Maison and Garden Reviews 

631
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and attractive design of the products, often noting their durability, solid construction, and ease of assembly. Many people highlight the quick and well-packaged delivery service, with items frequently arriving on time and in good condition as promised. Reviewers also appreciate the excellent overall service, from straightforward ordering processes to clear and helpful communication throughout. However, some customers also noted issues with their orders, including delivery delays, items not arriving as expected, or missing components like plaques.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as excellent,... See more

Delivery service

Consumers generally report positive experiences with delivery service, highlighting fast and efficient... See more

Quality

People report positive experiences with quality, with many reviewers expressing delight and satisfaction with... See more

Order

Users describe ambiguous interactions with order, with many reviewers praising the ease of ordering, quick... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful garden furniture, ordered the testers first to make sure we were ordering the best colour for mums garden glad we did, delivery was quick and well packaged. We ordered the 3 seater bench, lo... See more

Rated 5 out of 5 stars

My ordered arrived on time and was in good condition. However, I needed to contact the customer directly - which was easy to do. It was simple to find the phone number and it was answered by a real hu... See more

Rated 5 out of 5 stars

Really pleased with my purchase. I bought the Winawood Sandwick 3 seater bench. Straightforward to assemble, I’m a 71 year old woman and I managed it on my own. It is very comfortable and looks grea... See more

Rated 5 out of 5 stars

Well-packed and easy to assemble. Great quality bench. Time will tell as far as durability and appearance are concerned. The only thing l would improve is the quality of communication re delivery. Not... See more


Company details

  1. Garden Furniture Shop

Written by the company

Furniture for Home and Garden. We believe in quality, care, and we are passionate about what we do. Each product represents what we love about the world we live in. Our range includes fabulous furniture items and decorative accessories for the home and garden.


Contact info

4.8

Excellent

TrustScore 5 out of 5

631 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(631)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speyside bench order

Easy website to place an order. Chuffed to be offered the free seat cushion for my 2 seater Speyside bench. Kept updated and delivered on time. Love the bench and the colour is perfect.

14 June 2025
Rated 5 out of 5 stars

The delivery was excellent

The delivery was brilliant - received within two days of ordering, excellent service. The bench was very easy to put together.Very impressed.

1 June 2025
Rated 5 out of 5 stars

Very impressed

Very impressed, order and delivery went very well. The item I purchased was competitively priced and pleasantly surprised to find delivery was free. Ordered the end of the week and it arrived early the following week. No complaints excellent service.

31 May 2025
Rated 4 out of 5 stars

Well made garden swing egg chair and…

Well made garden swing egg chair and easy to assemble. Quality looks good.
Delivery was hit and miss. Website states 3-5 working days. Tracking was not working on the delivery company's portal. After a few days I managed to get a phone number to contact them. They had passed the order to another company, and eventualy got a delivery slot over a week after purchase.
Getting accurate tracking is very important for a delivery of this size (pallet), and this experience was well below standard.
Masion & Garden's ordering was fuss free and easy, it's the delivery that let them down.

30 April 2025

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