What amazing service ……. It’s Sunday night I’ve just emailed Maison White to see.if it may still be possible to cancel my order. Reply by return acknowledging my cancellation and organising a refund.... See more
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Review summary
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Reviews shaping this summary
I Purchase two Jellycat, which one of them was out of stock everywhere & they had it, absolute life savers! Easy & pleasant transaction, very quick delivery & let me know where it was every step of t... See more
Company replied
This company is elite in many ways . High quality products Communication is exceptional Packaging is above and beyond exceptional. Prices are fabulous. One of the best businesses I have... See more
Company replied
In readiness for the festive season I have ordered a few packages of Maileg and Moulin Roty plush toys. Maison white knows how to do customer service to a high level. The Maileg items are beautifull... See more
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Company details
Written by the company
At Maison White we host a gorgeous range of gift, toys, home decor & furnishings from big brands such as Jellycat | Maileg | Laura Ashley | Le Toy Van | Katie Loxton | Emma Bridgewater | Moulin Roty | Sara Miller | Orla Kiely | My Doris | Gisela Graham | Top Model | Wrendale and so much more. Please note: we do not pay Trustpilot to collect reviews on this platform. Reviews here are organic or in response to our own review links found on our website/email communications.
Contact info
27 High Street, OX10 6RP, Benson, United Kingdom
- maisonwhite.co.uk
4.7
Excellent
309 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great service
Great service. Delivered quickly and beautifully packaged.
Maileg large rose cot and rose plush bunny.
Perfect soft gift for granddaughter's 1st Christmas.
Thank you.
3 October 2025
Unprompted review
Reply from Maison White ltd
We are absolutely delighted to hear that the Maileg large rose cot and rose plush bunny arrived quickly and that the beautiful packaging made it a perfect soft gift for your granddaughter's 1st Christmas. It means the world to us to be part of such a special occasion.
We genuinely appreciate your support!
Best wishes,
The Maison White Team
Injured penguin.....
Quick delivery & it was well packaged but unfortunately the tip of Stanley the penguins wing had broken 😕 I've managed to glue it back 😊. I guess the design & pointed tips don't travel well.
17 October 2025
Unprompted review
DCUK DUCK - is gorgeous.
DCUK DUCK, arrived on time. I was kept informed of parcel’s journey throughout. Bought as a Christmas gift, very pleased with product supplied at a very competitive price. Will certainly deal with this company again.
14 October 2025
Unprompted review
Reply from Maison White ltd
We're so pleased to hear that your DCUK DUCK arrived on time and that you were kept fully informed throughout the delivery process. It's fantastic that you are happy with the product, especially as a Christmas gift, and that you found our price to be competitive.
We truly appreciate your satisfaction and are thrilled that you intend to deal with us again. We look forward to welcoming you back!
Very bad experience with this company
Very bad experience with this company. Very rude staff.
15 October 2025
Unprompted review
Reply from Maison White ltd
No one was rude to you, you were just informed that we could not accept the multiple orders you had placed for the same item. This has obviously ruffled your feathers as you have gone out of your way to leave multiple negative reviews, all because we refused to process the 6 or so Jellycat Dragons you wanted.
As a Jellycat stockist, we strive to offer a great service to ALL of our customers - part of that is ensuring people, like yourself, don't come along and SCALP the products we sell.
So YES! you had a negative experience because we refused to honour your multiple purchases, despite the fact we have had dealings with you in the past where we explained - we limit Jellycat products to one per person, and informed you to not keep ordering as we wouldn't send them.
I am sorry you feel so disgruntled, but we made this decision so we would have happy genuine customers, not people buying up and reselling.
Ron was extremely rude even I was…
Ron was extremely rude even I was giving him business.
15 October 2025
Unprompted review
Reply from Maison White ltd
SAME REVIEWER!!!
No one was rude to you, you were just informed that we could don't accept the multiple orders you had placed for the same item. This has obviously ruffled your feathers as you have gone out of your way to leave multiple negative reviews, all because we refused to process the 6 or so Jellycat Dragons you wanted. As a Jellycat stockist, we strive to offer a great service to ALL of our customers - part of that is ensuring people, like yourself, don't come along and SCALP the products we sell. So YES! you had a negative experience because we refused to honour your multiple purchases, despite the fact we have had dealings with you in the past where we explained - we limit Jellycat products to one per person, and informed you to not keep ordering as we wouldn't send them. I am sorry you feel so disgruntled, but we made this decision so we would have happy genuine customers, not people buying up and reselling.
Excellent
Excellent. Easy to use website. Good ordering process and quick delivery.
I had put a request in to be notified when my item came back into stock and was duly notified. Great service.
