Firstly, send emails in English or the clients language.. Luckily i understand German.. The product has been received, perfectly packed and im happy with the matrass. A good price. An extra update b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well I have ordered here before the products are good qaulity and a good price. It's fast delivery the only thing I hope can chance is that U can pick out a day for delivery. For the rest absolutely h... See more
The only mattress that I could find that had enough thickness at that price and was also comfortable, I definitely recommend
I have been satisfied with the service. One star minus - there is broken logic in the order with multiple positions. Also there were a delivery issues, it took around two weeks to deliver the the loc... See more
Company replied
Company details
Written by the company
Ihr discount Matratzen-Shop aus Deutschland. Designed in Germany, made in EU. Unsere Produkte werden in Deutschland entwickelt. Durch die enge Zusammenarbeit mit unseren Partnern in der EU können wir die Einhaltung der hohen Qualitätsstandards gewährleisten.
Contact info
Grebbener Str. 7, 52525, Heinsberg, Germany
- +49 2452-9285830
- customer-service@matratzen.discount
- matratzen.discount
4.2
Great
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a mattress that was supposed…
I ordered a mattress that was supposed to be here 3 weeks ago and it still hasn’t come.
13 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good quality matresses.
Delivery was in time. Matresses are of fine quality. I am happy to purchase these matresses.
20 August 2026
Reply from Matratzen Discount
Hello M.A. Abbasi,
thank you very much for your positive review! We are very pleased to hear that you are satisfied with the quality of our mattresses and the timely delivery.
We wish you many restful nights on your new mattresses!
Sleep well and sweet dreams! 🌙
Hallo M.A. Abbasi,
vielen Dank für deine positive Bewertung! Es freut uns sehr zu hören, dass du mit der Qualität unserer Matratzen und der pünktlichen Lieferung zufrieden bist.
Wir wünschen dir viele erholsame Nächte auf deinen neuen Matratzen!
Schlaf gut und träum süß! 🌙
Very good product. Second time I buy it. Excellent
Very good product. Second time I bought it.
25 August 2026
Reply from Matratzen Discount
Hello Nuno Alves,
thank you very much for your great feedback! 😊 We are very pleased to hear that you are satisfied with our product and that you have even bought it for the second time.
We wish you many good nights with your purchase and look forward to welcoming you back soon!
Sleep well and sweet dreams! 🌙
Hallo Nuno Alves,
vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass du mit unserem Produkt zufrieden bist und es sogar schon zum zweiten Mal gekauft hast.
Wir wünschen dir viele gute Nächte mit deinem Kauf und freuen uns, dich bald wieder bei uns begrüßen zu dürfen!
Schlaf gut und träum süß! 🌙
Very comfy and meet my expectations.
10 August 2026
Reply from Matratzen Discount
Hello GA,
thank you very much for your great review! 😊 We are very pleased to hear that you are satisfied with your purchase and that it meets your expectations. If you have any questions or need assistance, I am happy to help you.
We wish you many pleasant nights on your new mattress!
Best regards!
Hallo GA,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns sehr zu hören, dass du mit deinem Kauf zufrieden bist und er deine Erwartungen erfüllt. Wenn du Fragen hast oder Unterstützung benötigst, stehe ich dir gerne zur Verfügung.
Wir wünschen dir viele angenehme Nächte auf deiner neuen Matratze!
Liebe Grüße!
Nice and comfortable!!
10 August 2026
Reply from Matratzen Discount
Hello Dugganna Ralalage Bhanuka Madd,
thank you very much for your great review! 😊 We are very pleased to hear that you are satisfied with your mattress and find it nice and comfortable.
If you have any questions or need assistance, we are always here for you.
Best regards and sweet dreams! 🌙
Hallo Dugganna Ralalage Bhanuka Madd,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns sehr zu hören, dass du mit deiner Matratze zufrieden bist und sie als schön und bequem empfindest.
Wenn du Fragen hast oder Unterstützung benötigst, sind wir jederzeit für dich da.
Liebe Grüße und gute Träume! 🌙
Can recommend.
I have problem with my hipps but now I can finally slepp on my side again. Totally worth the money.😊
8 August 2026
Reply from Matratzen Discount
Hello Pernilla,
thank you very much for your great review! 😊 We are very pleased to hear that you can finally sleep comfortably on your side again and that our mattress is helping you with that.
We wish you a good night and sweet dreams!
Best regards!
Hallo Pernilla,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns sehr zu hören, dass du endlich wieder bequem auf deiner Seite schlafen kannst und dass unsere Matratze dir dabei hilft.
Wir wünschen dir weiterhin eine gute Nacht und süße Träume!
Liebe Grüße!
I purchased a mattress a month and a…
I purchased a mattress a month and a half ago and it hasn't arrived yet. The customer service doesn't reply to my emails either. Very disappointed.
19 August 2026
Unprompted review
I dislike the refund service.
4 August 2026
Reply from Matratzen Discount
Hello Nitya,
thank you for your feedback. We are sorry to hear that you are dissatisfied with our refund service. We would like to change that. Please send an email to our customer service at customer-service@matratzen.discount with your order number and a brief description of the problem so that we can find a solution together.
