As a long term customer over 25 years you excelled again. A mattress custom made in October 2025. Some issues started to appear 1 week ago. Spoke with Rose at Regency Park. SA .Who has done... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very easy to navigate website that makes it easy to compare and purchase products. Great that the is local support for this locally made product. Would be great to have an option to select feet over... See more
Company replied
Abit disappointed I brought a double mattress wool/latex with pocket springs really over priced for what it is cost me $1600 and it’s not really that comfortable, I also got a mattress protector from... See more
Company replied
Terrible mattress with springs coming out and can no longer sleep on 6 months after purchase, and even worse customer service. Buyer beware Still awaiting issues to be rectified. Even with the belo... See more
Company replied
Company details
Written by the company
With over 45 years of mattress manufacturing in Australia, Makin Mattresses knows how to make a mattress to suit your needs and budget.
Contact info
3.8
Great
281 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order
Easy to order, delivered the next day and perfectly what was needed. Thank you.
4 January 2022
Reply from Makin Mattresses
Thanks Tor for your review.
Reply from Makin Mattresses
Thanks Deborah
Reply from Makin Mattresses
Great to hear thanks Dom
Awesome service! Above and beyond
Awesome service. I love the 4 draw king base and incorrectly ordered a super king head board. The team helped me confirm my original bed base size and made the correct one in record time. THANKS MAKIN Mattresses
24 December 2021
Reply from Makin Mattresses
Thank you Tim for your wonderful review
Great quality mattress at a great…
Great quality mattress at a great price. Bonus that is locally made.
16 December 2021
Reply from Makin Mattresses
Thank you for your 5 Star Review Sharon
wonderful friendly and professional…
wonderful friendly and professional service, both with salespersons and delivery drivers
16 December 2021
Reply from Makin Mattresses
Thank you for your review
Quick efficient and very accommodating
Quick efficient and very accommodating. Very pleased
16 December 2021
Reply from Makin Mattresses
Thanks Sarah
Refreshingly easy process end to end.
Refreshingly easy process end to end.
Purchased this for our guest bedroom online,
perfect for the space & the drawers under the bed are the perfect spot to store spare bedding for the room.
16 December 2021
Reply from Makin Mattresses
Thank you for your wonderful review Kate. It's great to hear you are happy with bed base, you're right those drawers are so handy.
The best Product I have ever purchased
Thank God I finally found something made in Australia.
I'm not too fond of the imports from China.....cheap and nasty.
However, at Makin Mattresses, I had received outstanding service and the best product on the Australian market.
It reminds me of Europe.
7 December 2021
Unprompted review
Reply from Makin Mattresses
Thanks for your wonderful review AJ. We certainly are Australian made and proud of it.
Happy with the quick service and…
Happy with the quick service and delivery last week.
I wanted to purchase an Australian made mattress and that's why I contacted Makin Mattresses.
5 December 2021
Reply from Makin Mattresses
Thank you Sue
Quick efficient process to buy online…
Quick efficient process to buy online and delivery was on time.
5 December 2021
Reply from Makin Mattresses
Thanks for your 5 Star review Bruce
Straight forward purchase without all the fuss of the big retailers!
Very easy to navigate website that makes it easy to compare and purchase products. Great that the is local support for this locally made product. Would be great to have an option to select feet over castors. The ad implies that there is a choice however, there was no aftersales confirmation and castors arrived in the end.
Edit: Thanks for getting in touch Kate and arranging for some feet to be sent out. Completely unexpected and really appreciated, thank you!
5 December 2021
Reply from Makin Mattresses
Hi Daniel
Thank you for your review. I have asked the Canberra store to reach out to you so that we can send you the feet you're after via courier today. Thanks, Kate
Service was excellent particularly when…
Service was excellent particularly when I added extra to the order. Delivered on time as planned. Overall very happy with the product and service.
5 December 2021
Reply from Makin Mattresses
Thank you for your review Ian
Great service
Great service, mattress was unpacked and placed in the bed and is comfortable
28 November 2021
Reply from Makin Mattresses
Thanks for your review Karen.
Makin Mattresses offers exceptional…
Makin Mattresses offers exceptional service. I ordered the incorrect product and wasn't home when it was delivered. I phoned Makin mattresses and within 2 hours, the beds single beds had accidentally ordered were picked and the queen beds I wanted were delivered. Nothi8ng was too much trouble and the staff were amazing.
26 November 2021
Reply from Makin Mattresses
Thanks, that's great to hear Sim.
Easy on-line purchase
Easy on-line purchase. Delivery communication was excellent. The delivery was punctual and the guys were great.
The mattress feels fantastic. Well made and good value. Excellent experience overall.
22 November 2021
Reply from Makin Mattresses
Thanks for your review Daniel
Best product and service…!!!!
19 November 2021
Reply from Makin Mattresses
Thanks for your review Avtar. Lovely to hear!
Reply from Makin Mattresses
Great to hear. Thanks for you review
Reply from Makin Mattresses
Thank you for your review Adrian
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.