙂 I was scared to order a little earlier because of the bad reviews tbh but all was good thank you!
2 November 2026
Reply from Matratzen Discount
Hello Yacoub,
Thank you very much for your great and detailed feedback! We are very pleased that the shipping to Spain went so well and that you are completely satisfied despite your initial concerns.
We are glad to hear that the new-product smell is hardly noticeable, even in your small room, and will dissipate quickly. A certain smell on the first day after unpacking is completely normal and totally harmless. Of course, it's a shame that you narrowly missed out on an offer a few days before your order, but we hope the quality of your new Cloudcomfort makes up for it. 😊
We wish you restful nights and lots of enjoyment with your new mattress!
Best regards,
your Matratzen Discount team
Hallo Yacoub,
vielen Dank für deine tolle und ausführliche Rückmeldung! Es freut uns sehr, dass der Versand nach Spanien so gut geklappt hat und du trotz deiner anfänglichen Sorgen rundum zufrieden bist.
Dass der Neugeruch selbst im kleinen Zimmer kaum wahrnehmbar ist und schnell verfliegt, hören wir gerne. Ein gewisser Geruch am ersten Tag nach dem Auspacken ist ganz normal und völlig unbedenklich. Dass du ein paar Tage vor deiner Bestellung ein Angebot knapp verpasst hast, ist natürlich schade, aber wir hoffen, die Qualität deiner neuen Cloudcomfort gleicht das wieder aus. 😊
Wir wünschen dir erholsame Nächte und viel Freude mit deiner neuen Matratze!
Viele Grüße
dein Team von Matratzen Discount
Comfortable mattress at a great price
Comfortable mattress at a great price. Took a while to arrive in the UK but that's par for the course.
19 October 2026
Reply from Matratzen Discount
Hello Rob,
Thank you so much for your great review! We are very pleased that you are so happy with your new mattress and are sleeping well on it. 😊
It's great to hear that the delivery to the UK went smoothly as well. We wish you many more restful nights!
Best regards,
Your Matratzen Discount team
Hallo Rob,
vielen Dank für deine tolle Bewertung! Es freut uns sehr, dass du mit deiner neuen Matratze so zufrieden bist und gut darauf schläfst. 😊
Schön, dass auch mit der Lieferung nach Großbritannien alles geklappt hat. Wir wünschen dir weiterhin erholsame Nächte!
Viele Grüße
dein Team von Matratzen Discount
Hi thank you for everything it’s a good…
Hi thank you for everything it’s a good experience dealing with you it’s easy and helpful thanks again
2 November 2026
Reply from Matratzen Discount
Hello Zohra,
Thank you very much for your lovely feedback and the 5 stars! We are thrilled to hear that everything went so smoothly and easily for you. 😊
We wish you continued enjoyment with your purchase!
Best regards,
Your Matratzen Discount team
Hallo Zohra,
vielen Dank für deine schöne Rückmeldung und die 5 Sterne! Es freut uns riesig zu hören, dass alles so einfach und reibungslos für dich geklappt hat. 😊
Wir wünschen dir weiterhin viel Freude mit deinem Einkauf!
Viele Grüße
dein Team von Matratzen Discount
The service was fast and efficient
The service was fast and efficient, communication was straightforward, and the products offered good value for the price.
20 October 2026
Reply from Matratzen Discount
Hello Andras,
Thank you very much for your great review! We are very pleased that everything went so quickly and that you are completely satisfied with our service and the value for money.
We hope you enjoy your new products! 😊
Best regards
Your Matratzen Discount team
Hallo Andras,
vielen Dank für deine tolle Bewertung! Es freut uns sehr, dass alles so schnell geklappt hat und du mit unserem Service und dem Preis-Leistungs-Verhältnis rundum zufrieden bist.
Wir wünschen dir viel Freude mit deinen neuen Produkten! 😊
Viele Grüße
dein Team von Matratzen Discount
I received it in late and at the wrong…
I received it in late and at the wrong address. I don't recommend it at all. Very bad service. Impossible to contact them.
2 November 2026
Reply from Matratzen Discount
Dear Mrs. Burini,
I am sorry to hear that your delivery was delayed and that the package was delivered to the wrong address. We ship all orders with the parcel service GLS, but unfortunately we have no direct influence on the specific delivery process on site.
We very much regret that you felt you could not reach us. Please write to customer-service@matratzen.discount with your order number so that our customer service can check the case and help you further.
Your Matratzen Discount Team
Guten Tag Frau Burini,
es tut mir leid zu hören, dass es bei Ihrer Lieferung zu einer Verzögerung kam und das Paket an der falschen Adresse zugestellt wurde. Wir versenden alle Bestellungen mit dem Paketdienst GLS, haben jedoch auf den konkreten Ablauf der Zustellung vor Ort leider keinen direkten Einfluss.
