I purchased a watch for a really good price. Shipping was fast, I felt well informed about the delivery, packaging is sufficient and protective. However, two things were intransparent for me as an EU-... See more
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Review summary
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I absolutely love the choice of watches from Mainspring. It would be 5 stars apart from the fact that there's no standard rate phone number to contact them on. However, that being said, their customer... See more
As a collector of watches, I stumbled on this website & found some very nice watches. I bought two Nubeo timepieces, the Ventana in the green, a gorgeous watch & one that I bought in the Black Frid... See more
I've used Mainspring Boutique before and have had a few Spinnakers from different sources in the past. Never had any problems with the products or the service. Ordering was painless with next day d... See more
4.3
Excellent
192 reviews
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Replied to 30% of negative reviews
Typically replies within 1 week
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Awful company
I got a reply from mainspring boutique saying they were sorry that I was still dissatisfied and that it was due to a delay by DPD which I am dealing with separately, they got the watch back on Monday the 10/11/2025 and issued a refund yesterday the 11/11/2025 which is still not in my bank account as yet, may i remind them that I have spent an awful amount of money with them over a period of time and this is how they treat me, if they treat every customer the same they won’t have any left, I now deal with other companies that offer excellent prices and superb customer service, avoid this company at all costs because there’s an awful lot better out there.
12 November 2025
Unprompted review
Appears to be a complete scam
Appears to be a complete scam. Slow to respond to emails - excuses given but no action. Their only phoneline is a premium rate line that they dont even answer so you get charged to hear a message saying that there is nobody there! At best shocking customer service and at worst a complete scam from start to finish. Now I have to try to get my money back. Wish me luck.
11 November 2025
Unprompted review
Reply from mainspringboutique.com
We’re very sorry to read your review and completely understand your frustration. We can confirm your refund request has been received and has already been processed. You’ll receive an automated confirmation once the process is complete.
It appears your initial email didn’t reach our main inbox, but your subsequent messages did, and we’ve since responded. We sincerely apologise if it seemed earlier messages went unanswered.
We appreciate your feedback regarding our phone line and response times — this has been shared with our management team. Please rest assured, we’re a legitimate retailer and are committed to resolving this for you as quickly as possible.
Mainspring Boutique
Very frindly and good service
27 October 2025
Excellent product's Good delivery would…
Excellent product's Good delivery would definitely recommend
27 October 2025
Brilliant watch would by more!
28 October 2025
AVI-8 WATCH
Item was recieved very quickly, was well packaged and exactly what I wanted.
27 October 2025
Price and quick deleverence
27 October 2025
The watch arrived with small defect
The watch arrived with small defect - second arrow moves with delays . This is not impact to owerall watch operation , but visually it is not good to see jumping arrow .
1 October 2025
Please return the money I paid
Please return the money I paid, your watch doesn't work.
30 September 2025
Another excellent experience!!…
I have bought a few watches from Mainspring and always had a great experience and the one time I had an issue it was sorted straight away.
29 September 2025
My watch arrived and it wasnt working
My watch arrived and it wasnt working, cant get a replacment, as the model wanted is sold out, still waiting for the returns arrive back to them to get a refund
26 September 2025
Reply from mainspringboutique.com
We’re truly sorry that your watch arrived not working and that we were unable to provide a replacement due to the model being sold out. We completely understand how disappointing this must be.
Please rest assured that your refund has already been processed, and we sincerely apologise for the inconvenience caused. We appreciate your patience and understanding.
Fantastic company
Fantastic company to deal with and the online ordering was an easy process. Delivery time was spot on too.
22 September 2025
Straight forward communication
Straight forward communication. Very polite. Thank you.
22 September 2025
Great watch but took ages to arrive
23 September 2025
Nice
Although I had to wait ten days to receive the watch, its quality turned out to be better than I expected.
18 September 2025
Reply from mainspringboutique.com
Hi Ben,
We’re so pleased to hear that you’re happy with your new watch and that the quality exceeded your expectations.
Just to kindly note, the item was purchased as a preorder, with the 10-business-day dispatch timeframe shown at checkout.
We truly appreciate your feedback and thank you again for sharing your experience.
Best Wishes
The team at Mainspring Boutique
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