Mannys Reviews 41,769

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 5,145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly approach, often going above and beyond to assist with purchases and provide expert advice. The service is frequently highlighted as excellent, with many appreciating the efficiency, clear explanations, and personalized guidance throughout their shopping journey. Reviewers also commend the competitive pricing, reasonable postal costs, and the fast, efficient, and well-packaged delivery service. However, some people experienced issues with damaged items upon arrival or found that certain products did not meet their expectations, such as a capo causing buzzing. A few customers also noted occasional delays in receiving goods or felt that staff lacked specific product knowledge in certain areas, leading to unsuitable purchases.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality and fantastic sound... See more

Staff

Users describe positive interactions with staff, consistently highlighting their politeness, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting the politeness, understanding, and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting prompt, fast, and efficient... See more

Price

Customers had positive experiences with price, consistently finding competitive pricing and reasonable postal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My grandson Santiago purchased equipment for his guitar. Mannys were wonderful in allowing him to test out the equipment and they explained everything to him. They answered any questions that he had... See more

Rated 5 out of 5 stars

Always great dealing with Mannys...this time no exception. Ordered an early model Seafoam Green guitar coming....and was looked after in true totally professional customer service....as usual....whic... See more

Rated 5 out of 5 stars

For someone who finds navigating the technical world of choosing the best hi-fi components for my situation a bit daunting it was great to have Bryce lead me (gently, courteously, and non-judgmentally... See more

Rated 5 out of 5 stars

My purchasing experience with Mannys has been very pleasant on every occasion, without exception! Your prices are always competitive, your postal costs are very reasonable, (especially for interstat... See more


Company details

  1. #2 of 8 best companies in Musical Instrument Store
  2. #1 of 3 best companies in DJ Supply Store
  3. #1 of 3 best companies in Drum Store
  4. #2 of 7 best companies in Guitar Store
  5. #1 of 4 best companies in Piano Store

About Mannys

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

42K reviews

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Asks customers to review

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Rated 5 out of 5 stars

GREAT SERVICE

For someone who finds navigating the technical world of choosing the best hi-fi components for my situation a bit daunting it was great to have Bryce lead me (gently, courteously, and non-judgmentally) through the process. He provided expert, honest advice, clear explanations of the options and efficient service. All you could ask for really. Thank you.

11 May 2026
Rated 5 out of 5 stars

Manny’s are the best!

I’ve purchased a number of items from Manny’s, big and small. Super quick delivery and comparable prices. My go to for guitar stuff now. Thanks for the jelly beans 🥳

11 May 2026
Rated 4 out of 5 stars

It would’ve been five for except for…

It would’ve been five for except for two things. One your two year warranty was not written down anywhere but except on the promotional material for the sale of the guitar amplifier and a mysterious reluctance of the Off switch to work sometimes I’m still getting to the bottom of that. Otherwise it was really good delivery service and very reasonable pricing provided. I have no more problems with the On off switch of course.

20 April 2026
Rated 4 out of 5 stars

I've always used Manny's

I've always used Manny's, however; to make buy and wait months for goods to arrive in the store is frustrating. Also I now know who/ what Soundbay is.It may need to be in bigger letters on emails.I cancelled an order thinking I'd bought it twice through different companies.
Eg/ This email is from Manny's...part of the Soundbay Group.
But at the top not bottom.
I'm 68 need help
The goods are always great and I've spent lots there!

20 April 2026
Rated 5 out of 5 stars

Retail that feels like visiting friends

Every time I visit the staff actively approach me to find out me needs in a manner that you would reserve for a friend you have not seen in a while. They always listen to my needs and are happy to make suggestions . I love visiting the store. You are always greeted on the way in and thanked on the way out. No matter how much time I spend there , a quick visit or a larger purchase with questions . The people who help me are always willing to spend the time to ensure I am happy with my purchase.

19 April 2026

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