What amazing service ……. It’s Sunday night I’ve just emailed Maison White to see.if it may still be possible to cancel my order. Reply by return acknowledging my cancellation and organising a refund.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I Purchase two Jellycat, which one of them was out of stock everywhere & they had it, absolute life savers! Easy & pleasant transaction, very quick delivery & let me know where it was every step of t... See more
Company replied
This company is elite in many ways . High quality products Communication is exceptional Packaging is above and beyond exceptional. Prices are fabulous. One of the best businesses I have... See more
Company replied
In readiness for the festive season I have ordered a few packages of Maileg and Moulin Roty plush toys. Maison white knows how to do customer service to a high level. The Maileg items are beautifull... See more
Company replied
Company details
Written by the company
At Maison White we host a gorgeous range of gift, toys, home decor & furnishings from big brands such as Jellycat | Maileg | Laura Ashley | Le Toy Van | Katie Loxton | Emma Bridgewater | Moulin Roty | Sara Miller | Orla Kiely | My Doris | Gisela Graham | Top Model | Wrendale and so much more. Please note: we do not pay Trustpilot to collect reviews on this platform. Reviews here are organic or in response to our own review links found on our website/email communications.
Contact info
27 High Street, OX10 6RP, Benson, United Kingdom
- maisonwhite.co.uk
4.7
Excellent
309 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautifully wrapped Maileg gifts
Lovely products, beautifully wrapped and dispatched very quickly! Thank you Maison White!
16 March 2026
Unprompted review
Reply from Maison White ltd
Thank you so much for your kind words! We are absolutely delighted to hear that you love your new products.
We take great pride in our Maileg wrapping and fast dispatch, so it’s lovely to know that these little touches made your shopping experience with us special.
It was a pleasure serving you, and we look forward to seeing you at Maison White again soon!
Best wishes
Maison White
Fast delivery, good communication, good quality
Really fast delivery and good quality product. Good communication too.
6 March 2026
Unprompted review
Reply from Maison White ltd
Thanks for the brilliant feedback! We’re thrilled you’re happy with your purchase and our delivery speed. We hope to see you back soon.
Laura Ashley Gosford Duvet set
Quick delivery! Ordered Laura Ashley duvet set and got at a good price and pleased with my purchase! Maisie White kept me informed of delivery dates and arrived on the scheduled day! A good company to deal with! Thanks
6 March 2026
Unprompted review
Reply from Maison White ltd
Thanks for the five-star feedback! We're thrilled you're happy with your duvet set and the service from Maisie. It was a pleasure dealing with you, and we hope to welcome you back to our shop in the future!
First time at this shop
First time at this shop, and they were superb! Had an issue with my order; emailed them; sorted it out straight away. THANK YOU and shall be back soon!
19 February 2026
Unprompted review
Reply from Maison White ltd
Thank you for the five-star review! We pride ourselves on our customer support, and we're delighted that we could resolve your order query promptly. It was a pleasure assisting you, and we look forward to your next visit
First time but not the last time!
Excellent service from maison white. Purchased three different Jellycat bunnies that I couldn’t get anywhere else. Fast, informed and free delivery and can not fault anything! Thankyou!
19 February 2026
Unprompted review
Reply from Maison White ltd
Thank you so much for your kind words! We are delighted to hear that you managed to find those elusive Jellycat bunnies with us. We pride ourselves on our delivery service, so it’s wonderful to know they arrived quickly and safely. We hope they’ve found a lovely new home!
Lovely items which arrived beautifully…
Lovely items which arrived beautifully packaged - I didn't even need to wrap them!
21 February 2026
Unprompted review
Reply from Maison White ltd
Thank you for such a lovely review! We truly believe that the unboxing experience should be just as special as the items inside, so we’re delighted to hear our packaging saved you a bit of time with the wrapping. We hope you (or your lucky recipients) enjoy them!
Brilliant customer service
I emailed Maison White yesterday regarding an order. A lady named Chloe responded promptly and went above and beyond to ensure my order was despatched and with me before the weekend. Amazing customer service and I'll be ordering from them again very soon.
18 February 2026
Unprompted review
Reply from Maison White ltd
Thank you so much for the brilliant review! We’ve made sure to pass your kind words on to Chloe—she was delighted to hear she could help get your order to you in time for the weekend. We truly value our customers, so going the extra mile is always our pleasure. We look forward to welcoming you back soon!
