MasterCubeStore Reviews 5,280

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 4 out of 5 stars

It's very nice to have a cubing store without ridiculous shipping costs to Europe. The only shame is that the range of items sold is a fair bit smaller compared to the US-based stores, but for less sp... See more

Rated 5 out of 5 stars

I ordered some cubes and accidentally ordered something out of stock which was completely my own fault. When I noticed this I contacted them asking if the cubes could be removed from my order or repla... See more

Rated 5 out of 5 stars

Delivery time isn't great but choices, prices and gifts are awesome so I wouldn't buy somewhere else

Rated 5 out of 5 stars

I received a hand-written note to explain I got 1 free cube upgrade on top of the 4 cubes I ordered. This felt very personal. I showed it to my wife and she said 'wauw you don't have this situation... See more

Company details

  1. Toy Store
  2. Children's Toys Store
  3. Hobby Store

Written by the company

Welcome to MasterCubeStore, home to Europe’s largest selection of cubes, speedcubes, and other exciting puzzles and challenges, all at competitive prices! With brands like Rubik’s, Gan, MoYu, and many, many more. We offer a wide array of games, for every enthusiast, whether you’re a competitive speedcuber, a casual puzzle solver, or just looking for a fun mental workout, we’ve got something for everyone! Our collection features a wide range of IQ puzzles and brain-teasers, perfect for both beginners and seasoned pros. At MasterCubeStore, we’re committed to providing exceptional customer service, fast delivery, and a seamless shopping experience. With over 175,000 satisfied customers and a passion for puzzling, we’ve become the go-to store for cubers and intellectuals across Europe. Have questions or need assistance? Our support team is here to help -Just reach out!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(5,280)

662 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The promo code with free cube didn’t work as expected

Hi, I noticed the free cube promised to come with the next purchase was not on the item list. I sent a message to customer service but haven’t received any reply. I wonder why and what I can do next.

28 December 2023
Unprompted review
MasterCubeStore logo

Reply from MasterCubeStore

Hello Jun

Thank you for reaching out!

Some gift codes or offers cannot be combined with others, which might explain why the free cube wasn’t added to your order. We kindly recommend checking the specific terms and conditions of the offer, as they can vary.

Best Regards
Benjamin F.
MasterCubeStore Support

Rated 5 out of 5 stars

Excellent !

Excellent communication with the sellers, serious and very professional.
The products arrived very quickly and perfectly matched the description.
I recommend this site to everyone!

14 December 2023
Unprompted review
Rated 1 out of 5 stars

Terrible service, never again

Dreadful experience, never again. I placed an order based on the promise of a promotional item, which was not included. They say it is not in stock, but the promotion made no mention of "while stocks last" or anything like that. They accepted and shipped the order without confirming that I wanted it without the promotional item. Their replies are evasive and inflexible, terrible customer service.

30 November 2023
Unprompted review
MasterCubeStore logo

Reply from MasterCubeStore

Hello Andreas,

Thank you for your message.

As you chose not to provide the necessary details, I’m unable to verify the case or assist further.

Best Regards
MasterCubeStore Support

Rated 5 out of 5 stars

Best of the best

Sistem od ordering and delivering si really amazing. For me, it is THE BEST way to secure old costumers to stay and invite new costumers to start using your website.
Thanks for that.

6 November 2023
Unprompted review
Rated 2 out of 5 stars

Wrong shipping costs

The webpage stated clearly, that shipping is free for my country and the amount spent. However there where shipping costs added.
I also mentioned this in the comment field, but no feedback. Very disappoiting ;-(

1 November 2023
Unprompted review
MasterCubeStore logo

Reply from MasterCubeStore

Hello Christopher,

Thank you for your message.

As you chose not to provide the necessary details, I’m unable to verify the case or assist further.

Best Regards
MasterCubeStore Support

Rated 5 out of 5 stars

I was completely satisfied

I was completely satisfied. The product I ordered (a gigaminx) arrived quickly, and its quality was excellent. They included a free 3x3 cube as a gift. I happy with it. Its quality is fine, not the best, but it was free, so I cannot complain :)
I will definitely shop at this webshop in the future.

19 October 2023
Unprompted review

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