I have been satisfied with the service. One star minus - there is broken logic in the order with multiple positions. Also there were a delivery issues, it took around two weeks to deliver the the loc... See more
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We have had a great experience with this company and have shopped here several times. The products are always top quality and meet our expectations every single time. Shipping to Denmark is fast... See more
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The mattress is very comfortable, and I’ve been sleeping really well every night since I got it for almost a year now. Delivery was very fast, and I really appreciated that it was brought right to m... See more
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Was looking to replace a European size mattress topper that was originally from IKEA but which is not sold at IKEA any more. This is a great site to get European sizes and the mattress I bought is gre... See more
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Company details
Written by the company
Ihr discount Matratzen-Shop aus Deutschland. Designed in Germany, made in EU. Unsere Produkte werden in Deutschland entwickelt. Durch die enge Zusammenarbeit mit unseren Partnern in der EU können wir die Einhaltung der hohen Qualitätsstandards gewährleisten.
Contact info
Grebbener Str. 7, 52525, Heinsberg, Germany
- +49 2452-9285830
- customer-service@matratzen.discount
- matratzen.discount
4.2
Great
14K reviews
Asks customers to review
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9 WEEKS - NO DELIVERY, no communication
I placed an order for a mattress topper at the end of January. By the end of March, NEARLY 9 WEEKS LATER, the item had still not been dispatched. The delivery date shown during the ordering process influenced my decision to purchase, which makes this situation even worse.
What is particularly unacceptable is that after the initially indicated delivery date passed, no one contacted me. At no point did customer service reach out proactively; I had to chase them myself every single time for updates. Each time I was given vague responses and new promises that the item would be shipped “soon”, which never happened.
Even more concerning, the product is still shown as available to order on the website, despite clearly not being in stock. This is misleading and wastes customers’ time. The company could have simply informed me that the item was unavailable and cancelled the order right away. Instead, I lost almost 2 MONTHS waiting and dealing with this situation.
After repeated delays, lack of communication, and misleading information, I could no longer wait and cancelled the order myself. I would not buy from this company NEVER again.
If you value your time and peace of mind, I strongly advise ordering elsewhere.
18 March 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Matratzen Discount
Hello Joseph,
thank you very much for your positive review! 😊 We are very pleased to hear that you are satisfied with our service. If you have any questions or requests in the future, we are always here to help.
Best regards and sweet dreams! 🌙
Hallo Joseph,
vielen Dank für deine positive Bewertung! 😊 Es freut uns sehr zu hören, dass du mit unserem Service zufrieden bist. Solltest du in Zukunft Fragen oder Wünsche haben, stehen wir dir jederzeit gerne zur Verfügung.
Liebe Grüße und gute Träume! 🌙
AVOID!!!!
I wish I read the reviews before buying from this company! 😭Unfortunately I have to give at least 1 star, if I could I would not even do that! Ordered the mattresses and they are the wrong size - by the way deliver to the UK took 6 working days!
Contacted the company who advised that we would have to send it back on our own money within 14 days! There is no shipping company that takes mattresses this size from UK to Germany unless I pay 3 times of the price of the mattress. So now I am out of pocket by almost £200 and no way to return! The customer service is AWFUL TRULY AWFUL! The best part is - now 1 MONTH DOWN THE LINE GLS sent us a letter demanding £52 custom fees! When we bought the mattresses there was no mentioning of this (nowhere obvious)! Neither before delivery or at delivery when I could have refused this, but a month later! When I contacted the company, they just said - "The shipping conditions are accessible with exactly two clicks and are in no way hidden. On the bottom it is noted, that there are possible custom fees in UK, Norway and Switzerland.
As the UK is not part of the EU, custom fees should be common when ordering in Germany (for example).
Why exactly you received the invoice from GLS that late, we cannot say." - basically called me stupid after being ignorant and unhelpful! I checked, it was indeed mentioned in the small print on page 43... thanks!
All I can say AVOID AVOID AVOID!!!! By the way the mattress is awful!