Poor customer service from Chloe
Company has refused multiple requests for a detailed VAT invoice. Despite it being a HMRC requirement.
Chloe in customer service is more interested in arguing via email over a span of 5+ hours, Than generating an email or word document to provide the requested information for a customer which would have taken 10 minutes.
She made multiple mistakes and blunders in our email chain, In which she confirmed (by qouting HMRC guidelines) that my request is valid, then chose to contradict herself and refuse my requests over and over again.
Disapointing service and a future customer lost
17 February 2026
Unprompted review
Reply from Maison White ltd
Thank you for your emails and review and for referencing the HMRC Guide.
To clarify, while Section 16.3.1 requires a supplier to provide a VAT invoice, Section 16.6.1 of the same Notice 700 confirms that for supplies under £250, a Simplified VAT Invoice is a legally valid document for this purpose.
The document already provided to you contains:
Our name, address, and VAT registration number.
The tax point (date of supply).
A description of the goods.
The total payable including VAT and the VAT rate charged.
Under HMRC rules, these details are sufficient for a VAT-registered business to reclaim input tax on a supply under £250. As such, we have fulfilled our legal obligation to provide a valid VAT invoice.
We understand you may prefer a full invoice for your internal filing, but as our systems are automated to produce simplified invoices for transactions of this value, we are unable to manually generate a bespoke document.
Best regards,
Maison White
Excellent service goods delivered…
Excellent service goods delivered promptly and also at an excellent price
7 February 2026
Unprompted review
Reply from Maison White ltd
Thank you for your kind review! We are delighted to hear that you enjoyed our service and that your order arrived promptly.
We work hard to ensure our customers receive the best possible value, so it’s fantastic to know you were pleased with the pricing as well as the delivery speed.
We appreciate your support and look forward to seeing you again soon.
Best regards,
Maison White
Excellent service
Prompt delivery. Good quality products. Well packaged. Very happy with my purchase.
5 February 2026
Unprompted review
Reply from Maison White ltd
Thank you so much for the five-star feedback! We are thrilled to hear that you are happy with your purchase.
We take great care in ensuring our products are of the highest quality and safely packaged for their journey, so it’s wonderful to know that this—and our delivery speed—met your expectations.
We look forward to welcoming you back to Maison White again soon!
Best regards,
Fast response
I was considering teddies of slightly different hues as a gift for twin babies and emailed their contact address to ask questions about deliveries and received extremely prompt responses.
I wanted to have a look and buy from their physical shop which they confirmed was possible, offering to enforce the web price. So I sent the links to both items I was after.
Up to that point it was a first class service level. However, when I arrived at the store the morning after the drop-off of the items because they couldn't hold them for me, I discovered that one of them had already been sold out online and only one was delivered by the warehouse despite the confirmation they were both on the way the day before.
It was still useful to see the product in person but I left empty handed and bought from elsewhere in the end.
5 February 2026
Unprompted review
Reply from Maison White ltd
Thank you for taking the time to share your feedback. We are pleased to hear that you found our initial correspondence helpful and that our team was able to provide the information you needed regarding the twin gifts.
We are truly sorry that your visit to the store didn't result in the purchase you’d hoped for. As we aim to be as transparent as possible, we advised prior via email that we are unable to reserve items. Because our website and physical store draw from the same inventory, items can occasionally sell out online in the brief window between an enquiry and a shop visit.
We understand it’s frustrating to make the journey only to find one of the items has been snapped up, and we regret any disappointment caused to you and the twins. We appreciate your kind words regarding our service levels and will use your feedback to see how we can better manage expectations regarding real-time stock availability in the future.
I received first class service
I received first class service. My item was delivered in 24 hours and the one I needed to return was picked up at the same time. Brilliant communication and result.
I am also congratulating Royal Mail who were the couriers in this exemplary exercise. !! Well done all.
6 February 2026
Unprompted review
Reply from Maison White ltd
Hi Ileana
Thank you so much for your fantastic review! We are absolutely delighted to hear that you experienced such a seamless turnaround with your delivery and return.
