Mannys Reviews 41,769

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 5,145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly approach, often going above and beyond to assist with purchases and provide expert advice. The service is frequently highlighted as excellent, with many appreciating the efficiency, clear explanations, and personalized guidance throughout their shopping journey. Reviewers also commend the competitive pricing, reasonable postal costs, and the fast, efficient, and well-packaged delivery service. However, some people experienced issues with damaged items upon arrival or found that certain products did not meet their expectations, such as a capo causing buzzing. A few customers also noted occasional delays in receiving goods or felt that staff lacked specific product knowledge in certain areas, leading to unsuitable purchases.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality and fantastic sound... See more

Staff

Users describe positive interactions with staff, consistently highlighting their politeness, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting the politeness, understanding, and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting prompt, fast, and efficient... See more

Price

Customers had positive experiences with price, consistently finding competitive pricing and reasonable postal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My grandson Santiago purchased equipment for his guitar. Mannys were wonderful in allowing him to test out the equipment and they explained everything to him. They answered any questions that he had... See more

Rated 5 out of 5 stars

Always great dealing with Mannys...this time no exception. Ordered an early model Seafoam Green guitar coming....and was looked after in true totally professional customer service....as usual....whic... See more

Rated 5 out of 5 stars

For someone who finds navigating the technical world of choosing the best hi-fi components for my situation a bit daunting it was great to have Bryce lead me (gently, courteously, and non-judgmentally... See more

Rated 5 out of 5 stars

My purchasing experience with Mannys has been very pleasant on every occasion, without exception! Your prices are always competitive, your postal costs are very reasonable, (especially for interstat... See more


Company details

  1. #2 of 8 best companies in Musical Instrument Store
  2. #1 of 3 best companies in DJ Supply Store
  3. #1 of 3 best companies in Drum Store
  4. #2 of 7 best companies in Guitar Store
  5. #1 of 4 best companies in Piano Store

About Mannys

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

42K reviews

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Asks customers to review

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Rated 2 out of 5 stars

I tried to contact Manny's

I tried to call Manny's to change an order accident, called their phone number and it rang out. I left a message with my contact and never heard back.

Disappointing experience, I would not recommend

12 May 2026
Rated 5 out of 5 stars

Banjo hard case

Ordered a banjo case it was damaged on arrival. But Mannys soon organised a replacement. All good now. Great staff to deal with and prompt service. I look forward to dealing with Mannys in the future for all my musical instrument needs .thanks guys Great service 👏

17 April 2026
Rated 5 out of 5 stars

Great service

I have ordered from Manny's online a couple of times now - they have had exactly what I am looking for, prices are very reasonable, and everything always arrives super fast.

20 April 2026
Rated 5 out of 5 stars

I live on the Gold Coast

I live on the Gold Coast. I ordered a Positive Grid Spark 2 on a Saturday afternoon. It was delivered on the following Monday morning. The person who took my order was very courteous, patient and efficient.

11 May 2026
Rated 4 out of 5 stars

The communication was excellent

The communication was excellent. I was told up front my order might take about 3 weeks as it was not in stock at the moment. That was fine, but I received it at the end of two weeks. Surprised and quiye happy about that.

11 May 2026
Rated 5 out of 5 stars

The elusive Jackson Concert bass

Manny’s has a great selection of guitars and bass guitars and the staff are really helpful. A special thanks to Maia for all the efforts in making the sale of the Jackson Concert bass a seamless experience.

11 May 2026
Rated 5 out of 5 stars

Manny's Brisbane

All the staff at Manny's Brisbane store were excellent! Facilitating customer needs, being brilliantly approachable, great product know, and no pressuring you to buy things. Simply letting the instrument sell themselves.

Shout out to Winston as well (I hope I remembered your name correctly), his individual service should be emulated by anyone who is in retail.

8 May 2026

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