Mary Tanks Reviews 

Easy communication and fast response

Sizing/fit was wrong but customer service very prompt with reply and help. Awaiting replacement tanks

This company is a scam. The tops that arrived were nothing like the advertising. Their sizing chart is a joke. I ordered different sizes and they were all the same size when they arrived - far too small. All the eges on the tops were unfinished. If you look at their marketing you can see that the edges on some are finished and on others you can't tell.
Also notice that there are no largely busted women in their marketing photos.
Their marketing says the inserts are attached and won't come out when you machine wash the tops. This isn't true. On all three of the tops the inserts were not sewn in and they were a mess after I washed them.
I contacted the company and sent them photos. They agreed it wasn't right and something needed to be done about it so it was referred up the chain. I needed to follow up after about 2 weeks waiting.
When I was very clear I didn't want an exchange, I wanted a refund they offered me 20% and that I could keep the tops. In fact there isn't anywhere you can return the tops to, they don't want you to send them back. The tops are sent out by a fulfilment partner and there is no return address to send them back.
I kept insisting on a refund and they increased it to 25% and then 30%.
When I told them the goods had a major fault because they weren' what was advertised and according to Australian consumer law I was entitled to a full refund and they were breaking the law by not complying they did repay me 100%
And a week later they offered me a $25 voucher to spend on more tanks if I reviewed their products....

Their email marketing looks like they are a local company that we should be supporting because they are working so hard and love us all so much. I don't think any of it is true.

I was amazed by the prompt reply I had to my request for a replacement of my order. The garments were too small and my email was answered immediately.
A replacement was discussed and I was happy to pay the postal charges required.
I look forward to wearing my tanks when they arrive because they look comfortable and so easy to wear.

The customer service has been excellent and you are very prompt to respond.

Very quick and professional response to my enquiry , thank you

The garments are very well made, no edging on them, so no showing on your clothes.
Staff are quick with responses to any queries, and helpful.

This product is truly inferior, the fabric is sheer, shiny and cheaply made, there's no edging with very little bust support. I'm a size 12 and ordered a L in white. Completely different from the images shown on marketing footage.
They offered 30% refund initially, then 50% when I expressed my dissatisfaction.
DO NOT PURCHASE THIS PRODUCT !

You must hand pick your staff and run them through a kindness indicator!
In my case it was 10 out of 10 and it's so nice to have pleasant dealings with another human being.
Keep on keeping on!

Great customer service, they could not have been more helpful and responsive.

I gave a review not expecting a response, but the Mary's Tanks team reached out to acknowledge my thoughts. Much appreciated

Bra replacement cami works very well for daily wear and feels easy to move around in.

I haven't bought yet, but I'm really pleased to have had my questions answered with such attention to accuracy. I am going to buy now that my enquiry has been treated with such excellent attention. Thank you Shan and Alex

I ordered two tanks, one size larger as suggested, however, when they came yesterday after 2weeks or so, they were too big. The fabric is thinner than expected and looks different from the website but hopefully will be ok.
I emailed the company today and ordered 2 a size smaller. I can keep the others and pay the shipping for the replacement sized ones. Very prompt and positive response. Hoping these next ones will be suitable.

I cannot fault Mary Tanks for so much care and help given to customers.

Customer service Is excellent. Sizing is small. I am 16E and XL was way too small. Contacted them and they offered replacements straight away 🙂

Customer service is fantastic. My request for a replacement size was met quickly.

Prompt attention to my problem with sizing. Easy flow of emails to fix the problem. Great service

The clear intent of staff to solve a problem and prove how good the tanks are. It was important that any problem was cleared

Comfort shaper tank fits nicely under jackets and gives a neat appearance without bulky layers.