We take great pride in our communication, so it’s wonderful to know that you felt well-informed throughout the process. We also appreciate you highlighting the brilliant service from Royal Mail; we work closely with them to ensure our customers receive their items as quickly as possible, and we will be sure to pass your kind words along to our local sorting office.
It’s an 'exemplary' result for us when a customer is this happy. Thank you for choosing us, and we look forward to serving you again soon!
Best wishes
Maison White
I am very satisfied with my purchase
I am very satisfied with my purchase. The bedding set and pillows are of great quality and exactly as described.
I really appreciated receiving regular updates about the delivery tracking. I also had to contact customer service for assistance, and their response was very fast, professional, and extremely helpful.
Overall, a great shopping experience. I would definitely recommend this store.
27 January 2026
Unprompted review
Reply from Maison White ltd
Thank you for the fantastic review! We're glad you had such a seamless experience from tracking to delivery. It’s wonderful to hear you're pleased with the quality of your purchase. We appreciate the recommendation and hope to see you again soon!
Team Maison White
Reliable service
I was impressed by the service Maison White provided. Ordering on their website was easy and the product I opted for was extremely good value.
Delivery was prompt. In all very pleased. Thank you.
15 January 2026
Unprompted review
Reply from Maison White ltd
Thank you for the wonderful feedback! We’re thrilled you enjoyed a smooth shopping experience and prompt delivery. It’s always our goal to provide excellent value to our customers. We hope to welcome you back to Maison White in the near future.
Team Maison White
What amazing service ……
What amazing service ……. It’s Sunday night I’ve just emailed Maison White to see.if it may still be possible to cancel my order. Reply by return acknowledging my cancellation and organising a refund. And within a further 5 minutes an email off Pay Pal saying money to be refunded onto my credit card. I could not believe such amazing service. I’ll be revisiting them in the future. Well done Maison White a pleasure doing business with you
25 January 2026
Unprompted review
Reply from Maison White ltd
Thank you so much for your kind words! We believe that great service shouldn't just happen during the checkout process, but every step of the way—even if you change your mind. We’re so glad we could get that sorted for you quickly on a Sunday evening so you didn't have to worry about it. We truly appreciate the 'well done' and look forward to welcoming you back to Maison White whenever you're ready!
Team Maison White
Amazing business
I Purchase two Jellycat, which one of them was out of stock everywhere & they had it, absolute life savers! Easy & pleasant transaction, very quick delivery & let me know where it was every step of the way, amazing business! Will definitely use again, my daughter extremely happy to add these to her collection.
Thank you guys!!
17 January 2026
Unprompted review
Reply from Maison White ltd
Thank you so much for the lovely review! We know how important it is to find that 'must-have' Jellycat, especially when they seem to be out of stock everywhere. We’re absolutely delighted we could help complete your daughter’s collection! It’s wonderful to hear that the tracking and delivery met your expectations. We look forward to helping you find your next fluffy friend soon!
Team Maison White
Great service …
Always shop for my grandchildren’s jelly cats from here , trustworthy , great service and reasonable prices .
1 January 2026
Unprompted review
Reply from Maison White ltd
Thank you for you wonderful review, we're glad to hear you are happy with your purchase, especially your grandchildren :)
Best wishes
Maison White
Purchased a Joma jewellery bracelet
Purchased a Joma jewellery bracelet. Arrived on time and well packaged. Good communication by the company.
10 January 2026
Unprompted review
Reply from Maison White ltd
Thank you for your lovely review. We're glad your purchase went well through to delivery :)
Best wishes
Maison White
Beautiful book clock
Ordered and received a beautiful book clock with ease
Lovely service from start to finish, being kept informed of each step in a timely manner
Would highly recommend
10 January 2026
Unprompted review
Reply from Maison White ltd
Hi Jeannette
Thank you for your email, I am glad to hear you are happy with your order and our service, we're super pleased you would highly recommend us as well.
Best wishes
Maison White
Very good service.
I ordered a boxed scented candle which arrived in a reasonable time considering it's over the festive season. Item arrived well packaged.
19 December 2025
Unprompted review
Reply from Maison White ltd
Hi Elsie, Thank you fro taking the time to leave us a lovely 5 * review, we're glad you are happy with your purchase and all was well received.
Best wishes
Maison White
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