4 October 2025
Unprompted review
Reply from Maison White ltd
Thanks for the great review, we're pleased to hear you are happy with our service
All round great service
Really good price for some Orla Kiely bedding that was much more expensive elsewhere. Excellent delivery time, great comms and a fabulous product. Would definitely buy from Maison White again. Thank you!
6 October 2025
Unprompted review
Reply from Maison White ltd
Thanks for the great review, we're pleased to hear you are happy with our service
Happy with my purchase
Received my order very quickly, everything was packed securely, I would recommend Maison White.
22 September 2025
Unprompted review
Reply from Maison White ltd
Thanks for the lovely review Carol, we're pleased you are happy with our service and delivery. We always appreciate a recommendation <3
Swift dispatch and delivery of goods…
Swift dispatch and delivery of goods ordered.
10 September 2025
Unprompted review
Reply from Maison White ltd
Thanks for the fab review, we're pleased we could get the items you ordered to you in speedy fashion
Nice selection of items
Nice selection of items. Received promptly. Thank you
20 September 2025
Unprompted review
Reply from Maison White ltd
Thank you for the lovely review
Great company
Great company - ordered Laura Ashley bedding twice by mistake - banking issue - company messaged straight away to see if I had in fact done two orders. They cancelled one straight away and avoided them wasting time sending them out and me returning so thank you very much
6 September 2025
Unprompted review
Reply from Maison White ltd
Thank you for taking the time to leave a great review, we're glad we could help you with us - our pleasure, the beauty of our company is the personal service we aim to offer every customer.
Tutti jewellery.
I had tried to buy this item locally but it was out of stock. It was suggested I try to buy online and I chose this company. It was ordered and delivered in three days. Very impressed with the service.
4 September 2025
Unprompted review
Reply from Maison White ltd
Thank you for the lovely review, great choice! Tutti Jewellery is gorgeous and we are glad you could find what you wanted with us :)
Brilliant customer service
Brilliant customer service. Needed a parcel quickly and they delivered just that. I spoke with a very kind lovely person. Would highly recommend the company!
10 September 2025
Unprompted review
Reply from Maison White ltd
Thank you so much for the lovely review, we're pleased to hear you are happy with our service.
Delivered quickly and with great care…
Delivered quickly and with great care as my item was fragile. Even had a refresher in the box. Thank you, will definitely buy from you again 🙏🏻
15 August 2025
Unprompted review
Reply from Maison White ltd
Thank you very much for the lovely review. We're pleased you liked the little treat too.
Highly recommended!
Super speedy service. Delightful item, packaged with care. Highly recommended, first class company. Many thanks 😊
12 August 2025
Unprompted review
Reply from Maison White ltd
Thanks so much for the lovely review, we're pleased to hear it was well received. We hope to be of service again soon
Best wishes
Maison White
Fantastic customer service
Fantastic customer service. I recently moved but my item was being shipped to my old address. I contacted them, to which I had a prompt reply, with reassurance that my item would be delivered to my new address. Fast delivery and Fantastic item. Thank you.
5 August 2025
Unprompted review
Reply from Maison White ltd
Thanks so much for the lovely review, we're pleased to hear we could get that sorted for you swiftly, hope you are settling well into the new pad! We hope to be of service again soon :)
Best wishes
Maison White
Excellent biscuit tin and fast delivery…
Excellent biscuit tin and fast delivery - thank you.
7 August 2025
Unprompted review
Reply from Maison White ltd
Thanks so much for the lovely review, we're pleased to hear it was well received. We hope to be of service again soon
Best wishes
Maison White
Great products
Great products, lovely designs. My order came very quickly and was well packaged. Very pleased
1 August 2025
Unprompted review
Reply from Maison White ltd
Thanks so much for the lovely review, we're pleased to hear it was well received and packaged well. We hope to be of service again soon
Best wishes
Maison White
Fantastic Service – Highly Recommended!
Ordering was simple, with several delivery options available. Dispatch was incredibly fast—I received my item within 24 hours of placing the order. Communication throughout was excellent. Would definitely recommend Maison White. Thanks again!
18 July 2025
Unprompted review
Reply from Maison White ltd
Hi Darren
Thanks so much for the great review, we're so pleased we could offer this fast service for you. It's good to know you would recommend us as well.
Best wishes
Maison White
Company is very good to work with they…
Company is very good to work with they let you know when item is sent and tracking number.
I wasn't really happy with the quilt set I ordered £100 reduced to £65
The quality was ok the colours on the cover looked a bit washed out instead of being vibrant but I had guest coming so I kept it , it will do but I was disappointed with quality and color of quilt cover.
16 July 2025
Unprompted review
Reply from Maison White ltd
Thank you for the lovely review, I am sorry you were 100% happy with the cover, we will take a look at the product and listing to see if there's anything else can do to make it better.
However we are super pleased that you felt we were good to work with
Best wishes
Maison White
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