7 April 2026
Unprompted review
Reply from Matratzen Discount
Hello Anna,
we are sorry to hear that you are dissatisfied. We can understand how frustrating this situation is for you.
What do you mean the mattresses are the wrong size? Did you order the wrong size or did we deliver the wrong size? That is an important distinction. If we sent the wrong one, meaning it was our mistake, the return should have actually been free. If you ordered incorrectly, then unfortunately, the return costs must be borne by you. You can see from the prices why.
Custom fees unfortunately apply when importing items from the EU to GB. We wish you hadn't left the EU, it just makes life harder for all of us :(
The shipping conditions are actually just 2 clicks away and are not 43 pages long. Here: https://matratzen.discount/en-gb/epc/s/shop/en/service/shipping-conditions
It is stated in the fifth of five sentences and is underlined.
It also states that delivery to GB takes 3-4 working days. Admittedly, it took 2 days longer for you, sorry for that, there must have been some delay along the way.
Best regards! 🌙
Hallo Anna,
es tut uns leid zu hören, dass du unzufrieden bist. Wir können gut nachvollziehen, wie frustrierend diese Situation für dich ist.
Was heißt die Matratzen sind die falsche Größe? Hast du die falsche Größe bestellt oder haben wir die falsche Größe geliefert? Das ist ein wichtiger Unterschied. Wenn wir die falsche gesendet haben, es also unser Fehler ist, hätte die Rücksendung eigentlich kostenlos sein müssen. Wenn du selbst falsch bestellt hast, dann ist es leider in der Tat so, dass die Rücksendekosten selbst getragen werden müssen. Du siehst ja anhand der Preise, warum.
Zollgebühren fallen leider an, wenn man Sachen von der EU nach GB importiert. Wir wünschten, ihr wärt nicht aus der EU ausgetreten, das macht uns allen nur das Leben schwerer :(
Die Versandbedingungen sind übrigens tatsächlich exakt 2 Klicks entfernt und sind keine 43 Seiten lang. Hier: https://matratzen.discount/en-gb/epc/s/shop/en/service/shipping-conditions
Es steht im fünften von fünf Sätzen und ist unterstrichen.
Da steht übrigens auch, dass die Lieferung nach GB 3-4 Werktage dauert. Zugegeben, bei dir hat es 2 Tage länger gedauert, sorry dafür, da gab es unterwegs wohl irgendeine Verspätung.
Liebe Grüße! 🌙
I am very disappointed with my…
I am very disappointed with my experience.
I placed an order and tried to use a discount code, but it did not work during checkout. When I contacted customer service afterward, they refused to apply the discount to my existing order and instead only offered a voucher for a future purchase, which does not really solve the issue.
On top of that, I still have not received my topper mattress, even though quite a long time (14/4) has passed since I placed the order. At this point, I am left with the feeling that customer service is not interested in finding a fair solution, only in avoiding responsibility.
Very frustrating experience. I expected much better service, clearer communication, and faster delivery.
I hope the company will finally respond properly and resolve this.
26 April 2026
Unprompted review
Reply from Matratzen Discount
Hello Kristian,
thank you for your feedback. We are sorry to hear that you had issues with your discount code and that your order has not yet arrived.
I believe there are currently general delivery difficulties with our supplier regarding the toppers, but I do not know any exact details. Customer service can certainly provide more information about this :)
I am sorry that you had such a bad experience.
Best regards and sweet dreams! 🌙
Hallo Kristian,
vielen Dank für dein Feedback. Es tut uns leid zu hören, dass du Probleme mit deinem Rabattcode hattest und deine Bestellung noch nicht angekommen ist.
Ich glaube bei den Toppern gibt es grade generell Lieferschwierigkeiten von unserem Lieferanten, aber ich kenne keine genauen Details. Der Kundenservice kann dazu sicher mehr sagen :)
Es tut mir leid dass du so eine schlechte Erfahrung gemacht hast.
Liebe Grüße und gute Träume! 🌙
Reply from Matratzen Discount
Hello Andrew,
thank you very much for your great review! 😊 We are very pleased to hear that you are satisfied with our quick and easy service as well as the product information.