We wish you all the best!
Best regards 🌙
Hallo Nitya,
vielen Dank für dein Feedback. Es tut uns leid zu hören, dass du mit unserem Rückerstattungsservice unzufrieden bist. Wir möchten das gerne ändern. Bitte sende eine E-Mail an unseren Kundenservice unter customer-service@matratzen.discount mit deiner Bestellnummer und einer kurzen Beschreibung des Problems, damit wir gemeinsam eine Lösung finden können.
Wir wünschen dir alles Gute!
Liebe Grüße 🌙
Good products and delivery
1 August 2026
Reply from Matratzen Discount
Hello Susanne,
thank you very much for your positive feedback! We are very pleased that you are satisfied with our products and the delivery. 😊
We wish you many restful nights!
Best regards and sweet dreams! 🌙
Hallo Susanne,
vielen Dank für dein positives Feedback! Es freut uns sehr, dass du mit unseren Produkten und der Lieferung zufrieden bist. 😊
Wir wünschen dir viele erholsame Nächte!
Liebe Grüße und gute Träume! 🌙
fast and good
4 August 2026
Reply from Matratzen Discount
Hello Cornelia,
thank you very much for your review! We are glad that you are satisfied with our product. 😊
We wish you a good night and pleasant dreams! 🌙
Best regards!
Hallo Cornelia,
vielen Dank für deine Bewertung! Es freut uns, dass du mit unserem Produkt zufrieden bist. 😊
Wir wünschen dir eine gute Nacht und angenehme Träume! 🌙
Liebe Grüße!
Reply from Matratzen Discount
Hello L Monden,
thank you very much for your great feedback! 😊 We are very pleased to hear that you are satisfied with our service.
Best regards and sweet dreams! 🌙
Hallo L Monden,
vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass du mit unserem Service zufrieden bist.
Liebe Grüße und gute Träume! 🌙
It s very good .And I highly recommed…
It s very good .And I highly recommed it.Quality and price are perfect! And very fast delivery!Thank you!
30 July 2026
Reply from Matratzen Discount
Hello Dajana,
thank you very much for your great review! 😊 We are thrilled to hear that you are so satisfied with your new K16 cold foam mattress and find it very comfortable! It's great that the quality and price are perfect for you and that the delivery was so fast. Your recommendation means a lot to us!
We wish you many pleasant and relaxing nights on your new mattress!
Best regards and sweet dreams! 🌙
Hallo Dajana,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns riesig zu hören, dass du mit deiner neuen Kaltschaummatratze K16 so zufrieden bist und sie als sehr bequem empfindest! Es ist großartig, dass die Qualität und der Preis perfekt für dich sind und die Lieferung so schnell bei dir war. Deine Empfehlung bedeutet uns viel!
Wir wünschen dir viele angenehme und entspannte Nächte auf deiner neuen Matratze!
Liebe Grüße und gute Träume! 🌙
Reply from Matratzen Discount
Hello Suvi,
thank you very much for your review! 😊 We are glad that you are satisfied with the fast delivery and our products.
We wish you many restful nights on your new mattress!
Sleep well! 🌙
Hallo Suvi,
vielen Dank für deine Bewertung! 😊 Es freut uns, dass du mit der schnellen Lieferung und unseren Produkten zufrieden bist.
Wir wünschen dir viele erholsame Nächte auf deiner neuen Matratze!
Schlaf gut! 🌙
★ 0/5 — Avoid: faulty mattresses, no accountability, exhausting customer service
★ 0/5 — Avoid: faulty mattresses, no accountability, exhausting customer service
I ordered two Sleezzz Superior mattresses and regret it completely. Both arrived with damaged outer packaging, and once unpacked, both had a strong, persistent chemical/hospital-like odour and visible marks/staining. This wasn't a mild "new mattress smell" — it was bad enough that we couldn't sleep on them or use them normally in our home, and weeks later the smell still hasn't gone away.
What made this worse was dealing with their customer service. Every time I sent the photos they asked for, they came back with a new excuse to avoid taking responsibility — first dismissing the packaging damage, then questioning photos I'd already sent, then claiming a proper assessment couldn't be made, then telling me the smell was "normal" and I should just air the mattress out for days. When I asked for the mattresses to be collected, they refused to arrange a return label or cover any collection cost, repeatedly shifting the goalposts so they wouldn't have to pay for it. Throughout the whole process, the tone of their responses felt dismissive and unhelpful rather than genuinely trying to resolve the problem.
I've now spent weeks going back and forth, provided every piece of evidence requested, and I'm still stuck with two mattresses I can't use and no resolution. It has been a stressful, drawn-out experience over what should have been a straightforward faulty-goods complaint. I would not order from this company again and would strongly encourage others to think twice.
Order ref: MD1000947553
26 July 2026
Reply from Matratzen Discount
Hello Sasi,
thank you for your feedback. We are sorry to hear that the mattress arrived in poor condition and that you are dissatisfied with the packaging and handling. This should not happen, and we sincerely apologize for the inconvenience.
