Maison and Garden Reviews 

635
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and solid construction of the products, often highlighting their durability and attractive design. Many people also commend the quick and timely delivery, noting that items arrived well-packaged. Reviewers frequently mention the excellent service, from easy ordering to helpful communication, making their overall experience very positive. However, some customers also noted occasional issues with their orders, such as missing items like plaques or parts not arriving as expected. Additionally, a few reviewers experienced complications with delivery, including unclear communication, delayed arrivals, or damaged packaging upon receipt.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality, sturdiness, and attractive... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the promptness and... See more

Quality

Consumers find quality to be positive, with many reviewers impressed by the sturdiness and excellent... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy and praised... See more

Service

Users describe positive interactions with service, highlighting its efficiency and professionalism from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful garden furniture, ordered the testers first to make sure we were ordering the best colour for mums garden glad we did, delivery was quick and well packaged. We ordered the 3 seater bench, lo... See more

Rated 5 out of 5 stars

My ordered arrived on time and was in good condition. However, I needed to contact the customer directly - which was easy to do. It was simple to find the phone number and it was answered by a real hu... See more

Rated 5 out of 5 stars

Really pleased with my purchase. I bought the Winawood Sandwick 3 seater bench. Straightforward to assemble, I’m a 71 year old woman and I managed it on my own. It is very comfortable and looks grea... See more

Rated 5 out of 5 stars

Well-packed and easy to assemble. Great quality bench. Time will tell as far as durability and appearance are concerned. The only thing l would improve is the quality of communication re delivery. Not... See more


Company details

  1. Garden Furniture Shop

Written by the company

Furniture for Home and Garden. We believe in quality, care, and we are passionate about what we do. Each product represents what we love about the world we live in. Our range includes fabulous furniture items and decorative accessories for the home and garden.


Contact info

4.8

Excellent

TrustScore 5 out of 5

635 reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(635)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

This is the second Winawood bench I…

This is the second Winawood bench I have purchased from Maison and Garden. Again I received excellent communication and Customer service - the bench arrived within 4 days working days. There was a problem with the plaque (entirely my fault), quickly resolved through a couple of calls to Alison and Christina - exceptional Customer Service- I am absolutely delighted with the quality and price.

19 April 2025
Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, great product. The chair is so comfy that this is actually our second chair, for a different part of the garden. We love the fold down feature of the seat for easy storage.
I would recommend spraying a wax oil on the joins etc, just for extra precautions against rusting if left outside.

17 April 2025
Rated 5 out of 5 stars

Great bench, great experience

I ordered a 3 seater bench in green which arrived promptly, in great condition and was easy to put together although I did need another pair of hands as it is quite heavy to put together single handed. All in all a great experience and one happy customer.

2 April 2025
Rated 5 out of 5 stars

Adirondack chairs

Great product! Hard to tell it’s not wood. They look fantastic and are great value for money.
Also super easy to assemble!
Thanks !!

1 April 2025
Rated 5 out of 5 stars

A very positive customer experience!

We recently purchased 2 lovely Adirondack chairs from Maison & Garden. Unfortunately, not the best courier experience (3rd party), but the team @ Maison & Garden stepped up to resolve issues proactively and professionally. Overall a very friendly and positive customer experience and we would recommend them highly.

7 April 2025
Rated 5 out of 5 stars

A positive experience

We have just received our second purchase from Maison and Garden. The web-site was informative, prices of both products were competitive, the purchasing process was easy, and delivery was timely.

3 April 2025
Rated 5 out of 5 stars

Great products and shopping experience…

Great products and shopping experience from this company.
Transportation of products was impressive. The packaging had been well designed, specifically to protect all parts of the furniture, and this had been strapped within 2 pallets to ensure its safety during shipping and delivery.
The courier company were also excellent and were friendly, considerate and efficient.
Assembly of the furniture was a breeze as it is very well manufactured. It looks beautiful and also like it will last for a good many years.
The wide selection of products available in my chosen colour determined going with this company and I’m so pleased that I did as they were very reliable and therefore highly recommended.

4 April 2025
Rated 4 out of 5 stars

Good quality

I am very pleased with the 3 benches and side table that I ordered. Unfortunately I asked for a specific day of delivery but arrived earlier but I happened to be in so all ok. It arrived on two pallets which I still have in my driveway. Not that easy to assemble on my own and ossicle in hindsight I may have paid to have them made up. Am really pleased with the colours and the quality.

25 March 2025

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