We wish you a good night on your new mattress!
Best regards and sweet dreams! 🌙
Hallo Andrew,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns sehr zu hören, dass du mit unserem schnellen und einfachen Service sowie den Produktinformationen zufrieden bist.
Wir wünschen dir eine gute Nacht auf deiner neuen Matratze!
Liebe Grüße und gute Träume! 🌙
Reply from Matratzen Discount
Hello Jaydeep,
thank you very much for your positive review! 😊 We are very pleased to hear that you are satisfied with the product and the timely delivery.
We wish you many restful nights on your new mattress!
Sleep well and sweet dreams! 🌙
Hallo Jaydeep,
vielen Dank für deine positive Bewertung! 😊 Es freut uns sehr zu hören, dass du mit dem Produkt und der pünktlichen Lieferung zufrieden bist.
Wir wünschen dir viele erholsame Nächte auf deiner neuen Matratze!
Schlaf gut und träum süß! 🌙
Reply from Matratzen Discount
Hello Irena,
thank you very much for your great review! We are very pleased to hear that you are satisfied with the quick ordering and delivery.
We wish you much joy with your new product!
Best regards and sweet dreams! 🌙
Hallo Irena,
vielen Dank für deine tolle Bewertung! Es freut uns sehr zu hören, dass du mit der schnellen Bestellung und Lieferung zufrieden bist.
Wir wünschen dir viel Freude mit deinem neuen Produkt!
Liebe Grüße und gute Träume! 🌙
Arrived on time and was well wrapped
Arrived on time and was well wrapped. After unfolding for 48 hours, mattresses were just as expected, very good price too.
11 April 2026
Reply from Matratzen Discount
Hello Gary,
thank you very much for your great and positive feedback! 😊 We are really pleased to hear that the mattresses arrived on time and well wrapped. It is very important to us that our customers are satisfied with our products, and it is wonderful to know that you are also happy with the price of our CloudComfort Premium cold foam mattress. We wish you and your guests many restful nights on your new mattresses so that you can enjoy the best possible sleep quality.
Sleep well and sweet dreams! 🌙
Hallo Gary,
vielen Dank für dein tolles und positives Feedback! 😊 Es freut uns wirklich sehr zu hören, dass die Matratzen pünktlich und gut verpackt bei dir angekommen sind. Es ist uns ein großes Anliegen, dass unsere Kunden mit unseren Produkten zufrieden sind, und es ist wunderbar zu wissen, dass du mit dem Preis unserer Kaltschaummatratze CloudComfort Premium ebenfalls zufrieden bist. Wir wünschen dir und deinen Gästen viele erholsame Nächte auf deinen neuen Matratzen, damit ihr die bestmögliche Schlafqualität genießen könnt.
Schlaf gut und träum süß! 🌙
Communication was terrible
Product was very good. BUT the customer care was terrible. The lady sounded disrespectful in email communication. And NO, they don't deliver on the time they mentioned on the website. It's called "lie".
13 April 2026
Unprompted review
Reply from Matratzen Discount
Hello Esrat,
thank you for your feedback. We are glad that you are satisfied with the product. We are sorry to hear that you were dissatisfied with our customer service. We apologize for the impression you received.
We wish you all the best!
Hallo Esrat,
vielen Dank für dein Feedback. Es freut uns, dass du mit dem Produkt zufrieden bist. Es tut uns leid zu hören, dass du mit unserem Kundenservice unzufrieden warst. Wir löchten uns für den Eindruck entschuldigen, den du erhalten hast.
Wir wünschen dir alles Gute!
Reply from Matratzen Discount
Hello Louisa,
thank you for your review! 😊 We are glad to hear that you are satisfied with the mattress. We understand that it is a bit softer than expected. If you have any questions or need assistance, we are here for you.
We wish you a good night on your new mattress!
Best regards and sweet dreams! 🌙
Hallo Louisa,
vielen Dank für deine Bewertung! 😊 Es freut uns zu hören, dass du mit der Matratze zufrieden bist. Wir verstehen, dass sie etwas weicher ist als erwartet. Falls du Fragen hast oder Unterstützung benötigst, sind wir gerne für dich da.
