What amazing service ……. It’s Sunday night I’ve just emailed Maison White to see.if it may still be possible to cancel my order. Reply by return acknowledging my cancellation and organising a refund.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I Purchase two Jellycat, which one of them was out of stock everywhere & they had it, absolute life savers! Easy & pleasant transaction, very quick delivery & let me know where it was every step of t... See more
Company replied
This company is elite in many ways . High quality products Communication is exceptional Packaging is above and beyond exceptional. Prices are fabulous. One of the best businesses I have... See more
Company replied
In readiness for the festive season I have ordered a few packages of Maileg and Moulin Roty plush toys. Maison white knows how to do customer service to a high level. The Maileg items are beautifull... See more
Company replied
Company details
Written by the company
At Maison White we host a gorgeous range of gift, toys, home decor & furnishings from big brands such as Jellycat | Maileg | Laura Ashley | Le Toy Van | Katie Loxton | Emma Bridgewater | Moulin Roty | Sara Miller | Orla Kiely | My Doris | Gisela Graham | Top Model | Wrendale and so much more. Please note: we do not pay Trustpilot to collect reviews on this platform. Reviews here are organic or in response to our own review links found on our website/email communications.
Contact info
27 High Street, OX10 6RP, Benson, United Kingdom
- maisonwhite.co.uk
4.7
Excellent
309 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A really great place to buy from
A really great place to buy from! Lots of choice with some unique items. Our Karlsson book clock was exactly what we were looking for to complement our new kitchen.
15 December 2025
Unprompted review
Reply from Maison White ltd
We’re so glad you found exactly what you were looking for at Maison White! The Karlsson book clock is a fantastic choice, and we’re sure it looks brilliant in your new kitchen. Thank you for your kind words about our unique range; we look forward to welcoming you back soon.
William Morris Duvet Set
William Morris Duvet Set. Fast delivery, best price on the internet. Very happy with my purchase.
17 December 2025
Unprompted review
Reply from Maison White ltd
Many thanks for the review. We’re pleased we could get your order to you quickly and at such a competitive price. Enjoy your new bedding!
Seamless transaction from beginning to…
Seamless transaction from beginning to end. Ordered three of the Christmas candles which are gorgeous and so beautifully boxed. I’m really looking forward to giving them as gifts this Xmas. Five star service
16 December 2025
Unprompted review
Reply from Maison White ltd
Many thanks for the five-star review. We're so pleased you enjoyed a seamless experience with us. Enjoy the gifting!
Used this website as I was looking for…
Used this website as I was looking for a specific Katie Loxton gift that had sold out on their website. Ordered a few Christmas gifts. Service was very quick, good pricing and items all arrived as shown. Will use again.
12 December 2025
Unprompted review
Reply from Maison White ltd
Thanks for choosing Maison White! We’re delighted we could help with your Christmas shopping and look forward to welcoming you back again.
What an amazing company this is
What an amazing company this is, excellent communications fast delivery beautiful products. Recommend this company and will be shopping again xx
12 December 2025
Unprompted review
Reply from Maison White ltd
Many thanks for the kind words. We're pleased we could get your order to you quickly and with great communication. We look forward to welcoming you back to Maison White soon.
Easy web site
Easy web site, quick delivery no problems at all so didn't have to contact them. Would recommend especially as they had the item I was looking for as a gift and most places didn't.
8 December 2025
Unprompted review
Reply from Maison White ltd
Many thanks for your feedback. We pride ourselves on our unique stock and efficient service, so we’re pleased to hear you had a seamless experience with us.
Great shopping experience
Great experience shopping with Maison White. It was easy to place my order online. My order was dispatched within 3 working days and was delivered the day after dispatch, which is brilliant for this busy time of year. The items are perfect and were packaged well. Thank you 😊
6 December 2025
Unprompted review
Reply from Maison White ltd
Thank you so much! We're delighted we could get your order to you so quickly during the busy festive period. It’s wonderful to hear that everything arrived perfectly. Enjoy your items! 😊
Would buy from again!
Items as described and carefully packed. Free teabag to try too! Thank you!
22 November 2025
Unprompted review
Reply from Maison White ltd
Thanks for the lovely review! We're delighted you liked the items and the little surprise. Enjoy your brew!
Recommended to all jellycat collectors!
Great company! Ordered a jellycat from here, they kept be informed every bit of the way. The jellycat came today and is perfect! Will be purchasing from here again in the near future
6 December 2025
Unprompted review
Reply from Maison White ltd
Thank you! We’re so glad your new Jellycat arrived safely and is perfect. They’re such a joy to send out! We look forward to seeing you again in the near future.