Dass Sie das Gefühl hatten, uns nicht erreichen zu können, bedauern wir sehr. Bitte schreiben Sie mit Ihrer Bestellnummer an customer-service@matratzen.discount, damit unser Kundenservice den Fall prüfen und Ihnen weiterhelfen kann.
Ihr Team von Matratzen Discount
I’m not criticising the product
I’m not criticising the product; it just didn’t work for me.
My back pain has come back, and I hadn’t been in any pain before… I haven’t changed my routine at all; I just bought the mattress. So I’d also like to know if the 100-night trial is genuine, because if it is, I’d really like to return the mattress and get my money back.
16 October 2026
Reply from Matratzen Discount
Hello Jefferson Ferreira,
I am very sorry to hear that you have developed back pain on your new mattress and are unable to sleep well on it.
Please note that our sleep trial period is 30 days. To process a return or complaint, please feel free to contact our customer service directly at customer-service@matratzen.discount with your order number. My team will gladly assist you with the next steps immediately.
I wish you all the best and hopefully pain-free nights again soon.
Your Matratzen Discount team
Guten Tag Jefferson Ferreira,
es tut mir sehr leid zu hören, dass Sie auf der neuen Matratze Rückenschmerzen bekommen haben und nicht gut darauf schlafen können.
Bitte beachten Sie, dass unser Probeschlafen 30 Tage umfasst. Für eine Reklamation können Sie sich gerne direkt an unseren Kundenservice unter customer-service@matratzen.discount wenden und Ihre Bestellnummer angeben. Mein Team hilft Ihnen umgehend bei den nächsten Schritten weiter.
Ich wünsche Ihnen alles Gute und hoffentlich bald wieder schmerzfreie Nächte.
Ihr Team von Matratzen Discount
Still i didint get it!
30 October 2026
Reply from Matratzen Discount
Hello Huseyin Erdogan,
I am very sorry that your order has not arrived yet.
Please check your shipping confirmation email, where you will find a link to track your shipment – just to be safe, please also check your spam folder.
If the status does not update there or if anything is unclear, please contact our customer service with your order number at customer-service@matratzen.discount so that we can check the whereabouts for you immediately.
Your Matratzen Discount Team
Guten Tag Huseyin Erdogan,
es tut mir sehr leid, dass Ihre Bestellung noch nicht bei Ihnen angekommen ist.
Bitte prüfen Sie einmal Ihre Versandbestätigung per E-Mail, in der Sie einen Link zur Sendungsverfolgung finden – schauen Sie sicherheitshalber auch im Spam-Ordner nach.
Falls sich der Status dort nicht aktualisiert oder Unklarheiten bestehen, wenden Sie sich bitte mit Ihrer Bestellnummer an unseren Kundenservice unter customer-service@matratzen.discount, damit wir den Verbleib umgehend für Sie prüfen können.
Ihr Team von Matratzen Discount
Good communication
Good communication! Got the delivery through the royal mail. My favourite one. Communication great! Got my mattress in time!
29 October 2026
Reply from Matratzen Discount
Hello Marina,
Thank you very much for your great review and feedback! We are very pleased that the communication went so well and that your new mattress arrived on time. 😊
We wish you a wonderful adjustment period and restful nights!
Best regards,
your Matratzen Discount team
Hallo Marina,
vielen Dank für deine tolle Bewertung und dein Feedback! Es freut uns sehr, dass die Kommunikation so gut geklappt hat und deine neue Matratze pünktlich bei dir angekommen ist. 😊
Wir wünschen dir eine wunderbare Eingewöhnungszeit und erholsame Nächte!
Viele Grüße
dein Team von Matratzen Discount
Please note price displayed is NOT what…
Please note price displayed is NOT what you pay if you are based in UK. Small print says you may need to pay customs abd while yes I should have reas this eho really reads all this small print? Price should advise you will basically pay 25% more about 4 weeks later. Delivery date given wasnt when it arrived, was 2 weeks later. Emailed to query and was told it was out of stock. Didnt say this when ordered. Mattress thankfully seems find but feel ripped off now so wouldn't recommend at all. Look elsewhere if you want European size like I did. Last 3 I wasnt charged any additional fees from all German based. Shame I went elsewhere
29 October 2026
Unprompted review
Reply from Matratzen Discount
Dear Kellie Morley,
Thank you for your review. We are very sorry that there were delays with your delivery and that you were surprised by the additional fees.
For deliveries to Great Britain, these are import customs duties. These statutory charges are levied by the respective country and are unfortunately not included in our product prices. We apologize that you were not informed in a timely manner regarding the delivery delay.
