Magnolia Box Reviews 

466
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Many people enthusiastically praise the exceptional product quality, beautiful custom framing options, and the vast selection of available art pieces. Consumers consistently mention that items arrive securely packaged while customer service representatives remain extremely helpful, friendly, and responsive. However, some customers also noted occasional problems regarding delivery services, including unexpected shipping delays and tracking difficulties. A few reviewers experienced late arrivals or missing packages caused by external couriers rather than internal business operations. Others mentioned minor inconveniences such as extended delivery times during busy seasonal periods or courier communication hurdles.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and craftsmanship... See more

Quality

Reviewers highlight positive aspects of quality, expressing deep satisfaction with the products. Consumers... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping and well-packaged... See more

Service

Reviewers mention positive feedback about service, noting it is reliable, professional, and first-class all... See more

Customer service

Clients share positive opinions on customer service, highlighting professionalism, care, and a first-class... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A particularly good quality print arrived quickly. The carefully rolled copy of a painting was in perfect condition on good quality paper. The website was informative and easy to use. I was able to or... See more

Rated 5 out of 5 stars

I hadn't used Magnolia Box before and needed an important gift in a hurry. My whole experience was brilliant - easy to use website, products that I wanted, good value for money. Despite my order comin... See more

Rated 5 out of 5 stars

Prompt service, quick delivery with notifications of every step and also didn't bump up delivery charges when we put in our address which is one of the british islands and a lot of companies deem as b... See more

Rated 5 out of 5 stars

It's been wonderful over the years knowing I can always find an excellent framed print of a painting I've been looking for but recently the courier company (I'm sure you know which one...!) let me dow... See more


Company details

  1. Home Goods Store
  2. Art Gallery

Written by the company

A huge collection of art, affordably priced and expertly crafted into beautiful, tailor-made prints that turn your house into a home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

466 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(466)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Returns and assistance…

I ordered a print and the positioning wasnt what we thought it was. We contacted Mary who dealt with our problem, helped us to return the print and sent out the replacement one with no problem at all. Hannah is on hand to help with our next order. Thanks very much

22 February 2024
Unprompted review
Rated 5 out of 5 stars

I was absolutely amazed by the quality…

I was absolutely amazed by the speed from ordering to receiving the item, and even more by the quality of the framing and print. I ordered a giclée stretched canvas in a black float frame. I absolutely adore it.
Thank you.

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Nice picture

Nice picture, and nicely produced and presented.
Looks very good on our dining room wall.
Have bought from Magnolia Box before.

16 February 2024
Rated 5 out of 5 stars

Never a disappointment

Something felt too good to be true about Magnolia Box when I first discovered them, given their low prices relative to some of the other options. But every order has been of excellent quality and their customer service is also very good. Expect to be ordering many more framed prints from them.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Extensive choice of good quality prints

Have purchased from Magnolia Box on several occasions and have never been disappointed. Extensive choice of prints in lots of sizes from postcard to canvases and a good selection of frames, something for everyone. Excellent service and fast dispatch. Recommended.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

First class Customer Service

Fantastic customer service. Framed print arrived damaged and a new one was sent out immediately. The quality of the framed print was great, really pleased with my purchase.

24 January 2024
Rated 5 out of 5 stars

Excellent quality

The canvas prints that I ordered were all delivered very quickly and totally undamaged as the packaging was very thorough - tons of bubble wrap!
The quality of the prints was also very good.
Hannah was also extremely helpful with some queries that I had.
The only tiny criticism I would make was the absence of any sticker/label on the reverse side of the canvas with details of the name of the painting and artist, but this is a very minor point.
I would have no hesitation in using Magnolia Box again.

18 January 2024
Rated 5 out of 5 stars

Handsomely reproduced print.

Am a multi-repeat customer and have always been pleased with my purchases from Magnolia Box, including this most recent one. A handsome print... great colors which matched the listing photo and description, perfectly reproduced on fine paper stock, mailed promptly (and securely packaged for safe overseas shipping). Hannah, in Customer Service, was exceptionally helpful with excellent / considerate communication throughout the process. Thank you.

5 January 2024
Rated 5 out of 5 stars

I have purchased from Magnolia Box a…

I have purchased from Magnolia Box a few times and the customer service is outstanding.

Recently a postal error caused loss and delays of my order. Hannah could not have done more to make things right and promptly.

MB provides high quality prints and exceptional service.

18 December 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look