Wir wünschen dir eine gute Nacht auf deiner neuen Matratze!
Liebe Grüße und gute Träume! 🌙
Very happy
Ordered from Greece and didn't expect great service from abroad but both the matress and the delivery were amazing. Posted quickly and I love the matress,great quality. 👍
24 November 2025
Reply from Matratzen Discount
Hello Angeliki,
thank you very much for your wonderful feedback and the great review! 😊 We are extremely pleased to hear that you are so satisfied with the Supportho Premium cold foam mattress and that it fits perfectly in your bed. We place great value on providing our international customers with the best possible service, and it is nice to know that we were able to bring you joy with the fast delivery and the high quality of the mattress.
We wish you many restful and relaxing nights on your new mattress! May it provide you with the comfort and support you desire, so that you can wake up refreshed and full of energy every morning.
Best regards and sweet dreams! 🌙
Hallo Angeliki,
vielen Dank für deine wunderbare Rückmeldung und die tolle Bewertung! 😊 Es freut uns ungemein zu hören, dass du mit der Kaltschaummatratze Supportho Premium so zufrieden bist und dass sie perfekt in dein Bett passt. Wir legen großen Wert darauf, unseren internationalen Kunden den bestmöglichen Service zu bieten, und es ist schön zu wissen, dass wir dir mit der schnellen Lieferung und der hohen Qualität der Matratze eine Freude bereiten konnten.
Wir wünschen dir viele erholsame und entspannte Nächte auf deiner neuen Matratze! Möge sie dir den Komfort und die Unterstützung bieten, die du dir wünschst, damit du jeden Morgen erfrischt und voller Energie aufwachen kannst.
Liebe Grüße und gute Träume! 🌙
A very good madras to a Great price
7 April 2026
Reply from Matratzen Discount
Hello Roger,
thank you very much for your great review! 😊 We are very pleased that you are satisfied with your new mattress and find the price to be good.
We wish you many restful nights!
Sleep well and sweet dreams! 🌙
Hallo Roger,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns sehr, dass du mit deiner neuen Matratze zufrieden bist und den Preis als gut empfindest.
Wir wünschen dir viele erholsame Nächte!
Schlaf gut und träum süß! 🌙
The worst service I've ever…
The worst service I've ever encountered. The store doesn't provide accurate order tracking information.
5 April 2026
Reply from Matratzen Discount
Hello Myla,
thank you for your feedback. We are sorry to hear that you are dissatisfied with our service and had issues with order tracking. We want to ensure that you receive the information you need. Please check your emails again for the tracking link in the shipping confirmation.
If you cannot find the link or continue to have difficulties, please contact our customer service at customer-service@matratzen.discount with your order number. We are happy to assist you.
We hope you can enjoy many relaxing nights on your new mattress soon! 🌙
Hallo Myla,
vielen Dank für dein Feedback. Es tut uns leid zu hören, dass du mit unserem Service unzufrieden bist und Probleme mit der Bestellverfolgung hattest. Wir möchten sicherstellen, dass du die Informationen erhältst, die du benötigst. Bitte überprüfe noch einmal deine E-Mails auf den Link zur Sendungsverfolgung in der Versandbestätigung.
Solltest du den Link nicht finden oder weiterhin Schwierigkeiten haben, kontaktiere bitte unseren Kundenservice unter customer-service@matratzen.discount mit deiner Bestellnummer. Wir helfen dir gerne weiter.
Wir hoffen, dass du bald viele entspannte Nächte auf deiner neuen Matratze verbringen kannst! 🌙
Good value mattress dispatched quickly.
Good value mattress dispatched quickly.
Excellent communication.
6 April 2026
Reply from Matratzen Discount
Hello Helen,
thank you very much for your great review and the 5 stars! 😊 We are really pleased to hear that you are so satisfied with the value for money and the quick dispatch of your new ergonomic pocket spring mattress Sleezzz Premium. It is wonderful that you find the mattress to be the perfect combination of value and comfort.