At least we are glad that the mattress is okay for you. If you have any further questions, our customer service is happy to help you at customer-service@matratzen.discount.
Your Matratzen Discount Team
Guten Tag Kellie Morley,
vielen Dank für Ihre Bewertung. Wir bedauern sehr, dass es bei Ihrer Lieferung zu Verzögerungen kam und Sie von den zusätzlichen Gebühren überrascht wurden.
Bei Lieferungen nach Großbritannien handelt es sich um Einfuhrzollgebühren. Diese gesetzlichen Abgaben werden vom jeweiligen Land erhoben und sind leider nicht in unseren Produktpreisen enthalten. Dass Sie bezüglich der Lieferverzögerung nicht rechtzeitig informiert wurden, bitten wir zu entschuldigen.
Es freut uns zumindest, dass die Matratze für Sie in Ordnung ist. Bei weiteren Fragen steht Ihnen unser Kundenservice unter customer-service@matratzen.discount gerne zur Verfügung.
Ihr Team von Matratzen Discount
It was late and no communication when I…
It was late and no communication when I tried to ask when it would be delivered
29 October 2026
Reply from Matratzen Discount
Dear Mrs Norton,
I am sorry that the delivery was delayed and that your enquiry went unanswered. We are very sorry that you had this experience. Please note that the actual transport is handled by the respective shipping service provider and unfortunately we only have limited influence on their processes.
Please send us your order number to customer-service@matratzen.discount. We will be happy to check immediately what went wrong here and what the current status of your delivery is.
Your Matratzen Discount team
Guten Tag Mrs Norton,
es tut mir leid, dass sich die Lieferung verzögert hat und Ihre Anfrage unbeantwortet blieb. Wir bedauern sehr, dass Sie diese Erfahrung gemacht haben. Bitte beachten Sie, dass der reine Transport beim jeweiligen Versanddienstleister liegt und wir auf dessen Abläufe leider nur begrenzt Einfluss nehmen können.
Bitte senden Sie uns Ihre Bestellnummer an customer-service@matratzen.discount. Wir prüfen gerne sofort für Sie, was hier schiefgelaufen ist und wie der aktuelle Status Ihrer Lieferung ist.
Ihr Team von Matratzen Discount
The mattress that I bought first is…
The mattress that I bought first is good but the bed sheet doesn't fit at all. It says it can fit 200cm x 200cm but it didn't. I bought 2 same products in different color but I received 2 different textures too. The other one is soft and the other on is very thin and feels itchy.
27 October 2026
Reply from Matratzen Discount
Hello Julie Ann,
We are glad to hear that you are satisfied with the mattress. All the more do we regret that the two fitted sheets do not meet your expectations and are causing you problems.
Of course, the fit should be correct and the material quality of the two sheets should not differ so much. We therefore kindly ask you to contact our customer service directly.
Please send an email with your order number to customer-service@matratzen.discount. Our team will be happy to look into the matter with you in more detail to find a suitable solution.
Your Matratzen Discount Team
Guten Tag Julie Ann,
es freut uns, dass Sie mit der Matratze zufrieden sind. Umso mehr bedauern wir, dass die beiden Spannbettlaken nicht Ihren Erwartungen entsprechen und Ihnen Probleme bereiten.
Dass die Passform nicht stimmt und die Materialqualität der beiden Laken so unterschiedlich ausfällt, sollte natürlich nicht sein. Wir bitten Sie daher, sich direkt an unseren Kundenservice zu wenden.
Schreiben Sie bitte eine E-Mail mit Ihrer Bestellnummer an customer-service@matratzen.discount. Unser Team schaut sich das Anliegen gerne genauer mit Ihnen an, um eine passende Lösung zu finden.
Ihr Team von Matratzen Discount
I purchased a mattress from you
I purchased a mattress from you, but it was missing some components. Furthermore, I selected a mattress with a height of 21 cm, yet the one I received is only 18 cm high.
22 October 2026
Reply from Matratzen Discount
Hello YOUSSIF MLLAD,
thank you for your review. We are sorry that your mattress did not arrive as you expected and that something seemed to be missing. After unpacking, a vacuum-packed mattress needs 48 to 72 hours to reach its full height, and the stated height includes the cover. It is best measured lying flat on a firm floor, with a straight board laid across it and the distance from its underside to the floor measured in the middle.
If the height is still lower after that, or a part is missing, you are welcome to write to us at customer-service@matratzen.discount with photos of the measurement, the label on the outer foil and what you received.
Kind regards
Your customer service of Mattress Discount
Absolutely Appalling Customer Service. Mattress Never Received and Still No Refund!
