Magnolia Box Reviews 

466
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Many people enthusiastically praise the exceptional product quality, beautiful custom framing options, and the vast selection of available art pieces. Consumers consistently mention that items arrive securely packaged while customer service representatives remain extremely helpful, friendly, and responsive. However, some customers also noted occasional problems regarding delivery services, including unexpected shipping delays and tracking difficulties. A few reviewers experienced late arrivals or missing packages caused by external couriers rather than internal business operations. Others mentioned minor inconveniences such as extended delivery times during busy seasonal periods or courier communication hurdles.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and craftsmanship... See more

Quality

Reviewers highlight positive aspects of quality, expressing deep satisfaction with the products. Consumers... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping and well-packaged... See more

Service

Reviewers mention positive feedback about service, noting it is reliable, professional, and first-class all... See more

Customer service

Clients share positive opinions on customer service, highlighting professionalism, care, and a first-class... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A particularly good quality print arrived quickly. The carefully rolled copy of a painting was in perfect condition on good quality paper. The website was informative and easy to use. I was able to or... See more

Rated 5 out of 5 stars

I hadn't used Magnolia Box before and needed an important gift in a hurry. My whole experience was brilliant - easy to use website, products that I wanted, good value for money. Despite my order comin... See more

Rated 5 out of 5 stars

Prompt service, quick delivery with notifications of every step and also didn't bump up delivery charges when we put in our address which is one of the british islands and a lot of companies deem as b... See more

Rated 5 out of 5 stars

It's been wonderful over the years knowing I can always find an excellent framed print of a painting I've been looking for but recently the courier company (I'm sure you know which one...!) let me dow... See more


Company details

  1. Home Goods Store
  2. Art Gallery

Written by the company

A huge collection of art, affordably priced and expertly crafted into beautiful, tailor-made prints that turn your house into a home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

466 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(466)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous paperwork and lovely poster. Just the right size.

The packaging which arrived with my poster of Tissot's The Bridesmaid was lovely and the poster was lovely too. The material of it is superb. Having seen the original in the archives of Leeds Art Gallery I can see the differences but no copy can capture everything. It's going to look great on my wall when it's framed. I love it and all his paintings. My friends have been intrigued with all the detail found on the poster. My old one has gone blue after 21 years so I'm happy with its replacement. Thank you.

14 September 2023
Rated 3 out of 5 stars

Good quality product. Slow delivery

I ordered a gift card. It took 9 working days to arrive which was disappointing. The quality of the card however was very good. The card was a print of an oil painting from a local museum collection but did not state the name of the painting, painter, or the date. That would be a useful thing to add to the bottom outer of the cards.

26 August 2023
Magnolia Box logo

Reply from Magnolia Box

Hi Richard. We're really sorry about the delay with your order. I can see that it shipped on time but that there was a hold-up with Royal Mail. We’ve issued a 20% refund by way of apology for this.

Regarding your suggestion about adding the artwork details to our greetings cards – unfortunately, this is something we’re currently unable to support, but we hope to be able to in the near future.

Rated 1 out of 5 stars

Picture of Laxey Wheel was not mounted…

Picture of Laxey Wheel was not mounted properly, the words explaining were half hidden. Very disappointing.

2 August 2023
Magnolia Box logo

Reply from Magnolia Box

Hi, we're really sorry to hear this order wasn't as expected! Please get in touch with us at sales@magnoliabox.com and we will investigate!

Rated 5 out of 5 stars

Excellent

Magnolia Box has been very responsive to my earlier complaint. The details are in the earlier version of this review, which had only one star, as I was very upset. You can see by their response that some malicious actor got ahold of their credentials and targeted my Redbubble Shop (Noveltyverse). Today I received a notice from Redbubble that both of my Van Gogh's are, in fact, not Magnolia Box's copyright, and I'm certain the letter Magnolia Box sent on behalf of me (and others affected, I imagine) made it happen much faster than it otherwise would. FIVE STARS!
(Updated August 22,2023)

Old Review
This company claims copyright violations on public domain art and has shut down some of my offerings on Redbubble - horrendous!
Update: The company has asked for Trustpilot to take this review down, but I am fighting it. I wish I could upload a screenshot of Redbubble's email telling them Magnolia Box claimed"Irises" & "Cafe Terrace at Night" by Vincent Van Gogh was their intellectual property because I would.
Further Edit: I've received Magnolia Box's reply which seems reasonable. When Redbubble responds and reinstates my products, this review will disappear [8/22/23 edit: Decided not to "disappear" this, instead making it 5 stars - MB can have it down upon request, but it's a good lesson for all of us]. I am not any part of a "coordinated" anything and resent the inclusion. Magnolia box seems to have lost control of their own email, and it is reviews like this that seem to get their attention. Not my fault, but they made it my problem.

14 August 2023
Unprompted review
Magnolia Box logo

Reply from Magnolia Box

We're really thrilled to hear that your listings have been re-instated, Allen, and thanks so much for updating your review. We cannot imagine why someone chose to name our company in the DMCA takedown request form (the individual's name and address are not recognised by us), and only wish there had been some sort of verification of the details on the form before the strange request was actioned! We wish you the very best with your business! (Updated 23 August 2023)


Original response:
Hi Allen,

This review is not based on a genuine experience with our company, and appears to be part of a coordinated response to damage our online reputation.



However, it has alerted us to someone (or a bot) using the email address contact@magnoliabox.com (an address we do not use for the company) to report DMCA takedown notices on Redbubble. I can categorically confirm these reports have not originated from our business, we have no interest in any futile attempt to try and police the Internet and they appear entirely malicious.

We have sent the following email to Redbubble:

"It appears that there is a concerted effort to remove public domain images using this email address: contact@magnoliabox.com

However, these emails are not originating from magnoliabox.com and this email address is not one that is used by the company.

Please black-list this email address (contact@magnoliabox.com) and also revert any requests to withdraw images that have been made using this email address. They have not originated from our business and it appears to be a coordinated and malicious attack targeted against specific individuals."

Hopefully this will result in a swift conclusion and any impact to you will soon be reversed. We have had no part in this but we will do our best to help resolve.

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