Magnolia Box Reviews 

466
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Many people enthusiastically praise the exceptional product quality, beautiful custom framing options, and the vast selection of available art pieces. Consumers consistently mention that items arrive securely packaged while customer service representatives remain extremely helpful, friendly, and responsive. However, some customers also noted occasional problems regarding delivery services, including unexpected shipping delays and tracking difficulties. A few reviewers experienced late arrivals or missing packages caused by external couriers rather than internal business operations. Others mentioned minor inconveniences such as extended delivery times during busy seasonal periods or courier communication hurdles.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and craftsmanship... See more

Quality

Reviewers highlight positive aspects of quality, expressing deep satisfaction with the products. Consumers... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping and well-packaged... See more

Service

Reviewers mention positive feedback about service, noting it is reliable, professional, and first-class all... See more

Customer service

Clients share positive opinions on customer service, highlighting professionalism, care, and a first-class... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A particularly good quality print arrived quickly. The carefully rolled copy of a painting was in perfect condition on good quality paper. The website was informative and easy to use. I was able to or... See more

Rated 5 out of 5 stars

I hadn't used Magnolia Box before and needed an important gift in a hurry. My whole experience was brilliant - easy to use website, products that I wanted, good value for money. Despite my order comin... See more

Rated 5 out of 5 stars

Prompt service, quick delivery with notifications of every step and also didn't bump up delivery charges when we put in our address which is one of the british islands and a lot of companies deem as b... See more

Rated 5 out of 5 stars

It's been wonderful over the years knowing I can always find an excellent framed print of a painting I've been looking for but recently the courier company (I'm sure you know which one...!) let me dow... See more


Company details

  1. Home Goods Store
  2. Art Gallery

Written by the company

A huge collection of art, affordably priced and expertly crafted into beautiful, tailor-made prints that turn your house into a home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

466 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(466)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sever damage to package

Second time I've used Magnolia Box and packaging was severely damaged both times.
First time frame was damaged and we agreed a discount.
Second package damage was only to rear of frame and I accepted this.
Deliveries should NOT arrive in this condition.

25 November 2023
Magnolia Box logo

Reply from Magnolia Box

We're really sorry to hear that a second order has arrived damaged – this is definitely not up to our usual standards. The team continually review packing options and couriers as we do want orders to arrive as safely as possible, but please accept our sincerest apologies for the inconvenience caused.

Rated 5 out of 5 stars

Perfect Artwork

We spent a long time deciding which canvas to buy. Delivery was really quick. It was packaged perfectly so no damage. My email asking a question was answered really quickly. We will be buying again

18 November 2023
Rated 5 out of 5 stars

Phyllis (Louise Jopling)

'Phyllis' by Louise Jopling is my absolute favourite painting, and I'm so happy to have a copy of her in my home!
I was nervous about shipping--there was no tracking number, and UK to Canada is no small trip.
But she arrived perfectly intact :) She'll be framed ASAP!

24 October 2023
Rated 5 out of 5 stars

Excellent service, again

The same prompt and reliable service that we have come to rely on.
Excellent choice of products, easily navigated on the website.
Quality colour-true printing and neat framing.
Everything was packaged in a safe and secure manner

29 September 2023
Rated 5 out of 5 stars

Excellent service

Ordered large print on canvas and delivered 2 days later. Very pleased with item. Kept well informed during order progress. Courier company excellent as well.

27 September 2023
Rated 4 out of 5 stars

Swift delivery of what I ordered which…

Swift delivery of what I ordered which was just right. One picture frame very slightly damaged at one corner.

17 August 2023
Magnolia Box logo

Reply from Magnolia Box

Hi Adam. Thanks for the feedback! Really sorry to hear your order arrived damaged. Please could you drop us an email at sales@magnoliabox.com with more information so that we can look into this for you?

Rated 3 out of 5 stars

The product was excellent.

The product was excellent.
Unfortunately the delivery service was not.
Otherwise product & ordering would have been awarded 5. Seems important to highlight to any business.

3 September 2023
Magnolia Box logo

Reply from Magnolia Box

Hi Leo. Sorry to hear there was an issue with the delivery! Appreciate you bringing this to our attention. Please could you drop us an email at sales@magnoliabox.com with more information so that we can look into this for you?

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look