–
I ordered a mattress that was due to be delivered on 26 August 2026. Despite the company claiming it had been delivered, it was sent to a completely different location.
I NEVER RECEIVED THE MATTRESS.
Since then, I have repeatedly contacted the company requesting a refund. Rather than resolving the issue, they have continually made excuses and failed to take responsibility.
It is now two months later, and I am STILL waiting for my money back for a mattress I never received.
The customer service has been absolutely appalling. This entire experience has caused unnecessary stress, frustration and wasted time.
I WOULD NEVER PURCHASE FROM THIS COMPANY AGAIN. AVOID THE STRESS AND SHOP ELSEWHERE!
25 August 2026
Unprompted review
Reply from Matratzen Discount
Hello,
thank you for your review. We are sorry that your mattress did not reach you and that the matter is still not settled for you after such a long time; that is not how it should go. When a parcel shown as delivered has not arrived, we take it up with the carrier, and once the result is in, a new delivery or a refund follows. As we could not match your review to an order, please write to us at customer-service@matratzen.discount with your order number, so that we can help you.
Kind regards
Your customer service of Mattress Discount
The matress is very good quality and fits perfectly in my son's large single bed (90×200)
This was the only websit I found 90×200cm matress.the matress itself is very comfortable.
26 October 2026
Reply from Matratzen Discount
Hello Wahid,
Thank you so much for your great review!
We are thrilled that the 90x200 cm mattress fits perfectly into your son's bed and that he is sleeping so comfortably on it. We're glad you found what you were looking for with us.
We wish your son many more restful nights! 😴
Best regards,
your Matratzen Discount team
Hallo Wahid,
vielen Dank für deine tolle Bewertung!
Es freut uns riesig, dass die Matratze in 90x200 cm perfekt in das Bett deines Sohnes passt und er so bequem darauf schläft. Schön, dass du bei uns fündig geworden bist.
Wir wünschen deinem Sohn weiterhin viele erholsame Nächte! 😴
Viele Grüße
dein Team von Matratzen Discount
Reply from Matratzen Discount
Hello Sbarraud,
thank you very much for your great review! We are very glad that everything went so quickly and that you are satisfied. 😊
We hope you continue to enjoy your order!
Best regards,
your team at Matratzen Discount
Hallo Sbarraud,
vielen Dank für deine tolle Bewertung! Es freut uns sehr, dass alles so schnell geklappt hat und du zufrieden bist. 😊
Wir wünschen dir weiterhin viel Freude mit deiner Bestellung!
Viele Grüße
dein Team von Matratzen Discount
I did not receive my order personally
I did not receive my order personally; it wasn’t even brought to my door. It was left at the entrance of the apartment building, and I never received any notification that it had been delivered. I only discovered it had been delivered after checking the tracking number myself, and I then had to search for my package somewhere inside the building.
26 October 2026
Reply from Matratzen Discount
Hello Dzhaner Yaldaz,
thank you for your review. We are sorry that the delivery did not go as it should and that you had to look for your parcel in the building without being told it had arrived. Our parcels are delivered by GLS up to the first lockable door of a building, so delivery to the apartment door itself is not part of the service. After dispatch, GLS sends an e-mail with a tracking link, where you can follow the parcel and, depending on the shipment, choose delivery options such as another day or a nearby ParcelShop. We are glad your order reached you in the end and wish you many restful nights.
Kind regards
Your Mattress Discount customer service
All very good
26 October 2026
Reply from Matratzen Discount
Hello Tomasz,
Thank you very much for your great 5-star review! We are very pleased that you are completely satisfied with us. 😊
We hope you continue to enjoy your order!
Best regards,
your Matratzen Discount team
Hallo Tomasz,
vielen Dank für deine tolle 5-Sterne-Bewertung! Es freut uns sehr, dass du rundum zufrieden mit uns bist. 😊
Wir wünschen dir weiterhin viel Freude mit deiner Bestellung!
Viele Grüße
dein Team von Matratzen Discount
Reply from Matratzen Discount
Hello Gordana,
Thank you very much for your great 5-star review! 😊
We are very pleased to hear that everything went so smoothly from the order to the delivery. That's exactly how it should be!
We wish you a lot of joy with your new products and continued restful nights.
Best regards,
your Matratzen Discount team
Hallo Gordana,
vielen Dank für deine tolle 5-Sterne-Bewertung! 😊
Es freut uns sehr zu hören, dass von der Bestellung bis zur Lieferung alles so reibungslos geklappt hat. Genau so soll es sein!
Wir wünschen dir viel Freude mit deinen neuen Produkten und weiterhin erholsame Nächte.
Viele Grüße
dein Team von Matratzen Discount
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