What made our experience awesome? Because we had no issues with arranging the insurance - on the website and through verbal and email communication. Everything was Plain Sailing! The costing was... See more
Company replied
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Review summary
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Reviews shaping this summary
1st ever claim after 40+ years boating and Mariner made it easy. Quick phone call, online claim, photo/s and quote for repair sent and within 48 hours had approval. Paid excess to repairer and Mariner... See more
Company replied
All quite straight forward from enquiry to contract. Competitively priced in the market. Acceptable terms. Fair Excess. Quick response to any questions. Should we ever have to make a claim we tr... See more
Company replied
Very easy to get insurance sorted. Website was very easy to follow. I I bought my boat in Auckland and need to insure whilst being relocated to Nelson by a courier. Asked the question and got a replay... See more
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Company details
Written by the company
Mariner Insurance has been offering Kiwis boat insurance in New Zealand for over a decade with specialist marine insurance cover for trailer boat, jet ski, yacht, launch, charter boat, construction, bluewater and transit. We are locally owned and are boaties too, so please get in touch for a quote.
Contact info
2 Reg Savory Place, 2013, Auckland, New Zealand
- 0800 466 467
- info@mariner.co.nz
- mariner.co.nz
4.9
Excellent
3K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Initially the first quote for a Lotus…
Initially the first quote for a Lotus 9.2 didn't come though. I did explain this to Jason Hunter who tried to say that it must have done and wasn't particularly friendly. for the next quote of the Carpenter 29 i fif send a couple of emails with a condition report and images to Jason. No acknowledgement of receipt and when the quote did come through on the 1 st Oct it was flicked on as an attachment with no comments in the email. With our yacht sales we always believe it is good practice to acknowledge an email and when quoting to at least say hello and see please see attached. Not what i have been used to from Mariner in the past. They have always been friendly and helpful...
30 September 2026
Reply from Mariner Insurance
Thanks for your feedback, I'm sorry that your expectations were not met here. In reviewing the file we can see that we had 2 email addresses on file and the email in question that was forwarded to you followed one to your other email address with all the usual civilities . It was done in haste with the priority being to get the information to you as we understood that getting cover in place was the priority, hence dispensing in this case with the usual greetings. We do take your point regarding communication style and appreciate your comments and will I will note across the wider team should any future situations arise like this. Regards , Aaron Mortimer.
Very responsive to first communication
Very responsive to first communication, even getting things sorted over the weekend. Very competively priced and will shake up the competition.
Understand boats.
Svend Petersen
3 October 2026
Reply from Mariner Insurance
Hi Svend, thank you for your fantastic feedback! We're happy to hear our team was responsive from the very first contact and could get everything sorted, even over the weekend. It's also great to know you found our cover competitively priced and appreciated our boating expertise. Welcome aboard!
Reply from Mariner Insurance
haa - it would have a human or a human built process that said "yes" - no AI in our underwriting - have a good summer.
Easy to contact and they understand my…
Easy to contact and they understand my boating needs. Thanks!
24 September 2026
Reply from Mariner Insurance
Hi Damon, thank you for your great feedback! We're pleased to hear you found us easy to contact and that our team understands your boating needs. Thanks for choosing Mariner, and welcome aboard!
Reply from Mariner Insurance
Hi, thank you for your great feedback! We're happy to hear you found the process easy and enjoyed working with our team. We appreciate you choosing Mariner. Welcome aboard!
Reply from Mariner Insurance
Hi Gareth, thank you for your great feedback. Great to hear you found our online service quick and easy to get cover in place. Welcome aboard!
Reply from Mariner Insurance
Hi Shaun, thank you for your great feedback! We're happy to hear you found our service efficient, competitively priced, and easy to get in place - Welcome aboard!
Reply from Mariner Insurance
Hi, thank you for your great feedback! We're pleased to hear everything was clearly explained and that arranging your cover online was simple and convenient. We appreciate you choosing Mariner. Welcome aboard!
easy and quick
29 September 2026
Reply from Mariner Insurance
Hi there, thank you for the review. Great to hear you found our online service quick and easy to get cover in place. Welcome aboard!
Reply from Mariner Insurance
Hi there, thank you for your feedback! We're happy to hear you found our pricing competitive and the service fast and efficient to get cover in place for your vessel - Welcome aboard!
Laura was a pleasure to deal with and…
Laura was a pleasure to deal with and the policy was good value.
24 September 2026
Reply from Mariner Insurance
Hi Alan, thank you for your great feedback! We're pleased to hear Laura was able to provide great service and that you found your policy to be good value. Thank you for choosing Mariner - Welcome aboard!
Quote and acceptance of policy and…
Quote and acceptance of policy and payment very seemless
24 September 2026
Reply from Mariner Insurance
Hi Gary, thank you for your feedback! We're pleased to hear that arranging your quote, accepting your policy, and making payment was a seamless experience. Making insurance simple and straightforward is exactly what we aim for. Welcome aboard!
Easy to deal with
24 September 2026
Reply from Mariner Insurance
Hi Graeme, thanks for your feedback! We're happy to hear you found us easy to deal with to get cover in place for your vessel - Welcome aboard!
Talked to a real person.
Talked to a real person.
Wasn't transfered to different departments.
Didn't have to wait on the phone.
Call didn't go to a call centre.
21 September 2026
Reply from Mariner Insurance
Hi Colin, thank you for your review! We're happy to hear you were able to speak directly with a real person and received prompt, personal service without being transferred between departments or left waiting on hold. Providing straightforward, local service is something we take great pride in - Welcome aboard!
We’re very good to deal with quick and…
We’re very good to deal with quick and easy no problems
21 September 2026
Reply from Mariner Insurance
Hi Craig, thank you for your feedback! We're happy to hear you found us quick, easy to deal with, and hassle-free throughout the process. Welcome aboard!
Excellent communication and very clear…
Excellent communication and very clear concise quote which covered everything I needed to know
21 September 2026
Reply from Mariner Insurance
Hi Dianne, thank you for your great review! We're happy to hear that our communication was excellent and that the quote was clear, concise, and provided all the information you needed to make an informed decision. We appreciate your feedback and look forward to helping you protect your boating adventures - Welcome aboard!
Reply from Mariner Insurance
Hi Terry, thank you for your feedback! We're pleased to hear you found our service simple, clear, and value for money. It's also great to know our team made a positive impression and helped make the process easy. We appreciate your support - Welcome aboard!
The online application process was easy.
10 September 2026
Reply from Mariner Insurance
Hi Toan, thank you for your feedback! We're pleased to hear that you found our online application process easy and straightforward. Making marine insurance simple and hassle-free is exactly what we aim for - Welcome aboard!
Reply from Mariner Insurance
Hi Phil, thank you for your feedback! We're pleased to hear you found our service straightforward and transparent. We believe clear communication and simple processes are key to providing great insurance cover, and we're glad that was your experience with Mariner. Welcome aboard!
Mariner were extremely efficient
Mariner were extremely efficient, everything was so simple
14 September 2026
Reply from Mariner Insurance
Hi Ian, thank you for your great feedback! We're happy to hear that the process was simple and that our team could provide efficient service from start to finish. We appreciate you choosing Mariner - Welcome aboard!
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