We wish you many restful nights on your new mattress and hope it provides you with the best sleep you desire!
Best regards and sleep well! 🌙
Hallo Helen,
vielen Dank für deine großartige Bewertung und die 5 Sterne! 😊 Es freut uns wirklich sehr zu hören, dass du mit dem Preis-Leistungs-Verhältnis und dem schnellen Versand deiner neuen ergonomischen Taschenfederkernmatratze Sleezzz Premium so zufrieden bist. Es ist wunderbar, dass du die Matratze als perfekte Kombination aus Wert und Komfort empfindest.
Wir wünschen dir viele erholsame Nächte auf deiner neuen Matratze und hoffen, dass sie dir den besten Schlaf bietet, den du dir wünschst!
Liebe Grüße und schlaf gut! 🌙
Never anything again from this company
We ordered a mattress from here because of the 2 day shipping on the 20th of march, we did not receive it as of yet(it is the 20th of April) Contacted them they answered some bs once than never again. As I see it happened before to others, definitely not recommended!
20 April 2026
Unprompted review
Reply from Matratzen Discount
Hello Tamás Nagy,
thank you for your feedback. We are sorry to hear that your mattress has not yet arrived and that our customer service could not assist you. Some time has passed since then. How is the situation now? Has the mattress arrived at your place?
I would appreciate a brief update. If it still hasn't arrived, please send us your order number at customer-service@matratzen.discount so we can resolve the issue as quickly as possible.
We want to ensure that you receive the support you need. If the mattress has arrived, we would appreciate it if you could update your review.
Thank you for your understanding!
Best regards!
Hallo Tamás Nagy,
vielen Dank für dein Feedback. Es tut uns leid zu hören, dass deine Matratze noch nicht angekommen ist und dass unser Kundenservice dir nicht weiterhelfen konnte. Inzwischen ist ja etwas Zeit vergangen. Wie sieht es denn aktuell aus? Ist die Matratze mittlerweile bei dir eingetroffen?
Ich würde mich über ein kurzes Update freuen. Falls sie immer noch nicht angekommen ist, sende uns bitte deine Bestellnummer an customer-service@matratzen.discount, damit wir das Problem schnellstmöglich klären können.
Wir möchten sicherstellen, dass du die Unterstützung erhältst, die du benötigst. Wenn die Matratze inzwischen angekommen ist, würden wir uns freuen, wenn du deine Bewertung aktualisieren könntest.
Vielen Dank für dein Verständnis!
Liebe Grüße!
Great and reliable dealer
Great and reliable dealer. The products are of Super good quality. Easy to order and user friendly service. The next time I buy a madras it will be at the Matratzen Discount. Very positive experience. 🌞
12 April 2026
Reply from Matratzen Discount
Hello Jan,
thank you very much for your wonderful review! 😊 We are really pleased to hear that you are so satisfied with the quality of your two new mattresses, Sleezzz Superior and K10 mattress. Your positive feedback motivates us to continue doing our best to provide our customers with an excellent sleeping experience.
We wish you many restful and relaxing nights on your new mattress! Sleep well and sweet dreams! 🌙
We look forward to welcoming you back for your next mattress purchase.
Hallo Jan,
vielen Dank für deine wunderbare Bewertung! 😊 Es freut uns wirklich sehr zu hören, dass du mit der Qualität deiner beiden neuen Matratzen Sleezzz Superior und K10 Matratze so zufrieden bist. Deine positiven Rückmeldungen motivieren uns, weiterhin unser Bestes zu geben, um unseren Kunden ein hervorragendes Schlaferlebnis zu bieten.
Wir wünschen dir viele erholsame und entspannte Nächte auf deiner neuen Matratze! Schlaf gut und träum süß! 🌙
Wir freuen uns darauf, dich beim nächsten Matratzenkauf wieder bei uns begrüßen zu dürfen.
The worst company to ever buy from
The worst company to ever buy from. I placed my order on the 30th of March and only received my order on the 15th of April.
I asked to cancel my order and they said that I cant at the moment but I can refuse delivery.
