The tanks are obviously made for the Asian market and 12 D is classed as large but still bears no correlation to bust size. In Australia a 12D correlated to a 34 inch bust. However, when I contact... See more
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Australian review. The tanks are obviously made for the…
The tanks are obviously made for the Asian market and 12 D is classed as large but still bears no correlation to bust size. In Australia a 12D correlated to a 34 inch bust.
However, when I contacted Mary’s Tanks to find out how to return them, they were lovely and I was offered replacements for only the cost of postage, which is very fair. However, the difficulty of sizing is still a bit of pot luck!
I had a problem with sizing and…
I had a problem with sizing and received an amazingly prompt response.
order one Bra top
Thank you I have bought one Bra top if it fits I will order several in other colours
Regards
Sandy Wilks
MARY’S TANKS; BUYER BEWARE
BUYER BEWARE
I ordered a 3 paid + 2 ‘free’ set.
The material is flimsy. The finish on seams is terrible or non existent. The promise of all-over support through the design is non existent. On one tank, a shoulder seam was sewn on the outside instead of internally. The fit was dreadful, which meant the ghastly mono boob occurred.
CUSTOMER CONTACT/ TERRIBLE
I wrote once asking for a full refund and to return the goods - strategy #1: ignored.
I got a response on the 2nd try with the offer (out of ‘fairness and compromise’) to give me a 50% refund, in the spirit of wanting me to feel heard and satisfied with the outcome of the resolution process(!) .
I’ve now written a 3rd email refuting their claim
that we should share the cost of manufacture on their product (out of fairness) (sic), and insisting I want a full refund.
I’ve now been offered a 70% refund which they consider demonstrates their dedication to finding a fair outcome (sic) and their commitment to ensuring customers are satisfied (sic) . Unbelievable!
I’ve said no and repeated my demand to get a full refund.
Stay tuned for more details.
EDIT 1: I’ve now been told I will receive a full refund. Watch this space
EDIT 2: Within moments of my last NO to the company's refusal to refund my money, they paid the full amount into my account.
MORAL OF THE STORY: Persist!
Note: I made a typo error in my name. I’m Marie-Pierre Cleret
Mary Tanks actually work!
Mary Tanks actually work! They are so comfortable it's as if you're not wearing a bra, but they still give you shape. I would definitely recommend them. Also, they take away the worry of your bra riding up, which is a common problem.
Customer support was excellent
Customer support was excellent when I asked for a change as the order went through with a default of S for the free and I am XL. Sorted before shipping. Thank you
Feels simple
Feels simple, practical, and honestly so much more relaxing than a regular bra.
I accidentally forgot to fill in my size so mailed the team and was so surprised being Sunday they were in to my request to change the size immediately. I am so impressed thank you so much.
I accidentally forgot to fill in my size so had to contact
Extremely quick response to my enquiry…
Extremely quick response to my enquiry and very helpful with all my questions.
Great contact and ongoing information.
So far, the service has been outstanding. Easy to order and a bargain. Mary kept me informed of the progress of my order. Can't wait to receive and start wearing them. Huge thanks.
Absurd sizing advice, so cannot trust the product
Absurd sizing advice - truly insane. I am size Small with a Medium bust, or UK10 / 12C bust. Their charts says no, 12C is LARGE...but it also says 12C is a 76cm bust, which is actually XXS or children's size…but anyway, don't buy that, it says, buy one bigger than our chart says(?!?) - get an XL, even though that shows measurements for an XS. Enquiring about these errors, their customer service responded that their chart is doubly wrong, I am actually an XXL fit … then in their next email they changed this up AGAIN and told me to buy an XXXL. So the company themselves advise FOUR different sizes for me, a petite-average person, finishing up with XXXL which usually fits an exceptionally large, UK22-24 person. I am not convinced this is a genuine company, as this comes off as beyond incompetent, like a weird joke. (At best, their 'customer service' is very badly programmed AI.)
Great Customer Service
The customer service representative who answered my enquiry about my recent order was very courteous, efficient and quick in helping me find a solution to my sizing issue. I cannot fault his service and recommend reaching out to the team if you ever have an issue to discuss.
Gives comfy support during walks and…
Gives comfy support during walks and everyday stuff around the house.
Answered my question about Protheses…
Answered my question about Protheses quickly & clearly
Don’t believe the false advertising
Absolutely false advertising. I bought on the basis of it being “Australian” however that turned out to be purportedly Australian “designed”, Chinese warehouse delivered and then US company sent the 50% refund for me to keep the rubbish product (it feels like hush money). Several emails back & forth upping their partial refund offers. I regret accepting their bullying 50% offer. Garments are way undersized even though I sized up for order and this is clearly a theme thru other sad reviews. I’m tipping there is a “designer” in every country advertised. Smooth operators reply to communication as a part of their business practice of selling a product that does not reflect their ads. DO NOT BE FOOLED. I wish I had read reviews first. In the end they are clearly making money out of delivering garbage even if they provide partial refunds.
Fast response and resolution
Fast response and resolution. Outcome positive. Thank you
You really have to see how they go on…
You really have to see how they go on you
Mary’s tanks website
Easy to order! Great customer service! Excellent communication! Very excited to receive the tops! Keep up the wonderful work 😊
The team got in touch with me promptly…
The team got in touch with me promptly to let me know the size I ordered was not available and what I would like to do, cancel order or order another size
Don’t believe this is an Australian Co with good ethics
Don’t under any circumstances purchase products from this company ( Mary Tanks) as when you are an unhappy customer it’s not well received. Trying to reason with them via email with no response only genetic emails is very frustrating. Continually going around and around in circles without resulting any issues you might have. I’ve complained however just continually receiving emailed asking for reviews. Kerrie
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