Please send us an email at customer-service@matratzen.discount with your order number so that we can resolve this as quickly as possible and find a solution. Your feedback is very important to us, and we are continuously working to improve our service.
Thank you for your patience, and we hope to resolve the situation to your satisfaction soon.
All the best to you!
Hallo Sasi,
vielen Dank für dein Feedback. Es tut uns leid zu hören, dass die Matratze in einem schlechten Zustand bei dir angekommen ist und dass du mit der Verpackung und Handhabung unzufrieden bist. Das sollte nicht passieren, und wir möchten uns aufrichtig für die Unannehmlichkeiten entschuldigen.
Bitte sende uns eine E-Mail an customer-service@matratzen.discount mit deiner Bestellnummer, damit wir das schnellstmöglich klären und eine Lösung finden können. Dein Feedback ist uns sehr wichtig, und wir arbeiten kontinuierlich daran, unseren Service zu verbessern.
Wir danken dir für deine Geduld und hoffen, dass wir die Situation bald zu deiner Zufriedenheit lösen können.
Alles Gute für dich!
Reply from Matratzen Discount
Hello Paulius,
thank you very much for your great reviews! We are very pleased to hear that you are so satisfied with your new mattress and that you recommend it. Your words that the mattress is simply "so good" really make us happy! We are also glad that you like the Sleezzz Vital mattress protector and that you would recommend this product as well. Your satisfaction means a lot to us and motivates us to continue to give our best.
We wish you many restful nights and a pleasant sleep!
Sleep well and sweet dreams! 🌙
Hallo Paulius,
vielen Dank für deine großartigen Bewertungen! Es freut uns sehr zu hören, dass du mit deiner neuen Matratze so zufrieden bist und sie weiterempfiehlst. Deine Worte, dass die Matratze einfach „so gut“ ist, machen uns wirklich glücklich! Ebenso freut es uns, dass der Sleezzz Vital Matratzenschutz dir gut gefällt und du auch dieses Produkt empfehlen würdest. Deine Zufriedenheit bedeutet uns viel und motiviert uns, weiterhin unser Bestes zu geben.
Wir wünschen dir viele erholsame Nächte und einen angenehmen Schlaf!
Schlaf gut und träum süß! 🌙
Nice prices and fast and cheap delivery
25 July 2026
Reply from Matratzen Discount
Hello Han,
thank you for your great review! 😊 We are glad that you are satisfied with our prices and the fast delivery.
We wish you a good night and much joy with your new product!
Best regards and sweet dreams! 🌙
Hallo Han,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns, dass du mit unseren Preisen und der schnellen Lieferung zufrieden bist.
Wir wünschen dir eine gute Nacht und viel Freude mit deinem neuen Produkt!
Liebe Grüße und gute Träume! 🌙
Reply from Matratzen Discount
Hello Saija,
thank you very much for your great review! We are very pleased to hear that you are so satisfied with your new K16. 😊 It is fantastic that you also highlight the easy ordering and the quick findability of the products. We place great importance on you finding exactly what you are looking for and that the entire process is as uncomplicated as possible for you.
If you have any questions or need support, we are always here for you. We wish you many relaxing nights on your mattress!
Sleep well and sweet dreams! 🌙
Hallo Saija,
vielen Dank für deine großartige Bewertung! Es freut uns sehr zu hören, dass du mit deiner neuen K16 so zufrieden bist. 😊 Es ist fantastisch, dass du auch die einfache Bestellung und die schnelle Auffindbarkeit der Produkte hervorhebst. Wir legen großen Wert darauf, dass du genau das findest, was du suchst, und dass der gesamte Prozess für dich so unkompliziert wie möglich ist.
Wenn du Fragen hast oder Unterstützung benötigst, stehen wir dir jederzeit zur Verfügung. Wir wünschen dir viele entspannte Nächte auf deiner Matratze!
Schlaf gut und träum süß! 🌙
Easy ordering with a great price and…
Easy ordering with a great price and quick delivery. The mattress was exactly as described. I am a happy customer.
21 July 2026
Reply from Matratzen Discount
Hello John,
thank you very much for your great review! 😊 We are very pleased to hear that you are satisfied with the ordering process and the delivery. If you have any questions or need assistance in the future, we are happy to help.
We wish you a good night with your new product!
Sleep well and sweet dreams! 🌙
Hallo John,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns sehr zu hören, dass du mit dem Bestellprozess und der Lieferung zufrieden bist. Wenn du in Zukunft noch Fragen hast oder Hilfe benötigst, stehen wir dir gerne zur Verfügung.
Wir wünschen dir eine gute Nacht auf deinem neuen Produkt!
Schlaf gut und träum süß! 🌙
Don't waste your time!
Ordered on 24th July and delivery was due today 3rd August so I took the day off work. By lunchtime I checked the link and it had changed now stating TEN DAYS later! Now due 12th August.Absolutely ridiculous. I'm trying to cancel but getting no response. Don't waste your time or money.
3 August 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.