When GLS finally delivered the mattress my wife refused to accept the package and the delivery man went crazy at her, even though she gave birth couple of months ago. Now they making me pay to return the mattress even though they were late 2 weeks. Never buying again from.
17 April 2026
Unprompted review
No product and no communication
I ordered a mattress from Matratzen Discount almost two months ago, and I have still not received anything – not even an order confirmation.
The payment was taken from my account immediately, but there has been no communication since. I have contacted them twice by email and have not received any response.
This is very frustrating and unprofessional. I would not recommend ordering from this company.
30 March 2026
Unprompted review
Reply from Matratzen Discount
Hello Ibrahim,
we are very sorry to hear that you have not yet received your order and have not received an order confirmation. This definitely does not meet our standard.
Please send us your order number directly at customer-service@matratzen.discount so that we can resolve the issue as quickly as possible. Please note that our no-reply addresses are not suitable for replies, and emails with too many attachments may not be delivered. Also, make sure that our email address actually ends with "@matratzen.discount" without additional endings like .de or .com.
In our experience, our responses sometimes end up in the spam folder, so it would be helpful to check that as well.
We apologize for the inconvenience and hope to assist you soon.
Hallo Ibrahim,
es tut uns sehr leid zu hören, dass du deine Bestellung noch nicht erhalten hast und keine Bestellbestätigung erhalten hast. Das entspricht definitiv nicht unserem Standard.
Bitte sende uns deine Bestellnummer direkt an customer-service@matratzen.discount, damit wir das Problem schnellstmöglich klären können. Beachte bitte, dass unsere no-reply-Adressen nicht für Antworten geeignet sind und Mails mit zu vielen Anhängen möglicherweise nicht zugestellt werden. Achte auch darauf, dass unsere E-Mail-Adresse tatsächlich mit "@matratzen.discount" endet, ohne zusätzliche Endungen wie .de oder .com.
Erfahrungsgemäß landen unsere Antworten manchmal im Spam-Ordner, daher wäre es hilfreich, diesen ebenfalls zu überprüfen.
Wir entschuldigen uns für die Unannehmlichkeiten und hoffen, dass wir dir bald weiterhelfen können.
Reply from Matratzen Discount
Hello Pentti,
thank you for your feedback. I'm sorry to hear that an item was missing from your delivery. Some time has passed since then. How is it going now? Has the missing item arrived?
I would appreciate a quick update. If it still hasn't arrived, please send your order number (MD number) to customer-service@matratzen.discount so we can resolve this as quickly as possible.
If the product has arrived, it would be great if you could update your review. We want to ensure that you are satisfied with our service.
I hope the issue gets resolved soon and that you enjoy your purchase!
Best regards!
Hallo Pentti,
vielen Dank für dein Feedback. Es tut mir leid zu hören, dass ein Artikel in deiner Lieferung gefehlt hat. Inzwischen ist ja etwas Zeit vergangen. Wie sieht es denn mittlerweile aus? Ist der fehlende Artikel bei dir angekommen?
Ich würde mich über ein kurzes Update freuen. Falls er immer noch nicht angekommen ist, sende bitte deine Bestellnummer (MD-Nummer) an customer-service@matratzen.discount, damit wir das schnellstmöglich klären können.
Sollte das Produkt inzwischen bei dir sein, wäre es großartig, wenn du deine Bewertung aktualisieren könntest. Wir möchten sicherstellen, dass du mit unserem Service zufrieden bist.
Ich hoffe, dass sich das Problem bald klärt und du viel Freude mit deinem Einkauf hast!
Liebe Grüße!
Dishonest return policy
Basically i lost my money becouse they hide in pourpose which products are available for refund
They claim you have 30 nights sleep over products for refund except for higyenic labeled exceptions ones which they dont specify on the products they sell. Once the package arrives if you dont realize about the label in the corner and you open the package you lost every possible refund. Shipping cost also has to be paid by you so even if you saw the label and dont want to open it you will have to pay to send it for a refund becouse they didnt said you dont have a refund in this product webpage if you open it.
14 April 2026
Unprompted review
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