Bespoke impressive Service!
My experience was very similar to that of the previous reviewer. We had previously used a local installer for our multifuel burning stove here in Torbay, but unfortunately they let us down repeatedly. As a result, I reached out to Mark for a quote.
From the outset, Mark was sympathetic to our situation and very prompt in responding. He quickly arranged a visit to assess the stove so he could provide an accurate quote. Once we commissioned him for the work, he proved to be efficient, organised, and extremely knowledgeable. He even helped us achieve the bespoke aesthetic we wanted, including a slate surround and hearth, all of which he fitted himself. He also installed the chimney pot, cowl, and chimney liner.
Mark was completely reliable and did not let us down at all. He arrived on the agreed installation day on time and came fully prepared with the skills and expertise needed to complete the job. He also introduced us to a chimney sweep, Darren, who was excellent and clearly well known to Mark. Darren attended on the morning of the installation so everything could be completed seamlessly and without any fuss. Mark was also accompanied by his technical assistant, Adrian. Together, they worked swiftly and efficiently, completing the entire job within a day.
As a disabled lady who doesn’t go out very much, I felt completely at ease in their company. They were professional, polite, helpful, trustworthy, friendly, sensible… and very humorous too!
Before leaving, Mark thoroughly checked that everything was working correctly and made sure we understood how to operate and care for the stove. He also installed a carbon monoxide alarm in the same room as the burner.
Following the installation, Mark provided all the information I needed. He told me he would be in touch within a few days to confirm that the building installation certification had been submitted to the council - which he did the very next day. He also supplied a clear breakdown of the work carried out along with a receipt for my payment.
The end result of our stove installation is truly impressive, and I would not hesitate to recommend Mark’s professional services and expertise to others.
Thank you, Mark 😊