Maison and Garden Reviews 

632
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and attractive design of the products, often noting their durability, solid construction, and ease of assembly. Many people highlight the quick and well-packaged delivery service, with items frequently arriving on time and in good condition as promised. Reviewers also appreciate the excellent overall service, from straightforward ordering processes to clear and helpful communication throughout. However, some customers also noted issues with their orders, including delivery delays, items not arriving as expected, or missing components like plaques.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as excellent,... See more

Delivery service

Consumers generally report positive experiences with delivery service, highlighting fast and efficient... See more

Quality

People report positive experiences with quality, with many reviewers expressing delight and satisfaction with... See more

Order

Users describe ambiguous interactions with order, with many reviewers praising the ease of ordering, quick... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful garden furniture, ordered the testers first to make sure we were ordering the best colour for mums garden glad we did, delivery was quick and well packaged. We ordered the 3 seater bench, lo... See more

Rated 5 out of 5 stars

My ordered arrived on time and was in good condition. However, I needed to contact the customer directly - which was easy to do. It was simple to find the phone number and it was answered by a real hu... See more

Rated 5 out of 5 stars

Really pleased with my purchase. I bought the Winawood Sandwick 3 seater bench. Straightforward to assemble, I’m a 71 year old woman and I managed it on my own. It is very comfortable and looks grea... See more

Rated 5 out of 5 stars

Well-packed and easy to assemble. Great quality bench. Time will tell as far as durability and appearance are concerned. The only thing l would improve is the quality of communication re delivery. Not... See more


Company details

  1. Garden Furniture Shop

Written by the company

Furniture for Home and Garden. We believe in quality, care, and we are passionate about what we do. Each product represents what we love about the world we live in. Our range includes fabulous furniture items and decorative accessories for the home and garden.


Contact info

4.8

Excellent

TrustScore 5 out of 5

632 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(632)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient fast service

The bench I ordered was delivered within a few days, very efficient service and a very nice bench. Just be aware the bench came on 2 pallets which I had to dispose of, seems an overkill in packaging but bench was in one piece so no complaints.

11 May 2025
Rated 5 out of 5 stars

Beautiful bench

Beautiful bench. We are all really impressed with how nice it looks. The colour is lovely. It arrived flat packed on a pallet, but was easy to put together. We are extremely happy with this purchase.

1 May 2025
Rated 5 out of 5 stars

My favourite purchase

I had a few questions before purchasing and Alison was so helpful and efficient. I needed the set before the 19th as we had family coming and she reassured me it would be there - and it was. After eagerly unpacking everything (which was well packed) I was not disappointed. This product is a game-changer for quality. It looks and feels exactly the same as wood and it is substantial in weight (the same as wood) but it's absolutely beautiful and I am so pleased my friend recommended Winawood...I was going to buy a "normal" set from a local garden centre - I'm so pleased I didn't. My friend helped me put it together. Everyone comments on how stunning it is and how it adds something special to the garden. It isn't a cheap purchase but you definitely get what you pay for and it's worth every penny.

8 May 2025
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. Ordered and delivered very quickly, superior garden furniture which has finished my garden off perfectly. Will definitely be using for future products and would highly recommend this company.

4 May 2025
Rated 5 out of 5 stars

Would not hesitate to use them again

Great Winawood bench and cushion, had a couple of problems with delivery but they sorted it out very quickly and they were very polite at all times.
Bought products from them before and had great service as we did this time.
Would not hesitate to use them in the future.

4 May 2025
Rated 5 out of 5 stars

Two great benches

Two great benches - really nice quality and they look good. The only thing that could have made it better would be providing details of how to return the blue pallets it was delivered on (but google fixed that)!

28 April 2025
Rated 5 out of 5 stars

Large Bench Order

Great company to deal with.
Ordered a large number of Winawood benches and they were dispatched promptly and everything was very well packaged. Liaised with customer services often throughout the process and they have been excellent.

17 April 2025
Rated 5 out of 5 stars

This is the second Winawood bench I…

This is the second Winawood bench I have purchased from Maison and Garden. Again I received excellent communication and Customer service - the bench arrived within 4 days working days. There was a problem with the plaque (entirely my fault), quickly resolved through a couple of calls to Alison and Christina - exceptional Customer Service- I am absolutely delighted with the quality and price.

19 April 2025

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