Arrived quickly - perfect
Arrived quickly - free postage. Colour just what I wanted. Perfect in every way. Thank you (the price was amazing too)
26 November 2025
Unprompted review
Reply from Maison White ltd
Hi Joanne
Thanks so much for the great review, we're soo pleased we could deliver on all areas :)
Excellent quality products
Excellent quality products
Prompt delivery
12 November 2025
Unprompted review
Reply from Maison White ltd
Hi Sandra
Thank you for leaving a 5* review, ,much appreciated
Great experience highly recommended …
Great experience good choice delivered quickly and the thank you card and little gift just adds that extra special delivery
Items great exactly as described good price delivery quick and reasonable price
Would recommend
21 November 2025
Unprompted review
Reply from Maison White ltd
Thank you so much for taking the time to leave us a great review, we're so pleased you liked the treat and the thank you card :) we also appreciate the little things, so we're glad to hear this was all well received.
Lovely products
Lovely products, quick delivery. Seems like a lovely team behind the scenes. Will definitely shop here again.
20 November 2025
Unprompted review
Reply from Maison White ltd
Thank you so much for your truly lovely review!
We are delighted to hear you are pleased with our products and the quick delivery.
It means a lot to us that you think we have a lovely team behind the scenes—we certainly strive to be! We look forward to welcoming you back again soon.
Kind regards,
Maison White
Fast delivery and a lovely item ty
Fast delivery and a lovely item ty
14 November 2025
Unprompted review
Reply from Maison White ltd
Thank you for your review!
We are so pleased to hear you received fast delivery and that you are happy with your lovely item.
We appreciate your business!
Kind regards,
Maison White
Maileg and Moulin Roty
In readiness for the festive season I have ordered a few packages of Maileg and Moulin Roty plush toys. Maison white knows how to do customer service to a high level. The Maileg items are beautifully wrapped up in gorgeous paper or gift bags. All items have arrived quickly and in perfect condition. Communication/email answering has been great, as I needed to change a delivery address after I had ordered, and this was swiftly sorted. Thank you Maison White team ⭐️
3 November 2025
Unprompted review
Reply from Maison White ltd
Thank you so much for your truly wonderful and comprehensive review!
We are thrilled to hear that you are preparing for the festive season with your lovely selection of Maileg and Moulin Roty plush toys. It means a great deal to us that you recognise our high level of customer service.
We are especially pleased that the Maileg items arrived quickly, in perfect condition, and beautifully wrapped. We also strive to provide excellent support, so we are glad we could swiftly sort out the change to your delivery address.
Thank you again for your kind words and the five-star rating!
Kind regards,
Maison White
I have ordered from this company on…
I have ordered from this company on line. Twice in the last month. Its so easy to pay and my parcels are despatched straight away. I can track.them very easily so.the whole process is painless and the quality of my jellycat soft toys are second to none. I shall definitely be ordering from them again.
12 November 2025
Unprompted review
Reply from Maison White ltd
Thank you so much for your fantastic feedback following your recent orders!
We are delighted to hear that you find the online payment process so easy and that your parcels are despatched straight away and are easy to track. It's wonderful that the whole process is smooth for you.
We are also thrilled that you consider the quality of your Jellycat soft toys to be second to none.
We look forward to receiving your next order!
Great customer service
Great customer service and communication. I was trying to match some curtains and needed a new pair to go with them. Maison White had the perfect matching pair which were dispatched and arrived quickly. Thank you.
31 October 2025
Unprompted review
Reply from Maison White ltd
Thank you for your wonderful review!
We are so pleased to hear that you experienced great customer service and communication while trying to match your curtains.
It is brilliant that we had the perfect pair you needed and that they were dispatched and arrived quickly.
We appreciate you choosing us!
Lovely company
Lovely company. My item was despatched speedily. Well wrapped. Product as described. Well priced. I will recommend and used this company again.
1 November 2025
Unprompted review
Reply from Maison White ltd
Thank you so much for your truly lovely feedback!
We are delighted to hear that you had such a positive experience, noting the speedy dispatch, careful wrapping, and accurate product description. We are also pleased you found the item well priced.
We greatly appreciate your recommendation and look forward to welcoming you back again soon
Reply from Maison White ltd
Thank you for your excellent review!
We are delighted to hear you received excellent support and delivery of your lovely product.
We appreciate your kind feedback!
This company is elite in many ways .
This company is elite in many ways .
High quality products
Communication is exceptional
Packaging is above and beyond exceptional.
Prices are fabulous.
One of the best businesses I have ever shopped with .
Cannot fault anything .
Deserves a big 10/10 and above.
Wouldn't change anything about Maison White Ltd.
Who ever runs this buisness has exceptional high standards for there customers.
They care and it shows it every way.
3 November 2025
Unprompted review
Reply from Maison White ltd
Hi Rachel
Thank you so much for this incredible, 10/10 review!
We are absolutely thrilled to hear you found our products, communication, and exceptional packaging to be elite and faultless. Hearing that our high standards and commitment to customer care shine through means the world to the entire team.
We genuinely appreciate your wonderful support and look forward to welcoming you back to Maison White soon!
Warm regards,
The Maison White Team
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